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If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin'/Baskin Robbin franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise!

We are looking for Assistant Managers, who are 18+ and will be responsible for coaching Crew Members throughout their shift to execute Dunkin'/Baskin operational standards and deliver a great guest experience.

Assistant Manager Responsibilities:

      Work in a Team Environment

      Support a respectful team environment

      Communicate shift priorities, goals and results with team members

      Support the training of crew members as requested

      Provide coaching and feedback to crew members

      Maintain Operational Excellence

      Create and maintain a guest first culture in the restaurant

      Resolve guest issues

      Ensure Brand standards, recipes, and systems are executed

      Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

      Drive Profitability

      Drive sales goals and results

      Execute restaurant standards and marketing initiatives

      Manage cash over/short during shift

      Ensure all products are prepared according to Brand standards

Drives Sales Growth:

      Takes accountability for understanding all in store marketing promotions

      Executes new product roll-outs including selling to Guests and product execution

      Ensures the restaurant is well maintained including cleanliness during shift

      Utilizes appropriate suggestive selling

      Brings product issues to the attention of Restaurant Manager

Competencies:

      Guest Focus

      Understands and exceeds guest expectations, needs and requirements

      Develops and maintains guest relationships

      Displays a sense of urgency with guests

      Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

      Resolves guest concerns by following Brand recommended guest recovery process

      Passion for Results

      Sets and maintains high standards for self and others, acts as a role model

      Consistently meets or exceeds goals

      Contributes to the overall team performance; understands how his/her role relates to others

      Problem Solving and Decision Making

      Identifies and resolves issues and problems

      Uses information at hand to make decisions and solve problems; includes others when necessary

      Interpersonal Relationships & Influence

      Develops and maintains relationships with team without violating the fraternization policy.

      Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Skills/Qualifications:

      Restaurant, retail, or supervisory experience

      Math and writing skills

      Basic computer skills

      High School diploma or equivalent

Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Dunkin'," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.