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How much do health customer service jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for health customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Health Customer Service representatives?

Health Customer Service representatives are professionals who assist patients, healthcare providers, and insurance members with inquiries related to healthcare services. They help with tasks such as scheduling appointments, explaining insurance coverage, resolving billing issues, and providing information about medical benefits. Their role is crucial in ensuring a positive experience for patients and clients navigating the healthcare system. Strong communication, empathy, and problem-solving skills are essential for success in this job.

What are some common challenges faced by health customer service representatives, and how can they be managed effectively?

Health customer service representatives often encounter challenges such as handling sensitive patient information, addressing complex insurance queries, and managing emotionally distressed callers. Effective management involves maintaining strong communication skills, staying updated on healthcare policies, and practicing empathy while remaining professional. Regular training and support from supervisors can help representatives handle difficult situations and ensure accurate, compassionate assistance to customers.

What are the key skills and qualifications needed to thrive as a Health Customer Service Representative, and why are they important?

To thrive as a Health Customer Service Representative, you need strong communication skills, knowledge of healthcare terminology, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes HIPAA certification is important. Empathy, patience, and problem-solving skills help you effectively support patients and navigate complex healthcare inquiries. These competencies ensure accurate information delivery, high patient satisfaction, and compliance with healthcare regulations.

What is the difference between Health Customer Service vs Medical Receptionist?

AspectHealth Customer ServiceMedical Receptionist
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentHealthcare settings, call centers, clinicsMedical offices, clinics, hospitals
Employer & Industry UsageHospitals, clinics, insurance companiesMedical practices, outpatient clinics
Common Search & ComparisonCustomer service roles in healthcareAdministrative roles in medical settings

Health Customer Service and Medical Receptionist roles both operate within healthcare environments, requiring strong communication skills. However, Health Customer Service focuses more on patient support and communication, often involving call centers, while Medical Receptionists handle administrative tasks at the front desk. Both roles are essential for patient experience but differ in daily responsibilities and skill emphasis.

More about Health Customer Service jobs
What cities are hiring for Health Customer Service jobs? Cities with the most Health Customer Service job openings:
What states have the most Health Customer Service jobs? States with the most job openings for Health Customer Service jobs include:
Health Customer Service jobs near you
Infographic showing various Health Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - Sleep

Customer Service Representative - Sleep

Aeroflow

Asheville, NC

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Aeroflow Health - Customer Service Representative - Sleep

Starting Pay Rate: $20/hr

Shift: Monday - Friday 8:00 AM - 5:00 PM EST

Location: Asheville, NC  - This role requires candidates to work onsite at our Asheville, NC corporate office for at least 90 days before becoming eligible for remote work. Remote flexibility is contingent upon meeting key training milestones and performance expectations during this period.

Start Date: 8/10/2026

Aeroflow Health is one of the fastest-growing durable medical equipment (DME) providers, dedicated to improving patients' quality of life through innovative healthcare solutions.

The Opportunity

At Aeroflow Health, the Sleep division is committed to providing exceptional support to patients who rely on CPAP therapy and sleep-related medical equipment. Our dedicated professionals all work together to ensure patients receive the care and supplies they need.

We are seeking a Customer Service Representative to join our team—a motivated, compassionate individual with a passion for patient care. In this role, you will be the first point of contact for our patients, assisting with phone inquiries, administrative tasks, and order fulfillment to ensure they receive the necessary supplies to support their sleep health.
Your Primary Responsibilities

  • Serve as the primary contact for patient inquiries via phone, email, and chat ensuring outstanding customer service.
  • Assist patients with orders, status updates, and basic equipment troubleshooting.
  • Verify and update patient information, insurance details, and prescription requirements.
  • Collaborate with sales, operations, and billing teams to resolve patient concerns efficiently.
  • Act as a liaison between medical offices, insurance providers, and patients to facilitate prescribed therapy.
  • Educate patients on CPAP products, resupply programs, and therapy best practices.
  • Analyze account data to assist with insurance, billing, and compliance questions.
  • Schedule PAP deliveries and clinical appointments.
  • Troubleshoot PAP machines, masks, and therapy to support patient adherence.
  • Foster a cohesive team atmosphere within Aeroflow Sleep for better patient service.
  • Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. 
  • Compliance is a condition of employment and is considered an element of job performance 
  • Maintain HIPAA/patient confidentiality
  • Regular and reliable attendance as assigned by your schedule
  • Other job duties assigned

What We Are Looking for In A Candidate

  • Highly motivated, always striving for excellence.
  • Competitive mindset with a strong ability to analyze quantitative data.
  • Reliable with a strong attendance record.
  • Team-oriented, committed to contributing to group success.

Required Qualifications

  • High school diploma or GED
  • 1+ year of customer service experience (retail, call center, hospitality, or similar preferred but not required)
  • Strong verbal and written communication skills
  • Basic computer proficiency, including familiarity with email, web browsing, and data entry

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

  •   Family Forward Certified
  •   Great Place to Work Certified
  •   Inc. 5000 Best Place to Work award winner
  •   HME Excellence Award
  •   Sky High Growth Award

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

We value transparency and candidate safety throughout the hiring process. Aeroflow recruiters may reach out through platforms such as LinkedIn or Indeed; however, all interviews and/or offer coordination and sensitive information requests will occur only through our official communication channels. You will never be asked to provide personal data outside our secure application portal, and all interview or offer details will come from an @aeroflowinc.com email address. We do not conduct interviews via text message or instant-messaging apps. If you have concerns, please contact our Talent Acquisition team for verification

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