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Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities, and day support services. We provide rewarding and purposeful work.

Why This Role Matters

The Director of Operations oversees and administers all aspects of Federal Government Contract Operations and janitorial/custodial services within the Greater Washington Area (GWA), including contract and additional quantity (IDIQ) bids, management, and negotiation support. This position is responsible for the overall delivery of custodial services in the GWA, serves Didlake with a high degree of professionalism, identifies potential business opportunities, and drives customer satisfaction through efficient and effective performance contracting practices. The Director of Operations collaborates with internal leadership and support teams and serves as the primary contact for federal government customers, including Contracting Officers, Contract Specialists, Quality Surveillance Representatives, Government Safety personnel, and Source America Representatives.

What You Will Do

Contract Administration, Bidding & Negotiations

• Submits bids on a project basis for defined and undefined technical standards and develops standards and/or technical specifications when bid requests are for undefined standards.
• Spearheads all contract negotiations, administers contract renewals and modifications, and oversees FOY estimate bids, proposals, and negotiations in accordance with internal procedures.
• Evaluates vendor/subcontractor relationships, terms, and conditions in accordance with FOY and renewal negotiations and prime contract requirements.

Compliance & Contract Oversight

• Ensures compliance with JWOD/Source America standards, Federal Acquisition Regulations (FARs), statements of work, state and local laws and regulations, and Didlake policies and procedures.
• Serves as the subject matter expert and Didlake representative for Contracting Officers and Source America/JWOD regarding project activities, contract requirements, employee relations, and safety.

Operations & Resource Management

• Provides leadership and supervision to Operation Managers and Project Managers.
• Manages scheduling, staffing, supervisory, and operational requirements in accordance with project-specific Statements of Work (SOW).
• Oversees work methods and recommends process improvements to reduce workflow complexities, increase efficiencies, and maximize successful project implementation.
• Oversees equipment inventories owned by the federal government and/or Didlake and may manage vendor relationships for equipment repair and maintenance.

Safety & Risk Management

• Ensures a safe operating environment for employees and coordinates the preparation and implementation of safety plans, OSHA regulations, contract site-specific requirements, and Didlake safety policies and procedures.

Financial Management

• Supports development of annual operational budgets for contract operations projects and is responsible for achieving annual corporate financial objectives.
• Monitors, reviews, and coordinates monthly financial statements for sites assigned to direct reports.

People Leadership & Development

• Oversees performance evaluations and collaborates with Human Resources and the Employee Relations Manager on employee relations, conflict resolution, and performance management.
• Oversees core curricula training requirements, identifies professional development opportunities for direct reports, and ensures compliance with training plans.
• Participates in professional development opportunities as identified by the Vice President of Operations in collaboration with Didlake's Training Coordinator.
• Provides leadership by promoting teamwork, continuous quality improvement, individual responsibility, reliability, dependability, strong business ethics, and professional conduct.
• Understands and effectively implements Didlake's Human Rights policies and procedures.

Executive Support

• May substitute for the Vice President of Contract Operations in his/her absence.