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Health Customer Service Jobs (NOW HIRING)

LifePath Systems

Customer Service Representative

Plano, TX · On-site

$17.31/hr

This role is a key team player position reporting directly to the Behavioral Health Customer Service Supervisor in a constantly changing, busy environment that requires accuracy, attention to details ...

Lincare

Customer Service Rep III - PHC

Phoenix, AZ

Understand and abide by Accreditation Commission for Health Care (ACHC) requirements * May need to ... Prefer 2 years of home health, customer service, call center, or insurance experience * Strong ...

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Health Customer Service information

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How much do health customer service jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for health customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Health Customer Service representatives?

Health Customer Service representatives are professionals who assist patients, healthcare providers, and insurance members with inquiries related to healthcare services. They help with tasks such as scheduling appointments, explaining insurance coverage, resolving billing issues, and providing information about medical benefits. Their role is crucial in ensuring a positive experience for patients and clients navigating the healthcare system. Strong communication, empathy, and problem-solving skills are essential for success in this job.

What are some common challenges faced by health customer service representatives, and how can they be managed effectively?

Health customer service representatives often encounter challenges such as handling sensitive patient information, addressing complex insurance queries, and managing emotionally distressed callers. Effective management involves maintaining strong communication skills, staying updated on healthcare policies, and practicing empathy while remaining professional. Regular training and support from supervisors can help representatives handle difficult situations and ensure accurate, compassionate assistance to customers.

What are the key skills and qualifications needed to thrive as a Health Customer Service Representative, and why are they important?

To thrive as a Health Customer Service Representative, you need strong communication skills, knowledge of healthcare terminology, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes HIPAA certification is important. Empathy, patience, and problem-solving skills help you effectively support patients and navigate complex healthcare inquiries. These competencies ensure accurate information delivery, high patient satisfaction, and compliance with healthcare regulations.

What is the difference between Health Customer Service vs Medical Receptionist?

AspectHealth Customer ServiceMedical Receptionist
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentHealthcare settings, call centers, clinicsMedical offices, clinics, hospitals
Employer & Industry UsageHospitals, clinics, insurance companiesMedical practices, outpatient clinics
Common Search & ComparisonCustomer service roles in healthcareAdministrative roles in medical settings

Health Customer Service and Medical Receptionist roles both operate within healthcare environments, requiring strong communication skills. However, Health Customer Service focuses more on patient support and communication, often involving call centers, while Medical Receptionists handle administrative tasks at the front desk. Both roles are essential for patient experience but differ in daily responsibilities and skill emphasis.

More about Health Customer Service jobs
What cities are hiring for Health Customer Service jobs? Cities with the most Health Customer Service job openings:
What states have the most Health Customer Service jobs? States with the most job openings for Health Customer Service jobs include:
Health Customer Service jobs near you
Infographic showing various Health Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Group Health Customer Service Representative

Group Health Customer Service Representative

Dane Street

Remote

$15 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Dane Street is looking for highly motivated candidates to join our team as a Customer Service Representative. Dane Street offers an exciting work environment, competitive compensation, and strong growth potential.

A Customer Service Representative is in the center of our critical relationships with our clients, our technical team, and our operations teams. As a member of our team, you will be responsible for the scheduling and selection of reviewers for referrals received within the Dane Street Network.

Description of Key Tasks and Responsibilities:

  • Handling Receipt of New Cases:
    • Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street system, AccessDS.
    • Work with client on any information missing pertinent to processing claim.
    • Sort, organize and create medical document listing - if required by client, and in line with specific special handling.
  • Oversight of Cases:
    • Monitor, process and track cases to ensure we meet deadlines.
  • Assignment of Cases:
    • Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements.
    • Ensure that the assigned physician has no conflict of interest with the case assignments
  • Client Interaction:
    • Update clients frequently on cases in progress.
    • May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer.
    • Ensure proper documentation for specified cases is provided to the client.

Special Skills and Attributes Required:

This position involves a substantial amount of communication with clients and physicians/physicians office via phone and email, and constant computer work. Therefore, candidates MUST possess the following skills/experience:

  • A minimum of 1 year of experience working in an administrative or clerical role in a business office environment is required.
  • Experience working in a healthcare (medical office, insurance claims, etc.) environment preferred.
  • Excellent computer skills (Apple Operating System, Google Chrome search engine, Gmail are preferred).
  • Stellar written and verbal communication skills, including a high comfort level in speaking with the referring client, claimants, and/or physician.
  • Ability to maintain focus and attention to detail in a fast-paced environment.
  • Ability to manage multiple tasks and quickly changing priorities.
  • Excellent organizational skills.

Required Education and Experience:

  • An Associate’s Degree is preferred.

WORK FROM HOME TECHNICAL REQUIREMENTS:

Supply and support their own internet services.

Maintaining an uninterrupted internet connection is a requirement of all work-from-home positions.

PLEASE BE AWARE: In the interest of the security of both parties, please be aware that Dane Street will never conduct an interview via text or request checks from candidates for purchasing equipment.

Beginning compensation will depend on several factors including the candidate's experience, education, and specific skills. In addition to the base salary, we offer a comprehensive benefits package including health insurance, retirement plans, and performance bonuses.

Our Commitment:

We are committed to providing fair and competitive compensation that reflects each employee's contributions and performance. We value diversity and strive to create an inclusive environment for all employees.

Compensation Range: $15.00 - $19.00/hr USD

Benefits

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace. 

ABOUT DANE STREET:

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.

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