Our team members are the key to our companyโs success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.ย To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
- Taking guestsโ orders.
- Running food.ย
- Handling cash & other forms of payment.
- Making proficient sales transactions - using a point-of-sale system.ย
- Properly checks I.D.s โ for guests who appear to be under 30 years old.ย
- Demonstrating responsible alcohol service.ย
- Demonstrating impeccable product knowledge.ย
- Suggestive selling - using proven techniques.ย
- Answering questions - accurately and politely.ย
- Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.ย
- Maintaining a clean & organized station โ including pre-bussing & table maintenance.ย
- Performing opening, closing & side duties โ setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.ย
- Demonstrating knowledge of all table/station numbers.ย
- Directing guests to areas & restrooms.ย
- Creating memorable experiences.ย
- Entertaining guests to create โRaving Fans.โ
This job description reflects the positionโs essential functions; it does not encompass all of the tasks that may be assigned.