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Reports to the Application Manager. Responsibilities are the coordination of assigned computer applications for defined support areas. Participates in project planning, implementation, and support. Performs general consulting and serves as a liaison with Beacon Health System end-user departments as required. Participates in the development of solutions requiring analysis and research. Provides support of existing computer applications/systems, which includes troubleshooting, training for end-users, conducting quality assurance and maintaining computer system security. Ability to handle complex issues. Utilizes process improvement techniques.

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Coordinates responsibilities and projects for defined support areas for computer applications, including project tasks, troubleshooting, documenting problems, and conveying information to the appropriate vendor(s) and/or appropriate Beacon technical staff:

• Provides ongoing support to one or more application/system in accordance with established departmental policies and procedures.
• Assists in performing system tests and analyzing test results.
• Analyzes situations or data by reviewing identifiable factors.
• Assist in preparing specifications for new systems, projects or enhancements with end-users and information system staff as necessary.
• Contributes to projects by performing specific tasks as assigned.
• Maintains documentation according to established departmental policies and procedures.
• Follows established standards, methodologies, and procedures to ensure quality work product is produced.

Serves as a liaison and facilitator with Beacon Health end-user departments who utilize software programs by recommending solutions or alternatives to meet end-user department's needs or to help end-users perform their jobs better:

• Participates in business process redesign and documentation.
• Identifies solutions that will meet the end-user department's needs in the most effective and efficient manner.
• With guidance acts as a liaison with and advocate for the end-user department. Provides information between end-user departments and IS.
• Communicates verbally (by phone and in person), in writing and visually observing keyboard and printed representations of issues and requests.
• Performs troubleshooting activities to avoid potential problems. Participates in training departmental end- users in the use of Beacon's new and existing computer systems.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Follows the common vision of the work group. Accepts changes in a professional manner.
• Carries out activities within the scope of own job.
• Strives to produce quality results within established timelines.
• Participates in training IS staff as assigned.
• Establishes and maintains effective working relationships with end-user departments.
• Completes other job-related duties and special projects as directed.

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies, and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR), and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime, additional or other shifts, and schedules when required.

Education and Experience

• The knowledge, skills, and abilities indicated below are normally acquired through the successful completion of a bachelor's degree in Computer Science, IS, or another appropriate field from an accredited college or university, or through equivalent experience.
• A minimum of two years of progressively more responsible experience in a related support area (i.e., information systems, clinical or business) is desired.
• Preference will be given to candidates with training and experience with those software and hardware products regularly used by Beacon.

Knowledge & Skills

• Requires the technical skills and knowledge necessary to effectively use and support various software and hardware. Also requires the skills to execute test plans.
• Demonstrates the skills needed to perform systems analysis activities.
• Working knowledge of standard business/clinical practices for defined support areas (such as computer, business, or clinical experience).
• Requires the ability to pay close attention to details.
• Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact effectively with all levels of Beacon staff and vendor representatives.
• Demonstrates basic analytical and problem-solving skills necessary to identify problems and deliver solutions in a timely and efficient manner.
• Demonstrates good organization skills and the ability to work independently, prioritize workload, and meet deadlines. Also requires effective decision-making skills.

Working Conditions

• Works in an office environment.
• Must be effective in a fast-paced, quality focused, multi-priority environment requiring the ability to prioritize workload to meet deadlines.
• May experience some mental/visual fatigue due to continued use of computer equipment.

Physical Demands

• Requires the physical ability and stamina (i.e., to sit, stand and/or walk for prolonged periods of time, lift, hold and carry objects weighing up to 30 pounds, etc.) to perform the essential functions of the position.