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Hamilton Relay Services Jobs (NOW HIRING)

JET Electrical Testing

Relay Test Technician

Harrisburg, PA · On-site

$51.99 - $59.75/hr

We are a growing IBEW (Union), electrical testing company located near Trenton in Hamilton, New ... Generate technical reports detailing services provided, problems found, and corrective action taken ...

Clyde's Restaurant Group

Front Waiter

Washington, DC

$1.0K - $1.5K/wk

Access a discount program with thousands of brands and services. WHAT WE LOOK FOR IN A SERVER ... Relay orders to the bar and kitchen using the point-of-sale (POS) system * Anticipate guests' needs ...

Clyde's Restaurant Group

Front Waiter

Alexandria, VA

$800 - $1.5K/wk

Access a discount program with thousands of brands and services. WHAT WE LOOK FOR IN A SERVER ... Relay orders to the bar and kitchen using the point-of-sale (POS) system * Anticipate guests' needs ...

Clyde's Restaurant Group

Front Waiter

Rockville, MD

$1.0K - $1.5K/wk

Access a discount program with thousands of brands and services. WHAT WE LOOK FOR IN A SERVER ... Relay orders to the bar and kitchen using the point-of-sale (POS) system * Anticipate guests' needs ...

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Hamilton Relay Services information

What are Hamilton Relay Services?

Hamilton Relay Services are a set of communication services that enable people who are deaf, hard of hearing, deaf-blind, or have difficulty speaking to communicate over the telephone. These services include relay calls with the help of a specially trained operator, captioned telephone services, and video relay services. Hamilton Relay acts as a bridge between people who use text telephones (TTY), voice, or other assistive devices and those on standard telephones. Their goal is to make telephone communication accessible and effective for everyone, regardless of hearing or speech ability.

What is the difference between Hamilton Relay Services vs Customer Service Representative?

AspectHamilton Relay ServicesCustomer Service Representative
Required CredentialsCommunication skills, familiarity with relay technology, sometimes certification in relay servicesCommunication skills, customer service training, sometimes certification in specific industries
Work EnvironmentCall centers, remote or on-site, serving individuals with hearing or speech disabilitiesOffice or call center, assisting customers across various industries
Employer & Industry UsageTelecommunications, government agencies, relay service providersRetail, finance, healthcare, and other sectors

Hamilton Relay Services primarily focus on providing communication assistance for individuals with hearing or speech disabilities, often within telecommunications or government settings. Customer Service Representatives handle a broader range of customer interactions across multiple industries. While both roles require strong communication skills, Hamilton Relay Services specialists specialize in relay technology and accessibility, whereas Customer Service Representatives focus on general customer support.

What are the key skills and qualifications needed to thrive as a Hamilton Relay Services Communication Assistant, and why are they important?

To thrive as a Hamilton Relay Services Communication Assistant, you generally need excellent listening skills, a clear speaking voice, accurate typing abilities, and at least a high school diploma. Familiarity with telecommunications relay service (TRS) systems, specialized call center software, and FCC regulations is often required. Strong customer service orientation, patience, and the ability to maintain confidentiality help you excel in this role. These skills ensure clear, confidential, and effective communication between individuals who are deaf, hard of hearing, or have speech disabilities and the hearing community.

What are some common challenges faced by professionals working at Hamilton Relay Services, and how can they be addressed?

Professionals at Hamilton Relay Services often encounter the challenge of accurately relaying conversations in real time, which requires strong listening skills, quick thinking, and attention to detail. Additionally, handling sensitive or confidential information with professionalism is crucial. To address these challenges, team members undergo comprehensive training, receive ongoing support, and have access to resources to help manage stress and maintain high service quality. Collaboration with supervisors and colleagues is encouraged to share best practices and troubleshoot difficult scenarios.
Infographic showing various Hamilton Relay Services job openings in the United States as of June 2026, with employment types broken down into 63% Full Time, 32% Part Time, and 5% Nights. Highlights an 100% In-person job distribution.
Communication Assistant - Relay Operator

Communication Assistant - Relay Operator

Hamilton Telecommunications

Baton Rouge, LA • On-site

$39K - $53K/yr

Full-time, Part-time

Posted 21 days ago

Job description

A Different Kind of Customer Service Job
Hamilton Relay is seeking entry level Communication Assistant - Relay Operators. Our specially trained Relay Operators make it possible for individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking to communicate over the telephone. We are looking for individuals who have a desire to help others, possess a strong work ethic, have great communication skills, and excellent attention to detail. This is a remote work-from-home opportunity open to residents in the Baton Rouge, LA area only.
Hamilton offers:
  • Work from home.
  • Paid training & computer equipment provided.
  • Full Time & Part Time shifts available working mid-day and evening hours.
  • No or limited direct customer interaction.
  • Company paid benefits for full time employees.
  • Bonuses for performance & attendance.

Qualified applicants requirements:
  • 18 years of age or older.
  • Possess a high school diploma or equivalent.
  • Have a typing speed of 55 - 60 wpm with a high accuracy rate.
  • Able to pass a criminal background check.
  • Able to maintain strict consumer confidentiality.
  • Available for a 2 weeks of training held 8:00am - 4:30pm CT.

Workspace requirements:
  • High speed home internet connection. Satellite internet and wireless internet are not acceptable.
  • Must be able to hard wire your work computer directly to your home modem via ethernet.
  • Must have a quiet, private, distraction free workspace.

Hamilton Relay has been providing telecommunications relay services for individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking since 1991. Hamilton Relay is a division of Hamilton Telecommunications, a diversified telecommunications service provider headquartered in Aurora, Nebraska.

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