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Head Operations Manager Jobs in Quebec (NOW HIRING)

Valero Energy Partners Lp

Valero Energy Inc., with its Canadian head office in Montreal, is a subsidiary of Valero Energy ... Available to work on twelve (12) hour rotating shifts Ability to manage emergencies and priorities ...

Behavox

Head of Finance

Montreal, QC · Hybrid

From managing enterprise risk and compliance to maximizing revenue and value, our data operating ... finance operations. What You'll Bring * Enterprise FP&A and financial model architecture ...

ASICC-MED

head nurse

Montreal, QC

CA$80/hr

The person holding the position plays a key clinical and operational leadership role, ensuring the ... Participate in clinical assessment and care planning Managing complex or urgent clinical situations ...

Grizzlytrek Group

Head Of Finance

Trois-rivieres, QC · On-site

CA$38 - CA$45/hr

Head of Finance Trois-Rivières, Quebec | Full-Time (Permanent) Finance / Manufacturing | Senior ... operational efficiency * Manage the investment plan, performing Actual vs. Plan analyses and ...

Fednav

Head of Arctic - Montreal

Montreal, QC · On-site

Reporting to the Vice President, Fleet Management and Arctic, the Head of Arctic is a leadership ... proactively managing regulatory, reputational, environmental, operational, and financial risks ...

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Head Operations Manager information

What are the key skills and qualifications needed to thrive as a Head Operations Manager?

To thrive as a Head Operations Manager, you need strong leadership, strategic planning, and operational management skills, usually supported by a degree in business administration or a related field. Familiarity with enterprise resource planning (ERP) systems, process improvement methodologies like Lean or Six Sigma, and relevant certifications are often required. Exceptional communication, problem-solving, and team-building abilities are vital soft skills in this role. These skills ensure efficient operations, drive organizational growth, and foster a productive and motivated workforce.

Is a head operations manager a high paying job?

A head operations manager typically earns a high salary due to their leadership responsibilities and experience requirements. Compensation varies by industry and location but generally includes a substantial base salary, bonuses, and benefits. The role often requires strong management skills and industry knowledge.

What does a Head Operations Manager do?

A Head Operations Manager oversees the daily operations of a company or organization to ensure efficiency and effectiveness. They are responsible for developing strategies, managing teams, optimizing processes, and coordinating between departments to achieve business objectives. Their role often includes budgeting, resource allocation, performance monitoring, and implementing company policies. Head Operations Managers play a key role in driving productivity and ensuring that business goals are met. They typically report to executive leadership and are involved in high-level decision-making.

What are some common challenges faced by a Head Operations Manager, and how can they be addressed?

A Head Operations Manager often encounters challenges such as streamlining processes across departments, managing diverse teams, and balancing cost efficiency with quality outcomes. To address these, it's important to implement clear communication channels, invest in staff training, and utilize data-driven decision-making tools. Building strong relationships with department heads and fostering a culture of continuous improvement can also help overcome operational hurdles and ensure smooth business operations.

What is the difference between Head Operations Manager vs Operations Supervisor?

AspectHead Operations ManagerOperations Supervisor
ResponsibilitiesOversees multiple departments, develops strategic plans, manages senior staffSupervises daily operations, manages frontline staff, ensures task completion
Required CredentialsBachelor’s degree, extensive experience in operations, leadership skillsHigh school diploma or associate degree, experience in operations or related field
Work EnvironmentOffice-based, strategic planning, cross-department coordinationOn-site, hands-on management of daily tasks
Industry UsageCommon in large organizations across industriesFound in retail, manufacturing, logistics, and service sectors

The Head Operations Manager focuses on strategic leadership and overseeing multiple departments, while the Operations Supervisor handles daily operational tasks and frontline staff management. Both roles are essential but differ in scope, responsibilities, and required experience.

What are the most commonly searched types of Operations Manager jobs in Quebec? The most popular types of Operations Manager jobs in Quebec are:
What are popular job titles related to Head Operations Manager jobs in Quebec? For Head Operations Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Head Operations Manager jobs in Quebec look for? The top searched job categories for Head Operations Manager jobs in Quebec are:
What cities in Quebec are hiring for Head Operations Manager jobs? Cities in Quebec with the most Head Operations Manager job openings:
Head Operations Manager jobs near you
Infographic showing various Head Operations Manager job openings in Quebec as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Director Retail Operations & Strategic Partnerships

PGW Auto Glass

Laval, QC • On-site

Full-time

Re-posted 24 days ago

PGW Auto Glass rating

4.9

Company rating: 4.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

399th of 416 rated retail wholesalers

Job description

Position Title

Director Retail Operations & Strategic Partnerships

Reports To

Head Of Retail Canada 

Location

Canada East — regional role based in Quebec/Eastern Canada, with travel across the region (estimated 40%)

Role Summary

Director Retail Operations & Strategic Partnerships is accountable for the operational, financial, and people performance of all retail locations within the Eastern Canada region. This role translates national retail strategy into consistent regional execution, ensures strong P&L performance at the regional level, and builds a high-performing team of Regional and Branch Managers.

As a key leader in the new Retail Division, the Regional Director drives operational excellence, safety, customer experience, and profitable growth while acting as the primary link between store-level execution and national retail leadership.

Building and cultivating strategic partnerships across the Insurance, Fleet, and Dealership channels will be critical to the success of this role.
 

Key Responsibilities

 Operational Leadership

  • Lead and oversee all retail operations within the Canada East region, ensuring consistent execution of operating standards, policies, and procedures across all locations 
  • Drive performance against key operational KPIs including sales, margin, labor efficiency, customer satisfaction, and safety
  • Ensure compliance with all regulatory, safety, and company standards across the region.
  • Identify operational gaps and implement corrective actions to improve consistency and results across locations.
  • Standardize operational processes in alignment with the national strategic plan, improving documentation and strengthening communication and follow-up across the retail network
  • Support commercial retail operations in coordination with the Sr Technical Director, aligning technical and retail execution.
  • Coordinate retail initiatives and project execution by tracking timelines, deliverables, responsibilities, and required follow-ups.

Financial & P&L Accountability

  • An and manage the regional P&L, including revenue, cost control, labor management, and contribution margin.
  • Partner with Finance to review regional performance, forecasts, and corrective action plans.
  • Identify and execute productivity, cost-reduction, and margin-improvement initiatives.
  • Support budgeting and forecasting processes aligned with national retail objectives.

People Leadership & Talent Development

  • Lead, coach, and develop Regional Managers and Branch Managers to build a strong leadership pipeline.
  • Establish clear accountability, performance expectations, and succession plans within the region
  • Support recruitment, onboarding, and ongoing development of retail leadership and frontline teams.
  • Foster a culture of accountability, operational discipline, customer focus, and continuous improvement.

Customer Experience & Growth

  • Ensure an exceptional and consistent customer experience across all retail locations in the region.
  • Partner with Sales and Marketing to support customer acquisition, retention, and local growth initiatives.
  • Support new store openings, relocations, consolidations, and optimization initiatives within the region.
  • Actively monitor customer feedback and NPS results, ensuring action plans are in place where required.
  • Build and nurture strategic partnerships across the Insurance, Fleet, and Dealership channels to drive customer acquisition and long-term growth.

Health, Safety & Compliance 

  • Champion a strong health and safety culture, ensuring all locations meet occupational health and safety obligations and PGW standards.
  • Ensure adherence to provincial regulatory requirements across the Eastern Canada region.

    CrossFunctional Collaboration

    • Work closely with Supply Chain, Sales, HR, Finance, and Safety teams to ensure alignment and effective execution.
    • Serve as the regional retail liaison for national initiatives, pilots, and change management efforts
    • Ensure clear and effective communication between national retail leadership and regional/store teams.
    • Take on additional tasks and responsibilities as required to support evolving business needs and as assigned by direct management.

    Qualifications & Experience

    • 8+ years of progressive leadership experience in multi-site retail or service operations.
    • Proven experience managing regional or multi-location operations with direct P&L responsibility
    • Strong people-leadership skills with demonstrated success leading leaders.
    • Solid financial acumen with experience using data to drive decisions.
    • Hands-on, execution-focused leadership style with the ability to operate both strategically and tactically.
    • Bilingual (English and French) required, given the Quebec and Eastern Canada scope of the role.
    • Post-secondary education in Business, Operations Management, or a related field; MBA or equivalent experience an asset. 
    • Willingness and ability to travel within the assigned region (up to an estimated 40%), including a valid driver's license. 

    Success in This Role Looks Like

    • Consistent operational performance and KPI execution across all Canada East retail locations.
    • Strong regional financial results with improving margins and cost control.
    • High employee engagement, strong leadership bench, and low regretted turnover.
    • Improved customer satisfaction and NPS across the region.
    • A scalable, well-controlled regional platform that supports national retail growth.

    Working Conditions 

    • Combination of office, retail/branch, and remote work with regular regional travel.
    • Occasional exposure to retail/warehouse environments; may require standing and site walk-throughs during location visits.

    What PGW Auto Glass employees say

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