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Hartford Insurance Customer Service Jobs (NOW HIRING)

Farrmers Insurance

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Insurance Customer Service Representative

San Diego, CA · On-site

$42K - $59K/yr

Busy Farmers Insurance office seeks F/T Customer Service Rep. * Processing policy transactions, billing, coverage, claims * Cross selling * Helping agent processing applications and renewals

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Hartford Insurance Customer Service information

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How much do hartford insurance customer service jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for hartford insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the highest paying jobs in Hartford?

For a Hartford Insurance Customer Service role, the highest paying positions typically include senior claims managers, underwriters, and actuarial analysts, which require specialized skills and experience. These roles often offer higher salaries due to their responsibility levels and technical requirements, with some earning six-figure incomes. Advancement and certifications such as CPCU or FCAS can also lead to higher compensation in the insurance industry.

What does a typical day look like for a Hartford Insurance Customer Service representative, and how do they collaborate with other departments?

A typical day for a Hartford Insurance Customer Service representative involves handling customer inquiries via phone, email, or chat, resolving policy questions, processing claims, and documenting interactions in the company’s systems. Representatives often collaborate with underwriting, claims, and billing departments to provide accurate information and timely solutions for customers. Team meetings and training sessions are common, fostering a supportive environment for sharing best practices and staying updated on policy changes. The role requires effective communication, attention to detail, and a customer-focused attitude to ensure high satisfaction and smooth operations.

What is the difference between Hartford Insurance Customer Service vs Hartford Insurance Claims Representative?

AspectHartford Insurance Customer ServiceHartford Insurance Claims Representative
CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; insurance licenses often required
Work EnvironmentCall centers, office settings, customer supportField and office settings, handling claims processing
Employer & Industry UsageInsurance companies, customer support departmentsInsurance companies, claims departments
Search & Comparison IntentCustomer support roles in insuranceClaims processing and adjustment roles

Hartford Insurance Customer Service representatives primarily handle customer inquiries, policy information, and support via calls or online channels. In contrast, Hartford Insurance Claims Representatives focus on processing and investigating insurance claims, often requiring additional certifications. Both roles are essential in the insurance industry, but they differ in responsibilities and work environments.

Is Hartford a good company to work for?

Hartford Insurance offers customer service roles that typically involve communication skills, problem-solving, and familiarity with insurance products. The company is known for providing training and a structured work environment, which can be beneficial for those seeking stability in the insurance industry.

What is the best paying job in insurance?

In insurance, executive roles such as Chief Underwriting Officer or Chief Risk Officer tend to be the highest paying positions, often earning six-figure salaries or more. These roles require extensive industry experience, leadership skills, and often advanced certifications or degrees. High-level actuaries and specialized underwriters can also earn substantial compensation depending on the company and location.

What does a Hartford Insurance Customer Service representative do?

A Hartford Insurance Customer Service representative assists policyholders with their insurance needs, such as answering questions about coverage, processing claims, updating account information, and resolving billing issues. They act as a primary point of contact between customers and the company, ensuring a positive experience and providing clear, accurate information. Customer service representatives are trained to handle a wide range of inquiries, both over the phone and through digital channels, helping clients understand their policies and guiding them through the claims process.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Some employers prefer candidates with knowledge of insurance policies and may require certification or training in insurance fundamentals. On-the-job training is common, and familiarity with computer systems and insurance software can be beneficial.

What are the key skills and qualifications needed to thrive as a Hartford Insurance Customer Service Representative, and why are they important?

To excel as a Hartford Insurance Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state insurance licenses are typically required. Patience, empathy, and active listening are vital soft skills for building rapport and resolving customer concerns effectively. These competencies ensure customer satisfaction, policyholder retention, and efficient handling of insurance inquiries or claims.
Infographic showing various Hartford Insurance Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Licensed Insurance Customer Service

JMAS Insurance Agency

New Port Richey, FL • On-site

Full-time

PTO

Posted 2 days ago

Job description

At JMAS Insurance Agency, we are dedicated to offering outstanding insurance services to our valued clients. Located in New Port Richey, Florida, we are seeking a motivated and enthusiastic Home Insurance Specialist to join our team in person. This is an exciting opportunity for individuals who are passionate about helping clients navigate the intricacies of home insurance in a warm, welcoming environment. At JMAS Insurance Agency, we pride ourselves on creating a positive and inviting atmosphere for our clients and employees alike. In this role, you'll be at the heart of our commitment to service, providing exceptional support and personalized solutions to our clients' home insurance needs. If you're looking to grow within a supportive and dynamic team, we invite you to consider joining us!


Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Paid Time Holidays

Weekly Team meeting

One on One Training

Team Building Events

Lead provided

Training Software

Business Casual Attire

Competitive Commission Structure


Responsibilities

Client Assistance: Provide comprehensive and empathetic support to clients regarding home insurance policies.

Inquiry Handling: Efficiently manage customer inquiries through calls or in-person meetings, ensuring timely and accurate responses.

Policy Explanations: Clearly explain the terms, coverage options, and adjustments related to home insurance policies.

Claim Support: Guide clients through the claims process, offering a smooth and supportive experience.

Record Maintenance: Ensure accurate documentation of client interactions and maintain up-to-date records.

Issue Resolution: Address and resolve customer complaints or concerns promptly and professionally.


Requirements

Qualifications: Proven experience in customer service and Home Insurance policies is a must.

Licensing: Must possess the required Florida insurance licenses.

Communication: Excellent verbal and written communication skills.

Interpersonal Skills: Strong ability to build rapport and maintain professional relationships with clients.

Problem-solving: Adept at identifying and resolving customer issues effectively and efficiently.

Organizational Skills: Strong attention to detail and the ability to manage multiple tasks simultaneously.

Technical Skills: Proficient in using industry-related software and communication tools necessary for client management.

Team Player: Ability to work collaboratively within a team to achieve common goals.