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Guest Services Associate Jobs in Minnesota (NOW HIRING)

Smashburger

Guest Service Expert

Burnsville, MN · On-site

$14 - $16/hr

Eligibility based on tenure and hours worked What You'll Do As a Guest Service Expert, you'll create great experiences for every guest by: * Greeting guests with a friendly, positive attitude

Smashburger

Guest Service Expert

Plymouth, MN · On-site

$14 - $16/hr

Eligibility based on tenure and hours worked What You'll Do As a Guest Service Expert, you'll create great experiences for every guest by: * Greeting guests with a friendly, positive attitude

City of Inver Grove Heights, MN

Guest Service Worker

MN · On-site

$15.04 - $16.13/hr

Continuous Position Description This is a part-time, temporary position that involves oversight of our front desk services at the Community Center. Duties include checking in members and guests ...

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Guest Services Associate information

See Minnesota salary details

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How much do guest services associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for guest services associate in Minnesota is $15.58, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $16.97 per hour, depending on experience, location, and employer.

What is a guest services associate?

Guest Services Associates are professionals who assist and support guests in various settings such as hotels, resorts, event venues, and attractions. Their primary responsibilities include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive guest experience. They often serve as the main point of contact and play a key role in ensuring guests feel welcome, comfortable, and satisfied during their visit.

What are the key skills and qualifications needed to thrive as a guest services associate?

To thrive as a Guest Services Associate, you need strong customer service skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and communication tools is commonly required. Exceptional interpersonal skills, patience, and a positive attitude help create memorable guest experiences. These skills are essential for ensuring guest satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What are some common challenges faced by guest services associates, and how can they be overcome?

Guest Services Associates often encounter challenging situations such as handling dissatisfied guests, managing high-traffic periods, and quickly resolving unexpected issues. Success in this role relies on maintaining a positive attitude, utilizing strong communication skills, and remaining adaptable under pressure. Proactively seeking support from teammates and staying informed about company policies can also help Associates address concerns efficiently and ensure a positive guest experience.

What is the difference between Guest Services Associate vs Front Desk Agent?

AspectGuest Services AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality, tourism, entertainmentHospitality, travel, lodging
Common Search & ComparisonCustomer service, guest assistance, hospitality rolesReception, check-in, guest support

Both roles involve guest interaction and customer service in hospitality settings. While a Guest Services Associate may handle a broader range of guest needs across various venues, a Front Desk Agent primarily focuses on check-in/check-out processes and front desk operations at hotels. The skills and credentials are similar, making these roles often interchangeable depending on the employer's terminology.

Is guest relations a stressful job?

Guest Services Associate roles can be stressful at times due to handling customer complaints, managing multiple tasks, and maintaining a positive attitude in a fast-paced environment. Strong communication skills and the ability to stay calm under pressure are important for success in this position.

What are the most commonly searched types of Guest Services jobs in Minnesota?

The most popular types of Guest Services jobs in Minnesota are:

What cities in Minnesota are hiring for Guest Services Associate jobs?

Cities in Minnesota with the most Guest Services Associate job openings:

Infographic showing various Guest Services Associate job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $32,403 per year, or $15.6 per hour.

Shelter Support Specialist - Overnights

People-Serving-People

Minneapolis, MN • On-site

$28.93/hr

Other

Retirement

Posted 26 days ago

Job description

About us:

People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.

What do we need?

We are looking for a customer-service-focused individual for our evening Shelter Support Specialist role. The primary function of this position is to guarantee unsurpassed customer service to People Serving People's guests by performing and providing quality control for all Front Desk activities, and ensuring the effectiveness of a 24/7/365 operation at the heart of People Serving People's emergency shelter. We are looking for a sharp, resourceful, and adaptable thinker who embraces feedback and brings a collaborative mindset to the team.

*Official Internal Title for Shelter Support Specialist is Guest Services Associate.*

Responsibilities for Guest Services Associate:
  • Contribute to warm and friendly environment by greeting and providing great hospitality to guests
  • Process guest intake, voucher renewals, and audit report paperwork
  • Respond to guests' request for information and necessities
  • Answers telephone and relays messages for guests
  • Understand and follow all front desk policies and procedures in order to provide excellent guest service
  • Performs stocking and cleaning responsibilities as needed for shift
Pay and Benefits for Guest Services Associate:
  • $25.00 hourly
  • Overnights - 11:00pm - 7:30am
  • 401(k) with employer contribution at 6 months.
  • Reduced cost parking or metro pass.
  • Financial wellness benefit.
  • The chance to make a real difference in the community.
Requirements:
  • Associates Degree in Human Services or related field; or 1 year of direct experience
  • CPR/First Aid/AED Certification or ability to obtain within 6months of hire
  • Strong computer skills and Microsoft Office experience
  • Strong experience working as a part of a team
  • Experience working with people from diverse cultural and socio-economic backgrounds
  • Experience working with families or individuals experiencing homelessness preferred
  • Knowledge of Hennepin County shelter system preferred
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