The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
Oncology Care Associate II - Hematology/Bone Marrow Transplant Clinic
Detroit, MI · On-site
$16.75 - $21.25/hr
The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
Oncology Care Associate II - Hematology/Bone Marrow Transplant Clinic
Detroit, MI · On-site
$16.75 - $21.25/hr
The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
Be Seen First
Servicing - Customer Advocate
Royal Oak, MI · On-site
$16 - $22.85/hr
Meet or exceed quality, compliance, productivity, customer service, and collection performance ... Associate's or Bachelor's degree in Business, Finance, or a related field. * Experience with Loss ...
Quick apply
Be Seen First
Servicing - Customer Advocate
Royal Oak, MI · On-site
$16 - $22.85/hr
Meet or exceed quality, compliance, productivity, customer service, and collection performance ... Associate's or Bachelor's degree in Business, Finance, or a related field. * Experience with Loss ...
The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
Be Seen First
Servicing - Customer Advocate
Royal Oak, MI · On-site
$16 - $22.85/hr
Meet or exceed quality, compliance, productivity, customer service, and collection performance ... Associate's or Bachelor's degree in Business, Finance, or a related field. * Experience with Loss ...
Quick apply
Be Seen First
Servicing - Customer Advocate
Royal Oak, MI · On-site
$16 - $22.85/hr
Meet or exceed quality, compliance, productivity, customer service, and collection performance ... Associate's or Bachelor's degree in Business, Finance, or a related field. * Experience with Loss ...
The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
Resident Care Associate
Bloomfield, MI · On-site
$14.50 - $17.50/hr
... customer service so candidates who have a passion for seniors are needed. While experience is ... Report to nurse on duty and Director of Health Services all unusual behavior of resident (changing ...
Resident Care Associate
Bloomfield, MI · On-site
$14.50 - $17.50/hr
... customer service so candidates who have a passion for seniors are needed. While experience is ... Report to nurse on duty and Director of Health Services all unusual behavior of resident (changing ...
Resident Care Associate
Bloomfield, MI · On-site
$14.25 - $17.25/hr
... customer service so candidates who have a passion for seniors are needed. While experience is ... Report to nurse on duty and Director of Health Services all unusual behavior of resident (changing ...
Resident Care Associate
Bloomfield, MI · On-site
$14.25 - $17.25/hr
... customer service so candidates who have a passion for seniors are needed. While experience is ... Report to nurse on duty and Director of Health Services all unusual behavior of resident (changing ...
The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
Days Scheduled Bi-Weekly Hours: 80 Benefits: 403(b) Dental insurance Health insurance Paid time off ... Demonstrate an understanding of and a commitment to exception customer service, including ...
Days Scheduled Bi-Weekly Hours: 80 Benefits: 403(b) Dental insurance Health insurance Paid time off ... Demonstrate an understanding of and a commitment to exception customer service, including ...
The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills ...
Resident Care Associate
Bloomfield, MI · On-site
$14.50 - $17.50/hr
... customer service so candidates who have a passion for seniors are needed. While experience is ... Report to nurse on duty and Director of Health Services all unusual behavior of resident (changing ...
Resident Care Associate
Bloomfield, MI · On-site
$14.50 - $17.50/hr
... customer service so candidates who have a passion for seniors are needed. While experience is ... Report to nurse on duty and Director of Health Services all unusual behavior of resident (changing ...
Resident Care Associate
Bloomfield, MI · On-site
$14.50 - $17.50/hr
... customer service so candidates who have a passion for seniors are needed. While experience is ... Report to nurse on duty and Director of Health Services all unusual behavior of resident (changing ...
Resident Care Associate
Bloomfield, MI · On-site
$14.50 - $17.50/hr
... customer service so candidates who have a passion for seniors are needed. While experience is ... Report to nurse on duty and Director of Health Services all unusual behavior of resident (changing ...
Resident Care Associate
Bloomfield, MI · On-site
$14.50 - $17.50/hr
... customer service so candidates who have a passion for seniors are needed. While experience is ... Report to nurse on duty and Director of Health Services all unusual behavior of resident (changing ...
Resident Care Associate
Bloomfield, MI · On-site
$14.50 - $17.50/hr
... customer service so candidates who have a passion for seniors are needed. While experience is ... Report to nurse on duty and Director of Health Services all unusual behavior of resident (changing ...
Customer Service Representative - Norton Shores Area
Muskegon, MI · On-site
$48K - $68K/yr
Additional certifications or training Job Titles That Should Apply Customer Service Representative, Client Support Specialist, Customer Care Associate, Customer Service Agent, Technical Support ...
Customer Service Representative - Norton Shores Area
Muskegon, MI · On-site
$48K - $68K/yr
Additional certifications or training Job Titles That Should Apply Customer Service Representative, Client Support Specialist, Customer Care Associate, Customer Service Agent, Technical Support ...
Ambulatory Care Associate II - Gastrointestinal Oncology
Detroit, MI · On-site
$16.75 - $21.25/hr
Days Scheduled Bi-Weekly Hours: 80 Benefits: 403(b) Dental insurance Health insurance Paid time off ... Demonstrate an understanding of and a commitment to exception customer service, including ...
Ambulatory Care Associate II - Gastrointestinal Oncology
Detroit, MI · On-site
$16.75 - $21.25/hr
Days Scheduled Bi-Weekly Hours: 80 Benefits: 403(b) Dental insurance Health insurance Paid time off ... Demonstrate an understanding of and a commitment to exception customer service, including ...
Healthcare Associate Customer Service information
What is the difference between Healthcare Associate Customer Service vs Medical Office Assistant?
| Aspect | Healthcare Associate Customer Service | Medical Office Assistant |
|---|---|---|
| Certifications | Customer service training, basic healthcare knowledge | Medical assisting certification or diploma |
| Work Environment | Healthcare facilities, call centers, patient support | Medical offices, clinics, administrative support |
| Job Responsibilities | Patient inquiries, appointment scheduling, billing support | Front desk duties, patient intake, record management |
Healthcare Associate Customer Service focuses on patient communication and support, often in call centers or healthcare settings, while Medical Office Assistants handle administrative tasks directly in medical offices. Both roles require healthcare knowledge but differ in responsibilities and certifications.
How to become a healthcare associate customer service?
To become a healthcare associate customer service, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and some employers may require familiarity with healthcare management software or certifications like HIPAA compliance training.
What are the key skills and qualifications needed to thrive as a healthcare associate customer service?
To thrive as a Healthcare Associate Customer Service representative, you need strong communication skills, basic healthcare knowledge, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, healthcare databases, and sometimes HIPAA certification is often required. Patience, problem-solving abilities, and a calm demeanor under pressure are essential soft skills for handling sensitive patient inquiries. These skills ensure accurate information delivery, regulatory compliance, and a positive experience for patients navigating the healthcare system.
What are some common challenges faced by healthcare associate customer service representatives, and how are they typically addressed?
Healthcare Associate Customer Service representatives often encounter challenges such as dealing with sensitive patient information, managing high call volumes, and addressing complex insurance or billing inquiries. To address these, representatives receive thorough training on healthcare regulations (like HIPAA), customer communication, and problem-solving techniques. Many teams also have support structures in place, such as escalation procedures and regular team meetings, to share best practices and resolve difficult cases collaboratively.
What is a healthcare associate customer service?
Healthcare Associate Customer Service representatives are professionals who assist patients, healthcare providers, and insurance companies by answering inquiries, resolving issues, and providing information about medical services, billing, and insurance claims. They play a key role in ensuring that patients receive accurate information and support regarding their healthcare needs. Their responsibilities may include scheduling appointments, addressing billing questions, processing insurance claims, and maintaining patient records. Effective communication and problem-solving skills are essential in this role, as representatives often handle sensitive and confidential information.
What are popular job titles related to Healthcare Associate Customer Service jobs in Michigan?
For Healthcare Associate Customer Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Healthcare Associate Customer Service jobs in Michigan look for?
The top searched job categories for Healthcare Associate Customer Service jobs in Michigan are:
What cities in Michigan are hiring for Healthcare Associate Customer Service jobs?
Cities in Michigan with the most Healthcare Associate Customer Service job openings:
Other
Medical, Dental, Vision, Retirement, PTO
Posted 10 days ago
McLaren Health Care rating
6.7
Based on 221 frontline employees who took The Breakroom Quiz
531st of 887 rated healthcare providers
Job description
Department: Surgical Oncology - 9 Webber North
Daily Work Times: 7:00p-7:30a
Shift: Nights
Scheduled Bi-Weekly Hours: 72
Benefits:
• 403(b)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Position Summary:
The Oncology Care Associate II is a member of the patient care delivery team with primary responsibilities for technical, multi-skilled direct and indirect patient care activities. The Oncology Care Associate II work under the supervision of a Registered Nurse who delegate's tasks based upon both patient and unit needs. The Oncology Care Associate II will report all deviations from expected patient parameters to the Registered Nurse. The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills that promote a healing environment. The OCA aids the healthcare team in the attainment of desired patient outcomes throughout the continuum of care.
Responsibilities:
Required:
Daily Work Times: 7:00p-7:30a
Shift: Nights
Scheduled Bi-Weekly Hours: 72
Benefits:
• 403(b)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Position Summary:
The Oncology Care Associate II is a member of the patient care delivery team with primary responsibilities for technical, multi-skilled direct and indirect patient care activities. The Oncology Care Associate II work under the supervision of a Registered Nurse who delegate's tasks based upon both patient and unit needs. The Oncology Care Associate II will report all deviations from expected patient parameters to the Registered Nurse. The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills that promote a healing environment. The OCA aids the healthcare team in the attainment of desired patient outcomes throughout the continuum of care.
Responsibilities:
- Collaborates and cooperates in establishing a healing environment in which the patient, family and healthcare team focus on the aspects of care, which have been mutually determined to be most important.
- Provides physical support for patients with daily activities and personal hygiene, including bathing, showering, feeding, dressing, getting out of bed, using the toilet, walking, standing or exercising.
- Provides tracheotomy care, phlebotomy, simple dressing changes, maintain enteral tubes, and urinary catheterization.
- Assists the medical and nursing staff in continuous monitoring of patient ECG rhythms and ECG alarms.
- Performs general clerical duties which may include, but are not limited to, answering telephones and call lights promptly using scripted greeting, greeting patients and visitors, maintaining departmental files, paging professional staff, requesting prior medical records, ordering equipment and maintaining inventory of supplies.
- Ensures compliance with all health care regulations, including HIPAA and OSHA
- Maintains safe and clean working environment and protects patients and employees by adhering to infection-control, hazardous waste and other policies and protocols.
- Performs other related job duties as requested.
Required:
- High school diploma or GED.
- Graduation from a school of practical nursing, a Certified Nurse Assistant Program, a Medical Assistant Program, or equivalent training
- Current BLS or obtain BLS during clinical orientation per clinical policy Cardiopulmonary Resuscitation requirements.
- Previous hospital experience
What McLaren Health Care employees say
Pay
Benefits
Hours and flexibility
Workplace
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About McLaren Port Huron
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
1,001 - 5,000 Employees
Headquarters location
Port Huron, MI, US