Based out of ourBurlington, Ontario head office, this full-time role is needed to support our ... Support Worksite's instructor team with in-class student requests * Follow up with existing clients ...
Quick apply
Based out of ourBurlington, Ontario head office, this full-time role is needed to support our ... Support Worksite's instructor team with in-class student requests * Follow up with existing clients ...
Based out of our Burlington, Ontario head office, this part-time role is needed to support our ... Register customers in eLearning and instructor-led training * Provide basic occupational health and ...
Based out of our Burlington, Ontario head office, this part-time role is needed to support our ... Register customers in eLearning and instructor-led training * Provide basic occupational health and ...
... Head Office in Mississauga, ON. SUMMARY Provide technical training development, delivery and ... or Technical Instructor position, instructional techniques and course development experience.
... Head Office in Mississauga, ON. SUMMARY Provide technical training development, delivery and ... or Technical Instructor position, instructional techniques and course development experience.
Head Instructor information
What is the job of a head instructor?
A head instructor is responsible for leading and managing instructional staff, developing training programs, and ensuring effective teaching methods. They oversee class operations, evaluate instructor performance, and maintain safety standards within the learning environment.
What does a head instructor do?
A Head Instructor is responsible for overseeing the planning, coordination, and delivery of educational or training programs within an organization or institution. They supervise other instructors, develop curriculum, ensure teaching standards are met, and often teach advanced classes themselves. Additionally, Head Instructors may be involved in evaluating student progress, mentoring staff, and addressing any issues that arise within their team. Their leadership ensures that the learning environment is effective and that educational objectives are achieved.
What are some common challenges faced by a head instructor and how can they be addressed?
Head Instructors often face the challenge of balancing administrative duties with hands-on teaching. Managing a diverse team of instructors, addressing student needs, and updating curriculum to meet industry standards can be demanding. Effective time management, clear communication, and staying current with best practices are key to overcoming these challenges. Collaborating closely with staff and seeking regular feedback from both students and instructors can also enhance program quality and team morale.
What are the key skills and qualifications needed to thrive as a head instructor, and why are they important?
To thrive as a Head Instructor, you need extensive subject matter expertise, teaching experience, and relevant educational credentials, often including advanced degrees or certifications in your field. Familiarity with curriculum development tools, learning management systems (LMS), and assessment software is typically required. Leadership, strong communication, and the ability to mentor others are crucial soft skills for this role. These abilities ensure effective instruction, foster team development, and maintain high educational standards within an institution.
What is the difference between Head Instructor vs Assistant Instructor?
| Aspect | Head Instructor | Assistant Instructor |
|---|---|---|
| Required Credentials | Certifications in teaching, leadership experience | Basic teaching certifications, training |
| Work Environment | Leads classes, manages curriculum, supervises staff | Supports lead instructor, assists with classes |
| Employer & Industry Usage | Used in education, martial arts, fitness | Common in similar settings, supporting roles |
| Search & Comparison Intent | Looking for leadership roles, advanced responsibilities | Entry to mid-level support roles |
The main difference between a Head Instructor and an Assistant Instructor lies in their responsibilities and experience. The Head Instructor leads classes, manages curriculum, and supervises staff, requiring more certifications and leadership skills. The Assistant Instructor supports the lead, assists with classes, and typically has fewer certifications. Both roles are common in educational, fitness, and martial arts industries, but the Head Instructor holds a more senior, leadership position.
What cities near Georgetown, ON are hiring for Head Instructor jobs? Cities near Georgetown, ON with the most Head Instructor job openings:
Full-time
Medical, PTO
Re-posted 19 days ago
Job description
Salary: $52,000 to start
Were looking for an enthusiastic Client Services Associate who is
French/English bilingual, self-motivated and passionate about amazing customer service. If you love talking to people, solving problems and being surprisingly helpful, then this role is for you!
As an integral part of the customer-facing team, this role provides support and guidance to employers, employees and job seekers who have varied needs related to their health and safety training and the use of Worksite's online learning system. The Client Services Associate sees that clients and prospective clients have an amazing experience throughout their entire time with Worksite.
Based out of ourBurlington, Ontario head office, this full-time role is needed to support our existing team and will have a varied schedule ofweekdays, weekends, daytime and evening shifts.
As a Client Services Associate you can expect to:
- Interact with people across Canada by phone, chat and email to resolve questions about Worksite Safety's product and service offerings
- Handle a steady volume of backtoback calls with a professional, friendly and helpful tone
- Document interactions clearly and accurately across multiple systems
- Assist with technical support related to Worksites Learning Management System
- Register customers in eLearning and instructor-led training
- Provide basic occupational health and safety information and redirect customers to appropriate internal subject matter experts as required
- Support Worksite's instructor team with in-class student requests
- Follow up with existing clients to support them with any questions about their training purchases
- Explore customer needs through conversation and build rapport
- Identify areas to improve customer experience based on customer feedback and your own observations
About You
Youll be a perfect fit for this energetic team if:
- You love talking to people, learning what they need, and helping them find a solution
- You stay calm and steady under pressure and dont take customer tone personally
- You enjoy working collaboratively and supporting your team
- Youre comfortable with structured workflows, routine tasks and managing a consistent call queue
- You think outside the box when it comes to solutions that are surprisingly helpful to ensure our clients are happy
- You can navigate the internet and apps at lightning speed, but you are genuinely patient and understand that not everyone has the great technical skills that you have.
Youll need to bring:
- Experience in a relationship-centric communications-based role such as customer service, call centre or technical support
- Experience with a CRM and/or client support system (Zendesk preferred)
- Reliable attendance and punctuality
- Strong verbal and written communication skills
- Proficiency with computer tech/IT an asset
- Able to legally work in Canada
Bonus skills (nice to have):
- Experience with messaging or chatbased support
- Experience in hybrid call/chat workflows
- Experience in education or student support environments
- Experience in a callcentre environment
Why A Career At Worksite Safety Is For You
We are looking for a great person to join a great team and we offer a work environment that can see you develop your career with an established leader in the industry. Worksite also offers:
- Competitive base salary
- Fully company-paid health benefits package including $2000 in annual spending allowances
- Three weeks paid vacation per year
- Free parking
- Ongoing development and learning
- Exciting and collaborative work environment
- Working on an awesome team with a great company culture!
If this role is the right fit for you, please submit your resume and cover letter. We thank all those that apply, however, only those selected for further consideration will be contacted.
In an effort to provide an authentic experience for our candidates, Worksite Safety does not use AI tools in the recruitment process. Similarly, we appreciate candidates who offer us only content that is a true reflection of their own work.
A Little More About Us
Worksite is one of Canadas leading providers of occupational health and safety services and was listed on Growth 500 as one of Canada's Fastest Growing Companies for three consecutive years by Canadian Business and Maclean's.
We help workers stay safe, and we help employers make it happen. We believe that work life should be enjoyable, and that creating a safe workplace should be enjoyable too. We do that through providing our clients with excellence in advice and service, as well as delivering high-quality online, instructor-led training, and safety products.
Worksite is committed to providing a diverse and inclusive workplace. We encourage applications from all qualified candidates, including those with disabilities, and will make all reasonable accommodations needed to ensure fairness in the recruitment, assessment and selection process.
For more, please check out:https://www.youtube.com/watch?v=4FpJSm9We4o
Our Values
Building Together- We work collaboratively because we know that everyone has great ideas and unique perspectives build a better result. We are stronger when we are all-in as one team.
Growing Through Experimentation- We relentlessly pursue our vision by improving and expanding what we do, experimenting with new ideas, and valuing tests over assumptions.
Being Surprisingly Helpful- We look for ways to surprise and delight by going above and beyond to help others, even when we don't stand to gain anything from it.
Enjoying our Work Life- Because our lives are better when we enjoy our work, we build genuine, positive, and supportive relationships with each other and inject a little fun wherever we can.
#HP