Head Guide Jobs in Arizona (NOW HIRING)

Trilogy at Verde River: Verde River Golf & Social Club

The centerpiece of the community sits adjacent to Tonto National Forest with sweeping views of the Mazatzal Mountains and the iconic Four Peaks. Here you will find a newly re-envisioned golf course, tennis & pickleball courts, poolside bar & grill, luxurious resort pool, and The Outfitter, the starting point for outdoor fun. The Club also features our signature restaurant and full service spa.

Where: Rio Verde, 20 minutes north of Scottsdale, Arizona

Pay: $60,000-$65,000 annual

Benefits:

New management full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following the first day of full-time employment.

Full-Time team members are eligible to accrue Paid Time Off ("PTO") in accordance with the Company policy at a rate of 120 hours per year.

Full-Time team members are eligible for 7 paid holidays annually.

All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

POSITION OVERVIEW:

As a member of the Golf Operations Team, the Head Golf Professional is responsible for the daily operations of the Golf Shop staff, Guest Services staff, and coordinates with the Director of Golf to provide first class service for guests-meeting or exceeding established standards for employee and guest satisfaction, and sales and financial performance.  This position reports to the Director of Golf.

KEY RESPONSIBILITIES:

• Communicate the core values and mission of BlueStar Resort & Golf (BSRG) to support the achievement of company goals.
• Support the Director of Golf and the operations team in the planning process for capital projects and the annual budget.
• Maintain effective communication between all team members regarding course operations and human resources issues.  Recognize and celebrate team member's success and mentor staff development.
• Meet with staff at all levels to develop a common vision for the future and encourage engagement with current initiatives. 
• Oversee all tournament operations.
• Help establish operating procedures and goals and support the budget creation process.
• Monitor the budget to assure revenues and expenses are meeting the department's financial goals.
• Work with the management team to implement innovative products and programs that exceed market expectations and ensure the Club is positioned to stay ahead of the competition.
• Interview, hire, supervise, and coach staff members.  Provide performance appraisals, disciplinary actions if needed, and suggestions for succession planning.
• Create the staff schedule, assign tasks, and at times, performing activities of workers supervised.
• Train and develop team members in golf operations, tournament organization and execution, merchandising, and proper check-in procedures.
• Guide apprentices in their pursuit of Class A Membership and BSRG certifications in succession planning.
• Provide teaching support to the Head of Instruction as needed.
• Respond to inquiries and concerns from guests, regulatory agencies, or members of the business community.
• Support the budget creation process and monitor the budget to assure revenues and expenses are meeting the department's financial goals.
• Assist in establishing and managing purchase order programs, department checkbooks, contribution reports, and budgets for all operations at the golf course property.
• Review weekly and monthly contribution reports for each operation.
• Attend exhibitions, buying shows, tournaments, and educational seminars to keep current with development in the golf industry, as required.
• Other duties and responsibilities may be assigned.

PERSONAL ATTRIBUTES:

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills, including the ability to lead, cooperate, and motivate.
• Must be a role model and able to live our BlueStar core values:
  • Honesty and Integrity
  • Respect for the Individual
  • Teamwork
  • Competitive Spirit

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS: 

• PGA membership or in the process of obtaining is required.
• Bachelor's degree or equivalent preferred.
• Three to five years' experience in a related field, with supervisory experience preferred.
• Current First Aid, CPR/AED certification, and other safety certifications, as required by the Club.
• Computer literate with proficient knowledge of Microsoft Office.
• Video analysis experience preferred.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, financial reports, and legal documents. 
• Ability to calculate figures and amounts, such as percentages. 
• Must possess basic computational ability as well as budgetary analysis.
• Must be able to understand the profit and loss (P&L) statement.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to speak effectively before groups of members and guests, team members, and the public.
• Must have excellent analytical, organizational, interpersonal and communication skills, both written and verbal-attention to detail, accuracy and deadlines.
• Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
• Must be able to consistently achieve high work standards; attention to detail, accuracy, and timeliness.
• Must be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule to include early mornings, evenings, and weekends, as well as occasional travel.  
• Valid driver's license may be required. 

WORK ENVIRONMENT: 

This position generally operates in a professional indoor office and shop environment, but may have some exposure to outdoor weather conditions, and occasionally native wildlife, when on the grounds of the facility or attending outdoor events.  There is routine use of standard office equipment, such as computers, phones, copy and fax machines.  The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to see and hear, speak clearly and understand the speech of another person; sit, stand and walk (occasionally for an extended period), use hands to fingers, handle or feel, bend, and reach with hands and arms.  The employee must be able to occasionally lift and/or move up to 50 pounds. 

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER