Head Of Retail Operations Jobs in Springfield, VA

THE POSITION:

Reporting to the Head of the Washington, DC Office, the Deputy Head of the Washington, DC Office supervises junior staff, manages projects, and oversees operations. In addition, the Deputy Head is expected to lead complex client engagements and engage in business development efforts. The firm seeks an experienced investigative leader who has strong project management skills, excellent verbal and written communication skills, and can work collaboratively with a diverse group of individuals.

JOB RESPONSIBILITIES:

Client Engagement, Management, and Research

• The Deputy Head will lead complex client engagements from intake through billing, including proposal preparation; development of investigative plans; client management; management of staff and monitoring of research progress and budgets; preparation and transmission of work product; and billing and collection.

Business Development

• The Deputy Head will lead client intake meetings, prepare proposals in support of other senior staff, answer general inquiries, and generate business opportunities.

Office Management and Operations

• The Deputy Head will manage staffing, in collaboration with NY Deputy Office Head, and under the supervision of the US Office Heads and Regional Head for the Americas.
• The Deputy Head will supervise junior staff by monitoring utilization, performance, and training, and by holding monthly check-ins to manage performance and professional development.
• The Deputy Head will meet regularly with junior staff to monitor progress and well-being in addition to preparing and participating in performance evaluations.
• The Deputy Head will participate in recruitment activities.

REQUIREMENTS:

• Minimum 8 to 10 years of relevant investigative and supervisory experience.
• The ability to communicate effectively and persuasively, both verbally and in writing.
• Strong interpersonal skills with a high degree of sensitivity for confidentiality. Must be task-oriented with an excellent sense of priority, logic, and objectivity, as well as highly organized and capable of handling various sensitive and important matters simultaneously.
• Superior leadership skills and the ability to build consensus, motivate others, and effect change.
• Ability to motivate a diverse workforce, assure accountability for the provision of quality services, and contribute in a significant manner to the financial performance of the firm.
• A demonstrable record of enthusiasm, integrity, and ethical behavior.
• Fluency in a language other than English is preferred.
• A college degree is required. An advanced degree is preferred.

EMPLOYMENT CONDITIONS:

• Some travel is required.
• Hybrid working arrangement.

Nardello & Co. offers competitive compensation and benefits.

Nardello & Co. is an equal opportunity employer.

NARDELLO & CO.:

With offices in New York, London, Paris, Washington DC, Hong Kong, Singapore, Los Angeles, San Francisco and Dubai, Nardello & Co. is a global investigations firm whose experienced professionals handle a broad range of matters including due diligence, anti-corruption and fraud investigations, civil and white collar criminal litigation and arbitration support, asset tracing, activist defense, political risk and strategic intelligence, digital investigations and cyber defense, monitorships and independent investigations, and compliance.

Nardello & Co. counts among its clients leading law firms and financial institutions, Fortune 500 and FTSE 100 companies, high-net-worth individuals and family offices, governments, non-governmental organizations, sports organizations and academic institutions that know that managing risk effectively requires choosing the best investigative partner.

We believe that excellence starts with employing the right people. Our professional team includes former US federal prosecutors, US and international lawyers, former law enforcement personnel and intelligence operatives, licensed investigators, research analysts, former journalists, financial crimes specialists, forensic accountants, and digital forensic experts. Our team is composed of proven performers who think creatively and strategically, adhere to the highest ethical standards, and are committed to excellence.