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Hartford Insurance Customer Service Jobs (NOW HIRING)

Schizzano Insurance Agency Inc

Be Seen First

Insurance Customer Service Representative

Hicksville, NY · On-site

$25 - $30/hr

Pleasant Insurance Agency, located in Hicksville, NY, is seeking a Commercial Lines Insurance Customer Service Representative to join a small team. This role focuses on handling a variety of ...

StaffMyAgency LLC

Insurance Customer Service

Byron, GA · On-site

$30K - $50K/yr

Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Customer Service Representative - State Farm Agent Team Member.

Montgomery Agency

Insurance Customer Service

Rochester, MI · On-site

$45K - $60K/yr

Right now, we are looking for a candidate to join our team of insurance professionals to service our customers by helping them protect their homes, cars, and lives. Your role will involve responding ...

StaffMyAgency LLC

Insurance Customer Service

Reston, VA · On-site

$150K/yr

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim ...

StaffMyAgency LLC

Insurance Customer Service

Ogden, UT · On-site

$38K - $46K/yr

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim ...

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All JobsHartford Insurance Customer Service Jobs

Hartford Insurance Customer Service information

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How much do hartford insurance customer service jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for hartford insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the highest paying jobs in Hartford?

For a Hartford Insurance Customer Service role, the highest paying positions typically include senior claims managers, underwriters, and actuarial analysts, which require specialized skills and experience. These roles often offer higher salaries due to their responsibility levels and technical requirements, with some earning six-figure incomes. Advancement and certifications such as CPCU or FCAS can also lead to higher compensation in the insurance industry.

What does a typical day look like for a Hartford Insurance Customer Service representative, and how do they collaborate with other departments?

A typical day for a Hartford Insurance Customer Service representative involves handling customer inquiries via phone, email, or chat, resolving policy questions, processing claims, and documenting interactions in the company’s systems. Representatives often collaborate with underwriting, claims, and billing departments to provide accurate information and timely solutions for customers. Team meetings and training sessions are common, fostering a supportive environment for sharing best practices and staying updated on policy changes. The role requires effective communication, attention to detail, and a customer-focused attitude to ensure high satisfaction and smooth operations.

What is the difference between Hartford Insurance Customer Service vs Hartford Insurance Claims Representative?

AspectHartford Insurance Customer ServiceHartford Insurance Claims Representative
CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; insurance licenses often required
Work EnvironmentCall centers, office settings, customer supportField and office settings, handling claims processing
Employer & Industry UsageInsurance companies, customer support departmentsInsurance companies, claims departments
Search & Comparison IntentCustomer support roles in insuranceClaims processing and adjustment roles

Hartford Insurance Customer Service representatives primarily handle customer inquiries, policy information, and support via calls or online channels. In contrast, Hartford Insurance Claims Representatives focus on processing and investigating insurance claims, often requiring additional certifications. Both roles are essential in the insurance industry, but they differ in responsibilities and work environments.

Is Hartford a good company to work for?

Hartford Insurance offers customer service roles that typically involve communication skills, problem-solving, and familiarity with insurance products. The company is known for providing training and a structured work environment, which can be beneficial for those seeking stability in the insurance industry.

What is the best paying job in insurance?

In insurance, executive roles such as Chief Underwriting Officer or Chief Risk Officer tend to be the highest paying positions, often earning six-figure salaries or more. These roles require extensive industry experience, leadership skills, and often advanced certifications or degrees. High-level actuaries and specialized underwriters can also earn substantial compensation depending on the company and location.

What does a Hartford Insurance Customer Service representative do?

A Hartford Insurance Customer Service representative assists policyholders with their insurance needs, such as answering questions about coverage, processing claims, updating account information, and resolving billing issues. They act as a primary point of contact between customers and the company, ensuring a positive experience and providing clear, accurate information. Customer service representatives are trained to handle a wide range of inquiries, both over the phone and through digital channels, helping clients understand their policies and guiding them through the claims process.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Some employers prefer candidates with knowledge of insurance policies and may require certification or training in insurance fundamentals. On-the-job training is common, and familiarity with computer systems and insurance software can be beneficial.

What are the key skills and qualifications needed to thrive as a Hartford Insurance Customer Service Representative, and why are they important?

To excel as a Hartford Insurance Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state insurance licenses are typically required. Patience, empathy, and active listening are vital soft skills for building rapport and resolving customer concerns effectively. These competencies ensure customer satisfaction, policyholder retention, and efficient handling of insurance inquiries or claims.
Infographic showing various Hartford Insurance Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service

Oscar Meza Allstate Insurance Agency

Pasadena, TX • On-site

$41K - $50K/yr

Full-time

Medical, Life

Posted 16 hours ago

Job description

Join the Oscar Meza Allstate Insurance Agency where your skills in customer service can thrive in a positive and welcoming environment. Located in the vibrant city of Pasadena, Texas, our agency prides itself on delivering outstanding service to our clients. As an Insurance Customer Service Representative, you will be an integral part of our team, dedicated to providing exceptional support and care to our valued policyholders. Your role is crucial, as you will be the first point of contact, ensuring that every client receives prompt, thorough, and friendly assistance. Our agency is committed to fostering a supportive atmosphere where teamwork and personal growth are encouraged. If you are passionate about helping others, detail-oriented, and eager to become part of a dynamic agency that values its team as much as its clients, we invite you to apply and contribute to our ongoing success.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance

Life Insurance

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Appreciation Lunches

Flexible Schedule

Weekly Team Meetings

Weekly bonus opportunities


Responsibilities

Client Interaction: Respond promptly to customer inquiries via phone, email, and in-person.

Information Dissemination: Provide accurate information regarding insurance policies, coverage, and claims processes.

Issue Resolution: Address client issues and concerns, escalating to the appropriate department when necessary.

Documentation: Accurately document all client interactions and maintain up-to-date customer records.

Policy Adjustments: Assist clients with policy modifications based on their evolving needs and circumstances.

Feedback Gathering: Solicit and compile client feedback to enhance service delivery and customer satisfaction.


Requirements

Experience: Previous experience in customer service, preferably within the insurance industry.

Communication Skills: Strong verbal and written communication skills are essential.

Problem-solving: Ability to resolve customer queries efficiently and effectively.

Customer Focused: Demonstrated commitment to exceptional customer service.

Organizational Skills: Strong ability to multitask and prioritize effectively.

Technical Skills: Proficiency with basic computer applications and familiarity with insurance software is an advantage.

Team-Oriented: Ability to work collaboratively and build positive relationships with colleagues.

Resilience: Capacity to handle a fast-paced work environment while maintaining high customer satisfaction.


*Licensed Preferred* if not will assist within 30 days