Jmas Insurance Agency

Welcome to JMAS Insurance Agency, where we believe that insurance is really about people helping people. Located right here in the heart of New Port Richey, we have built a reputation based on trust, kindness, and being there for our neighbors when they need us most. We are looking for a dedicated Customer Service Representative to join our local office family. This isn't just about shuffling paperwork; it is about providing peace of mind to the families and businesses in our community. When you walk through our doors, you will find a bright, welcoming environment where your voice is heard and your expertise is genuinely valued. You will spend your days building rapport with our clients, helping them navigate the complexities of their policies, and ensuring they feel supported every step of the way. We take pride in our work and we are looking for someone who shares our passion for service and our desire to make a positive impact in our little corner of Florida. If you are looking for a place where you can grow, laugh, and do meaningful work alongside a supportive team, we truly hope you will reach out to us.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Paid Time Holidays

One on one Training

Competitive commission and bonus structure

Serve as the primary point of contact for our policyholders, addressing their coverage questions with care and clarity.

Assist clients with policy changes, payments, and document requests throughout their policy term.

Manage incoming renewals by reviewing coverage and reaching out to clients to ensure they are fully protected.

Coordinate with our sales team to resolve any service-related issues that arise for our active accounts.

Maintain accurate and up-to-date client records within our database to ensure seamless service for every interaction.

Contribute to a supportive office culture by sharing insights and helping your colleagues solve tricky coverage problems.

Active Florida 4-40 or 2-20 insurance license.

Three or more years of experience in an insurance agency setting.

Familiarity with agency management systems and carrier portals.

Clear and empathetic communication style for phone and email interactions.

Strong organizational habits for managing policy renewals and documentation.

Understanding of personal lines insurance products.