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Head Guide Jobs in Arizona (NOW HIRING)

AURA

Kitt Peak Visitor Center Evening Guide

Tucson, AZ · On-site

$17.97/hr

In this role, the KPVC Evening Guide is the public face of the NOIRLab and KPNO to our evening ... Head of CEE and the Director of Mid-Scale Observatories (MSO). This position reports to the KPVC ...

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Head Guide information

What is the difference between Head Guide vs Tour Guide?

AspectHead GuideTour Guide
CredentialsOften requires experience, certifications in guiding or safetyTypically requires a guiding license or certification
Work EnvironmentLeads groups, manages guides, plans routesConducts tours, interacts directly with tourists
Employer & Industry UsageUsed in adventure, outdoor, and specialized tour companiesCommon across travel, city, and museum tours

The main difference is that a Head Guide oversees tour operations and manages guides, while a Tour Guide directly interacts with tourists, leading individual or group tours. The Head Guide has more responsibilities in planning and supervision, whereas the Tour Guide focuses on delivering the tour experience.

What are some common challenges faced by a Head Guide and how can they be managed effectively?

As a Head Guide, one of the main challenges is balancing the safety and enjoyment of guests while managing a team of guides in dynamic outdoor environments. Unexpected weather, varying guest abilities, and logistical issues often require quick thinking and adaptability. Effective communication, strong leadership, and thorough planning are key to overcoming these obstacles. Building rapport with both guests and staff helps foster a positive experience and ensures smooth operations even when challenges arise.

What are Head Guides?

Head Guides are experienced professionals who lead and oversee guiding teams, typically in outdoor adventure, tourism, or educational settings. They are responsible for ensuring the safety and satisfaction of clients, training and supervising other guides, and planning excursions or tours. Head Guides often act as the primary point of contact between guests and the organization, handling logistics, emergency situations, and customer feedback. Their leadership is crucial for creating memorable and safe experiences for clients. They may also help develop routes, maintain equipment, and ensure compliance with safety regulations.

What are the key skills and qualifications needed to thrive as a Head Guide, and why are they important?

To thrive as a Head Guide, you need expertise in outdoor leadership, risk assessment, and group management, typically supported by relevant certifications such as Wilderness First Responder or guiding licenses. Familiarity with GPS navigation tools, communication devices, and safety equipment is essential for this role. Outstanding interpersonal skills, decision-making abilities, and the capacity to remain calm under pressure help build trust and ensure group cohesion. These skills are vital for ensuring client safety, delivering exceptional experiences, and effectively handling emergencies in challenging environments.
What are the most commonly searched types of Guide jobs in Arizona? The most popular types of Guide jobs in Arizona are:
What cities in Arizona are hiring for Head Guide jobs? Cities in Arizona with the most Head Guide job openings:
Head Guide jobs near you
Infographic showing various Head Guide job openings in Arizona as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Seasonal Tour Guide

Meteor Crater and Barringer Space Museum

Winslow, AZ • On-site

Full-time

Re-posted 15 days ago

Job description

Job Title: Tour Guide
Business Unit: Meteor Crater Enterprises
Location: Crater Museum
Department: Tour Guide
Function: Guest Tours
Reports to: Supervisor, Assistant Operations Manager, Director of Operations, Vice President of Business Development
Direct Reports: None
Financial Accountability: Safety compliance to prevent costs related to visitor and employee accidents.
Purpose: Ensure guests receive a professional, positive and memorable experience along with accurate facts about Meteor Crater's history and geology. Safely escort individuals and/or groups on the rim trail. Direct visitors to help traffic flow and ensure guests are aware of all attractions. Connect with as many visitors as possible to ensure they are informed of guided rim tour times, location, and availability.
Tasks and Responsibilities:
  1. Safely guide individuals or groups along the rim trail while creating an engaging and enjoyable experience, ensuring guests feel welcomed, informed, and excited throughout their visit.
  2. Oversee visitor activities to ensure adherence to safety protocols and compliance with tour and site regulations.
  3. Actively engage and build meaningful connections with as many visitors as possible to create a welcoming and memorable experience.
  4. Required to conduct indoor and/or outdoor presentations for guests as weather requires.
  5. Answer questions accurately regarding history, geological information, and scientific facts regarding the Crater and surrounding areas. Refer to all notes provided by Head Tour Guide.
  6. Thoroughly understands and strictly follows all fire and safety procedures to ensure the well-being of both staff and visitors.
  7. Communicate with all MCE locations on the radio to make sure they are aware of tour schedule for the day (tours are weather permitting).
  8. Maintain a high standard of cleanliness in high-traffic areas, including elevators, public restrooms, entrance doors, museum carpets, displays, and staff-only areas.
  9. Responsible for collecting and disposing of garbage from all locations including back of the house and public areas.
  10. Check for Graffiti on observation decks and surrounding rocks and clean immediately.
  11. Perform trail maintenance daily. Ensure there is no trash, debris, or loose rocks. Water plants as necessary.
  12. Communicate with team any hazards on the trail and observation decks that need to be resolved.
  13. Responsible for staying vigilant for signs of visitor fatigue or injuries along the trail and for providing basic first aid using the on-hand first-aid kit for minor incidents.
  14. Know and proficiently perform opening and closing procedures. Including: Trash pick up, cleaning facilities and restrooms, assist when scheduled or needed.
  15. Carries out any duties that may be assigned to you by Supervisors and Assistant Operations Manager.
  16. Performs other duties as required.
  17. Must wear complete uniforms including (name tag, earpiece).
  18. Must follow all policies and procedures in accordance with the Employee Handbook.

Work Environment: Work is performed in both outdoor and indoor setting with moderate noise levels as well as museum settings with higher noise levels. Several hours may be spent outside, with exposure to sunshine, heat, cold, rain, snow and/or windy weather conditions. Prolonged standing and walking will be required. Tight time constraints and multiple demands are common.
How you can succeed in this role:
  • Working with others
  • Anticipate and exceed the needs of visitors.
  • Use your own initiative and good judgement to solve problems in a calm and efficient way.
  • Enjoy working with others to achieve common goals and volunteer as required to ensure the success of the team.
  • Act with personal professionalism and integrity at all times.
  • Taking Responsibility
  • Manage your time and pay attention to detail. Know your job and should be able to work without close supervision.
  • Display a positive attitude, even under pressure.
  • Be a team player.
  • Be flexible with tour schedule and presentations.
  • Continue to learn facts and information about Meteor Crater.
  • Delivering Results
  • Commit to meeting and exceeding all performance standards.
  • Perform job tasks in line with established policies and procedures
  • Provide a top-quality experience to all our visitors internal and external.

Requirements
Minimum Requirements
  • Essential
  • High School Diploma or GED required.
  • Must be 18 years of age or older.
  • Ability to pass a pre-employment drug and alcohol screening, as well as a background check.
  • Possess a current, valid Arizona Driver's License.
  • Reliable transportation is required.

Knowledge, Abilities, Skills, Certifications:
  1. Basic knowledge of the Visitor Center and Discovery Center.
  2. Understands and practices all policies and procedures.
  3. Ability to participate in programs and follow policies and procedures that ensure goals are achieved.
  4. "Exceptional customer service skills with ability to listen to customer needs, establish expectations, and hear concerns while looking for opportunities to please."
  5. Ability to prioritize tasks and practice effective time management.
  6. Ability to perform accurate cash handling and settlements.
  7. Ability to speak comfortably and professionally in a large group setting regularly.
  8. Ability to communicate effectively in the English language, both verbally and in writing.
  9. Ability to establish and maintain professional relationships and communication with individuals of varying social and cultural backgrounds and with co-workers at all levels.
  10. Ability to multitask.
  11. Ability to analyze situations and adopt appropriate courses of action.

Desirable:
  1. Experience working in tourism environment/customer service.
  2. Multi Lingual
  3. Experience in public speaking.

Physical Demands: While performing the duties of this job, the employee is regularly required to; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee frequently is required to stand; and walk. The employee occasionally is required to climb or balance; and stoop, kneel, crouch, or crawl. The employee is required to be able to walk extended distances in possible adverse weather conditions on a regular basis. The employee must occasionally lift and/or move up to 50 pounds.

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