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Guest Services Associate Jobs in Minnesota (NOW HIRING)

Wischermann Partners

Guest Services Agent

Owatonna, MN · On-site

$16/hr

The Guest Services Agent is responsible for the immediate needs of each guest with follow-through ... and associates to perform the duties of this position. We are an equal opportunity employer and ...

SpartanNash

Guest Care Associate

Cannon Falls, MN · On-site

$14 - $17.50/hr

Provide courteous guest service in person or by telephone; answer incoming calls to the retail ... The associate is required to stand and walk for extended periods of time and may bend, stoop, twist ...

AEG

Guest Experience Associate

Burnsville, MN · On-site

$14 - $17/hr

Guest Experience Associate Location: Burnsville, MN Report To: General Manager Hours Required ... Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and ...

SpartanNash Company

Guest Care Associate

Cannon Falls, MN · On-site

$14 - $17.50/hr

Provide courteous guest service in person or by telephone; answer incoming calls to the retail ... The associate is required to stand and walk for extended periods of time and may bend, stoop, twist ...

TOCA Football

Guest Experience Associate

Burnsville, MN

$14 - $17/hr

Guest Experience Associate Location: Burnsville, MN Report To: General Manager Hours Required ... Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and ...

TOCA Football

Guest Experience Associate

Burnsville, MN · On-site

$15.25 - $18.50/hr

Guest Experience Associate Location: Burnsville, MN Report To: General Manager Hours Required ... Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and ...

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All JobsGuest Services Associate JobsGuest Services Associate Jobs in Minnesota

Guest Services Associate information

See Minnesota salary details

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How much do guest services associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for guest services associate in Minnesota is $15.58, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $16.97 per hour, depending on experience, location, and employer.

What is a guest services associate?

Guest Services Associates are professionals who assist and support guests in various settings such as hotels, resorts, event venues, and attractions. Their primary responsibilities include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive guest experience. They often serve as the main point of contact and play a key role in ensuring guests feel welcome, comfortable, and satisfied during their visit.

What are the key skills and qualifications needed to thrive as a guest services associate?

To thrive as a Guest Services Associate, you need strong customer service skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and communication tools is commonly required. Exceptional interpersonal skills, patience, and a positive attitude help create memorable guest experiences. These skills are essential for ensuring guest satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What are some common challenges faced by guest services associates, and how can they be overcome?

Guest Services Associates often encounter challenging situations such as handling dissatisfied guests, managing high-traffic periods, and quickly resolving unexpected issues. Success in this role relies on maintaining a positive attitude, utilizing strong communication skills, and remaining adaptable under pressure. Proactively seeking support from teammates and staying informed about company policies can also help Associates address concerns efficiently and ensure a positive guest experience.

What is the difference between Guest Services Associate vs Front Desk Agent?

AspectGuest Services AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality, tourism, entertainmentHospitality, travel, lodging
Common Search & ComparisonCustomer service, guest assistance, hospitality rolesReception, check-in, guest support

Both roles involve guest interaction and customer service in hospitality settings. While a Guest Services Associate may handle a broader range of guest needs across various venues, a Front Desk Agent primarily focuses on check-in/check-out processes and front desk operations at hotels. The skills and credentials are similar, making these roles often interchangeable depending on the employer's terminology.

Is guest relations a stressful job?

Guest Services Associate roles can be stressful at times due to handling customer complaints, managing multiple tasks, and maintaining a positive attitude in a fast-paced environment. Strong communication skills and the ability to stay calm under pressure are important for success in this position.

What are the most commonly searched types of Guest Services jobs in Minnesota?

The most popular types of Guest Services jobs in Minnesota are:

What cities in Minnesota are hiring for Guest Services Associate jobs?

Cities in Minnesota with the most Guest Services Associate job openings:

Infographic showing various Guest Services Associate job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $32,403 per year, or $15.6 per hour.

Guest Services Supervisor

Wischermann Partners Inc.

Minneapolis, MN • On-site

$24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

BENEFITS
  • Complimentary Parking
  • Medical
  • Dental
  • Vision
  • Pet Insurance
  • Employer paid Life/LTD
  • Fully vested 401k
  • Employee Assistance Program
  • PTO
  • Holiday Pay (Hourly)
  • Recognition Program
  • Volunteer Initiatives
  • Marriott Hotel Travel Discounts

POSITION OVERVIEW
The Guest Services Supervisor is responsible for providing leadership and support to the Guest Services team, ensuring the highest quality service is provided in accordance with hotel standards. They provide training and help to their colleagues and are specialists in all areas of Guest Services. They use problem solving and critical thinking to ensure all guests have a memorable stay.
DUTIES AND RESPONSIBILITIES
  • Provide guidance and leadership to the Guest Services team to ensure consistent quality of guest service is provided to all guests in accordance with hotel standards.
  • Observe performance and encourage improvement.
  • Resolve guest complaints by conducting thorough research of the situation and the most effective solution.
  • Prepare and conduct daily pre-shift meetings, communicate effectively with all staff, and provide them with any information necessary to provide the highest level of service.
  • Make recommendations for training related issues when inconsistencies develop.
  • Authorize revenue allowances to remedy problems in the case alterative solutions have been offered but not accepted.
  • Perform all Front Office assigned functions to prepare and execute the ideal experience to guests.
  • Anticipate guests' needs and respond promptly and acknowledge all guests, however busy and regardless of time of day.
  • Responsible for the check-in/check-out of all guests.
  • Maintain the highest quality database of guest history, preferences, and information.
  • Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously.
  • Ensure the safety and well-being of guests and co-workers by maintaining a knowledge of crisis and emergency procedures.
  • Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
  • Be knowledgeable of the Hotel and surrounding area.
  • Stay current with hotel procedures by attending each pre-shift and departmental meeting set.
  • Ensure standards are maintained at the highest level.
  • Responsible to achieve and maintain a high guest retention ratio and high guest satisfaction scores.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Keep work area and public areas neat and tidy at all times.
  • Maintain a professional and personable appearance at all times, according to hotel standards.
  • Successfully achieve the hotel's core values of ownership, innovation, craft, respect, and community.
  • All other duties as requested.

QUALIFICATIONS
  • Minimum two years' experience in a Guest Services position with a full-service hotel.
  • Must have High School diploma or the equivalent.
  • Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement.
  • Ability to work effectively with co-workers as part of a team and with minimal supervision.
  • Strong computer skills, including Microsoft Office, Property Management Systems, and other communication platforms.
  • Good reading, writing, and oral proficiency in the English language.
  • Flexibility to work a varied schedule, which may include weekends and holidays.
  • Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance.
  • Ability to stand and for entire shift.
  • Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

We are an equal opportunity employer and consider all qualified applicants without regard to legally protected characteristics. Employment decisions are made based on qualifications, merit, and business need. Reasonable accommodation(s) may be provided through the interactive process to enable qualified applicants and associates to perform the essential functions of the position.
Offers of employment are contingent upon the successful completion of a background check, and we participate in E-Verify to confirm employment eligibility.

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