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Head Of Customer Operations Jobs in Reno, NV (NOW HIRING)

Tahoe Mountain Club

HEAD TENNIS PROFESSIONAL

Truckee, CA · On-site

$25 - $100/hr

Perform other duties as assigned consistent with the needs of Club operations. Leadership & Professional Qualities Required: To excel in this role, the Head Tennis Professional should demonstrate the ...

Chick-fil-A

Director of Operations

Reno, NV

$20 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Preparing and maintaining standards in customer service and hospitality, food safety, cleanliness, and organization * Planning and monitoring day-to-day operations * Monitoring the efficiency of ...

Chick-fil-A

Director of Operations

Reno, NV

$20 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

A proactive and strategic partner As the leader responsible for all front of house and back of house operations, you will uphold the highest standards in customer service and hospitality, food safety ...

Fictiv

Customer Quality Engineer

Reno, NV · On-site

With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner ... What You Will Be Doing You will report to the Head of Global Quality and will assist from time to ...

Clair Tappaan Lodge

Cook-Head Cook

Norden, CA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Head Cook is the leader of the kitchen team responsible for creating menus and assembling ... Communicate effectively with kitchen staff regarding menu items, specials, and customer feedback.

Clair Tappaan Lodge

Cook-Head Cook

CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Head Cook is the leader of the kitchen team responsible for creating menus and assembling ... Communicate effectively with kitchen staff regarding menu items, specials, and customer feedback.

Clair Tappaan Lodge

Cook-Head Cook

Norden, CA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Head Cook is the leader of the kitchen team responsible for creating menus and assembling ... Communicate effectively with kitchen staff regarding menu items, specials, and customer feedback.

Clair Tappaan Lodge

Cook-Head Cook

Norden, CA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Head Cook is the leader of the kitchen team responsible for creating menus and assembling ... Communicate effectively with kitchen staff regarding menu items, specials, and customer feedback.

Clair Tappaan Lodge

Cook-Head Cook

Norden, CA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Head Cook is the leader of the kitchen team responsible for creating menus and assembling ... Communicate effectively with kitchen staff regarding menu items, specials, and customer feedback.

Tellworks Logistics

Senior Director of Operations

Sparks, NV · On-site

$200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Leadership * Build and maintain strong relationships with customers at the local, regional, and executive levels. * Serve as a senior operational point of contact for customer concerns ...

Marriott

Director of Restaurants

Truckee, CA · On-site

As a department head, directs and works with the food and beverage/culinary management team and ... Skills and Knowledge Customer and Personal Service - Knowledge of principles and processes for ...

Marriott

Director of Restaurants

Truckee, CA · On-site

As a department head, directs and works with the food and beverage/culinary management team and ... Skills and Knowledge Customer and Personal Service - Knowledge of principles and processes for ...

Marriott International

Director of Restaurants

Truckee, CA · On-site

$100K - $133K/yr

As a department head, directs and works with the food and beverage/culinary management team and ... This includes customer needs assessment, meeting quality standards for services, and evaluation of ...

Pbsradiology

VP of Operations

Reno, NV · On-site

$120 - $160/hr

... Enrollment, Customer Service, and Payment Operations. The Vice President of Operations is ... The head office, located in Reno NV, is open between 6.30 a.m. to 4:45 p.m. (PST).Some flexibility ...

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Showing results 21-40

All JobsHead Of Customer Operations JobsHead Of Customer Operations Jobs in Reno, NV

Head Of Customer Operations information

See Reno, NV salary details

$44.4K

$123.3K

$135.1K

How much do head of customer operations jobs pay per year?

As of Aug 15, 2026, the average yearly pay for head of customer operations in Reno, NV is $123,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,600.00 and $133,600.00 per year, depending on experience, location, and employer.

What is the difference between Head Of Customer Operations vs Customer Service Manager?

AspectHead Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and cross-department coordinationManages daily customer service team, handles customer inquiries, and resolves issues
Required CredentialsOften requires leadership experience, business acumen, and industry knowledgeTypically requires customer service experience, communication skills, and relevant training
Work EnvironmentStrategic, cross-functional, executive-levelOperational, team-focused, customer-facing
Industry UsageCommon in tech, SaaS, and large enterprisesWidely used in retail, hospitality, and service industries

The Head Of Customer Operations focuses on strategic leadership and overall customer experience, while the Customer Service Manager handles daily customer interactions and team management. Both roles are vital but differ in scope and responsibilities.

What are some common challenges faced by a head of customer operations, and how can they be addressed?

A Head of Customer Operations often faces challenges such as managing large, distributed teams, maintaining consistent service quality, and adapting to evolving customer expectations. Balancing operational efficiency with personalized service can also be complex, especially during periods of rapid scaling or organizational change. Successful leaders in this role address these challenges by implementing clear communication channels, leveraging data-driven insights to monitor performance, and fostering a culture of continuous improvement and cross-functional collaboration. Regular training and feedback loops also help ensure team alignment and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a head of customer operations, and why are they important?

To thrive as a Head Of Customer Operations, you need strong leadership abilities, operational management experience, and a background in customer service, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and workflow management systems is crucial for optimizing team performance and customer satisfaction. Exceptional communication, problem-solving skills, and a customer-centric mindset help drive positive team culture and effective cross-functional collaboration. These skills ensure efficient operations, high customer retention, and alignment with business goals.

What does a head of customer operations do?

A head of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, implement systems like CRM tools, analyze customer data, and develop policies to improve customer experience and retention. This role often requires strong leadership, communication skills, and experience in customer service or operations management.
Head Of Customer Operations jobs near you
Infographic showing various Head Of Customer Operations job openings in Reno, NV as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $123,315 per year, or $59.3 per hour.

HEAD TENNIS PROFESSIONAL

Tahoe Mountain Club

Truckee, CA • On-site

$25 - $100/hr

Temporary

Re-posted 28 days ago

Job description

Job Summary: The Head Tennis Professional is responsible for delivering exceptional tennis instruction and programming for members and guests of Tahoe Mountain Club in a warm, professional, and service-oriented manner. This position leads tennis instruction for players of all ages and skill levels, including private lessons, group lessons, clinics, and special events, while helping grow participation and member engagement in the Club's tennis offerings. The Head Tennis Professional also supports day-to-day tennis operations, including court readiness, program administration, safety oversight, and communication with members and leadership. The role is expected to maintain Tahoe Mountain Club's standards of excellence at all times while creating a welcoming and high-quality tennis experience.
Key Duties & Responsibilities:
The Head Tennis Professional is expected to perform duties with professionalism, leadership, and a strong member-service focus. Responsibilities include but are not limited to:
  • Provide exceptional quality tennis instruction to adults and juniors in a friendly, warm, and inviting manner.
  • Teach private and group lessons for beginning, intermediate, and advanced players.
  • Organize, create, and schedule all tennis related programming and activities catered to TMC members and guests of all ages.
  • Organize, promote, and conduct tennis clinics, classes, lessons, special events, and other programs designed to attract and retain member interest in tennis.
  • Support the growth of tennis participation through creative, engaging, and well-run programming for members and guests.
  • Ensure proper member registration, lesson scheduling, attendance tracking, and payment procedures for classes, clinics, and lessons.
  • Prepare tennis courts, teaching areas, and related equipment as needed to operate daily programming.
  • Inspect courts and surrounding facilities before play to verify they are safe, clean, and ready for use; report maintenance or safety concerns promptly to Club leadership.
  • Advise members regarding local tennis services, equipment resources, and general racquet-sport support.
  • Follow established Club policies regarding private lessons, instruction standards, and member service expectations.
  • Maintain flexibility to support new initiatives, special projects, and changing operational needs.
  • Incorporate safe work practices in all job duties and assist in maintaining a safe environment for members, guests, and employees.
  • Communicate effectively with members, guests, leadership, and other departments to support a seamless club experience.
  • Attend required meetings, trainings, and development sessions.
  • Perform other duties as assigned consistent with the needs of Club operations.

Leadership & Professional Qualities Required:
To excel in this role, the Head Tennis Professional should demonstrate the following:
  • Instructional leadership: Ability to lead lessons, clinics, and member interactions with confidence, professionalism, and enthusiasm.
  • Member service orientation: Commitment to creating a welcoming, polished, and high-quality member experience.
  • Communication: Clear and professional verbal communication with members, guests, and team members.
  • Accountability: Ownership of program quality, court readiness, safety practices, and administrative accuracy.
  • Adaptability: Ability to respond effectively to weather, court conditions, schedule changes, and fluctuating Club demands.
  • Professionalism: Consistent representation of the Club's standards, values, and service culture.

Because of the fluctuating demands of the Club's operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of the job, the employee will be expected to help others when the occasion arises, just as other employees are expected to help them. Accordingly, the employee may be expected to perform other tasks as needed or as assigned.
Reports to: VP of Operations
Supervises: May supervise or provide functional direction to seasonal tennis staff, instructors, camp staff, or support personnel, if assigned.
Education/Experience: High School Diploma or equivalent required. Prior experience in tennis instruction, tennis programming, racquet sports operations, or a related club, resort, or hospitality environment required. Experience teaching private and group lessons for a range of ages and skill levels strongly preferred.
Language/Communication: Ability to read, write, and speak English may be required in order to perform the duties of the job, including communicating with members, guests, co-workers, and managers, and understanding written materials, schedules, safety information, and equipment instructions.
Certificates/Licenses/Safety Training: Current CPR/AED and First Aid certification preferred or required upon hire, depending on Club practice. Valid driver's license may be required if driving between Club facilities or for Club business is part of the role. Criminal background check may be required. Completion of all required Club safety training is mandatory.
Physical Requirements of the Job: (see attached)
The physical demands and characteristics of the work environment described on the attached form are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

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