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Head End Technician Jobs (NOW HIRING)

Shentel

Technician Broadband Sr - Glo Fiber

Circleville, OH · On-site

$58K - $78K/yr

We are interviewing technicians, installers, retail sales representatives and other key positions ... Supports system troubleshooting, maintenance and repairs from the customer premises to the head end ...

SignatureLabor

Low Voltage Technician

Salisbury, NC

$26/hr

Low-Voltage Technician Pay: $26-$28 HR/DOE | Location: Salisbury, NC | Weekly Pay | Full Benefits ... Experience assisting with Head End installations. Knowledge of structured cabling, cable ...

Digital Provisions

Senior Field Technician

Ronkonkoma, NY · On-site

$20.75 - $28.50/hr

Senior Field Technicians remain hands-on while also leading crews, sequencing work, owning job-site ... Build clean, labeled, serviceable head-end panels and IDF/MDF environments * Execute structured ...

Digital Provisions

Senior Field Technician

Ronkonkoma, NY · On-site

$20.75 - $28.50/hr

Senior Field Technicians remain hands-on while also leading crews, sequencing work, owning job-site ... Build clean, labeled, serviceable head-end panels and IDF/MDF environments * Execute structured ...

Digital Provisions

Senior Field Technician

Ronkonkoma, NY · On-site

$20.75 - $28.50/hr

Senior Field Technicians remain hands-on while also leading crews, sequencing work, owning job-site ... Build clean, labeled, serviceable head-end panels and IDF/MDF environments * Execute structured ...

Clear Cloud Solutions Inc.

Be Seen First

Physical Security Systems Engineer

Ontario, CA · On-site

$89K - $135K/yr

Perform QA/QC of panel builds and head-end deployments Advanced Troubleshooting * Provide Tier 2 and Tier 3 escalation support to field technicians * Diagnose database, firmware, controller, and ...

FSEC

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Service Technician

Phoenix, AZ · On-site

$25 - $40/hr

Head-End, Programming, and Testing on sub-contracted jobs. * Responsible for job-site cleanliness ... Technical assistance to T&I/Service technicians. * Head-End, Programming, and Testing on sub ...

FSEC

Service Technician

Phoenix, AZ · On-site

$25 - $40/hr

Head-End, Programming, and Testing on sub-contracted jobs. * Responsible for job-site cleanliness ... Technical assistance to T&I/Service technicians. * Head-End, Programming, and Testing on sub ...

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Head End Technician information

What is a head end technician?

Head End Technicians are specialized professionals who install, maintain, and troubleshoot equipment at the 'head end' of cable television, satellite, or communication systems. The head end is the facility where signals are received, processed, and distributed to subscribers. These technicians ensure that video, internet, and voice signals are transmitted clearly and efficiently by working with satellite dishes, fiber optic receivers, modulators, and related equipment. Their responsibilities also include monitoring system performance, performing routine upgrades, and resolving technical issues to minimize service interruptions for customers.

What does a head end technician do?

As a Head End Technician, your daily tasks usually involve maintaining, troubleshooting, and upgrading headend equipment that receives and processes television, internet, and data signals before distribution to customers. You’ll monitor signal quality, perform preventative maintenance, configure hardware such as modulators and encoders, and resolve outages or technical issues quickly. Collaboration with field technicians and network engineers is common, especially when diagnosing system-wide problems or rolling out new services. Staying organized and being able to respond to emergencies outside regular hours are important aspects of the role.

What are the key skills and qualifications needed to thrive as a head end technician?

To thrive as a Head End Technician, you need a solid understanding of RF technology, broadcasting systems, signal processing, and typically an associate degree or relevant certifications in electronics or telecommunications. Familiarity with equipment such as modulators, encoders, multiplexers, spectrum analyzers, and monitoring software is essential for daily operations. Strong problem-solving abilities, attention to detail, and effective communication skills set top performers apart in this role. These competencies are critical to ensuring reliable signal distribution, minimizing downtime, and maintaining high-quality broadcast services.

What is the difference between Head End Technician vs Cable Installer?

AspectHead End TechnicianCable Installer
CertificationsTechnical certifications in cable systems, electronics, or telecommunicationsBasic cable installation certifications, sometimes manufacturer-specific
Work EnvironmentIndoor, technical settings at cable head ends or distribution centersOutdoor and indoor installation at customer sites
Employer & IndustryTelecom and cable companies, service providersCable service providers, contractors, residential/commercial installations

While both roles involve working with cable systems, the Head End Technician focuses on maintaining and troubleshooting the central distribution equipment in a controlled environment. In contrast, the Cable Installer primarily handles on-site installation and customer setup. The roles often require similar certifications but differ in work environment and responsibilities.

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Head End Technician jobs near you
Infographic showing various Head End Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.

Technician Broadband Sr - Glo Fiber

shentel

Zanesville, OH

Full-time

Re-posted 29 days ago

Shentel rating

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

78th of 99 rated telecommunications companies

Job description


Are you ready to move your career forward at the speed of light? Glo Fiber isn’t just a new internet service provider, it’s internet at the speed of light. Glo Fiber is looking for new employees who want a new company experience, matched with the stability and benefits of a publicly traded company. We are interviewing technicians, installers, retail sales representatives and other key positions in preparation for new market launches very soon. Get in on the ground floor and apply to be a part of our Glo Fiber family today!

Check out this video about Broadband Technicians: https://vimeo.com/549451090/67b06d4b82
(use the back button to return here after viewing the video)

Job Summary:
Responsible for maintenance, installation and repair of FTTH services in the Shentel FTTH systems. Installs all Shentel FTTH video , broadband internet access and voice services. Supports system troubleshooting, maintenance and repairs from the customer premises to the head end / IP Hub location including all active and passive devices. Will be included in Shentel on-call schedule and expected to work Saturdays periodically. Daily contact with customer concerning service problems and installation of equipment as well as clearing network and customer troubles. Frequent contact with manufacturers for technical assistance. Working conditions include climbing, bucket truck operation, working at heights, driving approximately 50 to 100 miles a day and working diverse hours.

Qualification Requirements:
a. Education: High School Diploma or equivalent required.
b. Experience Level: 5 years of CATV, wireline and fiber optic installation, maintenance, troubleshooting and repairs.
c. Special Requirements: Ability to read and comprehend written materials. Ability to communicate in both face-to-face and non-face-to- face situations. Ability to lift 50 pounds and transport 200 feet. Ability to work aloft on ladder or bucket truck, as well as underground while using power tools.
d. SCTE, NCTI or cable company equivalent certifications for maintenance tech or head end technician required. Candidate must be holding certification, or certifying entity must verify certification.
e. Experience with digital CATV systems, IP Video, Optical installation and troubleshooting.
f. Competent in fiber optic theory and fiber cable system operation, maintenance and troubleshooting.
g. Skills Summary: PC skills utilizing laptop devices and basic software applications (MS Word, Excel, Web Browse).
h. Valid Driver’s license required, DCJS certification preferred.

Knowledge of:
a. Telecommunications concepts, CATV, fiber optic and coaxial transport systems, electricity and
electronics.
b. Troubleshooting skills in fiber optic systems using experience and test equipment.
c. Skills: Ability to deal tactfully and effectively with the public and staff, as well as 3rd party vendors and other utilities.

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