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Hartford Insurance Customer Service Jobs (NOW HIRING)

Sanford Insurance Center Inc

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Insurance Customer Service Representative

Sanford, NC · On-site

$17 - $22/hr

Sanford Insurance Center Inc. is looking for a dependable, customer-focused Insurance Customer Service Representative to join our growing team in Sanford, NC. We are seeking someone with excellent ...

Farrmers Insurance

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Insurance Customer Service Representative

San Diego, CA · On-site

$42K - $59K/yr

Customer Service Representative - Insurance (Licensed) Location: San Diego, CA (In-Office) Pay: Competitive Hourly + Bonus Opportunities (Based on Experience) Overview: We are a busy, well ...

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All JobsHartford Insurance Customer Service Jobs

Hartford Insurance Customer Service information

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How much do hartford insurance customer service jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for hartford insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the highest paying jobs in Hartford?

For a Hartford Insurance Customer Service role, the highest paying positions typically include senior claims managers, underwriters, and actuarial analysts, which require specialized skills and experience. These roles often offer higher salaries due to their responsibility levels and technical requirements, with some earning six-figure incomes. Advancement and certifications such as CPCU or FCAS can also lead to higher compensation in the insurance industry.

What does a typical day look like for a Hartford Insurance Customer Service representative, and how do they collaborate with other departments?

A typical day for a Hartford Insurance Customer Service representative involves handling customer inquiries via phone, email, or chat, resolving policy questions, processing claims, and documenting interactions in the company’s systems. Representatives often collaborate with underwriting, claims, and billing departments to provide accurate information and timely solutions for customers. Team meetings and training sessions are common, fostering a supportive environment for sharing best practices and staying updated on policy changes. The role requires effective communication, attention to detail, and a customer-focused attitude to ensure high satisfaction and smooth operations.

What is the difference between Hartford Insurance Customer Service vs Hartford Insurance Claims Representative?

AspectHartford Insurance Customer ServiceHartford Insurance Claims Representative
CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; insurance licenses often required
Work EnvironmentCall centers, office settings, customer supportField and office settings, handling claims processing
Employer & Industry UsageInsurance companies, customer support departmentsInsurance companies, claims departments
Search & Comparison IntentCustomer support roles in insuranceClaims processing and adjustment roles

Hartford Insurance Customer Service representatives primarily handle customer inquiries, policy information, and support via calls or online channels. In contrast, Hartford Insurance Claims Representatives focus on processing and investigating insurance claims, often requiring additional certifications. Both roles are essential in the insurance industry, but they differ in responsibilities and work environments.

Is Hartford a good company to work for?

Hartford Insurance offers customer service roles that typically involve communication skills, problem-solving, and familiarity with insurance products. The company is known for providing training and a structured work environment, which can be beneficial for those seeking stability in the insurance industry.

What is the best paying job in insurance?

In insurance, executive roles such as Chief Underwriting Officer or Chief Risk Officer tend to be the highest paying positions, often earning six-figure salaries or more. These roles require extensive industry experience, leadership skills, and often advanced certifications or degrees. High-level actuaries and specialized underwriters can also earn substantial compensation depending on the company and location.

What does a Hartford Insurance Customer Service representative do?

A Hartford Insurance Customer Service representative assists policyholders with their insurance needs, such as answering questions about coverage, processing claims, updating account information, and resolving billing issues. They act as a primary point of contact between customers and the company, ensuring a positive experience and providing clear, accurate information. Customer service representatives are trained to handle a wide range of inquiries, both over the phone and through digital channels, helping clients understand their policies and guiding them through the claims process.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Some employers prefer candidates with knowledge of insurance policies and may require certification or training in insurance fundamentals. On-the-job training is common, and familiarity with computer systems and insurance software can be beneficial.

What are the key skills and qualifications needed to thrive as a Hartford Insurance Customer Service Representative, and why are they important?

To excel as a Hartford Insurance Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state insurance licenses are typically required. Patience, empathy, and active listening are vital soft skills for building rapport and resolving customer concerns effectively. These competencies ensure customer satisfaction, policyholder retention, and efficient handling of insurance inquiries or claims.
Infographic showing various Hartford Insurance Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service

Sandy Epling State Farm Agency

Lewisburg, WV • On-site

$33K - $46K/yr

Full-time, Contractor

PTO

Posted 11 days ago

Be an early applicant

Job description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities include but not limited to:

  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

  • Salary plus Bonus
  • Paid Time Off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

Requirements

  • Property & Casualty license (must have or be able to obtain)
  • Life and Health license (must have or be able to obtain)
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.