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Guest Service Representative Jobs in Boston, MA (NOW HIRING)

Bella Sante Day Spas

Guest Service Representative

Lexington, MA · On-site

$15.25 - $18.50/hr

Our Guest Service Representatives are the first line of support responsible for providing accurate and thorough information via telephone to current and prospective guests. Each Guest Service Rep is ...

Au Bon Pain

Guest Service Representative

Boston, MA · On-site

$14.75 - $18/hr

The Guest Service Representative is expected to learn all positions in the café and routinely works in each position. If you are interested in joining our team, please visit a café and speak to the ...

Au Bon Pain Careers

Guest Service Representative

Boston, MA · On-site

$14.75 - $18/hr

The Guest Service Representative is expected to learn all positions in the café and routinely works in each position. If you are interested in joining our team, please visit a café and speak to the ...

Au Bon Pain

Guest Service Representative

Boston, MA

$14.75 - $18/hr

Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging service in an energized environment. The Guest Service Representative is ...

The Revolution Hotel

Guest Service Representative

Boston, MA · On-site

$14.75 - $18/hr

Guest Service Representative We're more than just a team - we're a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth ...

The Revolution Hotel

Guest Service Representative

Boston, MA · On-site

$14.75 - $18/hr

The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately ...

The Revolution Hotel

Guest Service Representative

Boston, MA · On-site

$14.75 - $18/hr

The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately ...

The Revolution Hotel

Guest Service Representative

Boston, MA · On-site

$14.75 - $18/hr

The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately ...

Jordan's Furniture

IMAX Guest Service Rep

Natick, MA · On-site

$16.50 - $17/hr

Positive, upbeat demeanor and a passion for guest service. * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment. * Experience handling cash or working in ...

Jordan's Furniture

IMAX Guest Service Rep

Natick, MA · On-site

$16.50 - $17/hr

Positive, upbeat demeanor and a passion for guest service. * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment. * Experience handling cash or working in ...

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Guest Service Representative information

See Boston, MA salary details

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How much do guest service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for guest service representative in Boston, MA is $15.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $17.21 per hour, depending on experience, location, and employer.

What is a guest service representative?

Guest Service Representatives are professionals who act as the primary point of contact for guests in hotels, resorts, or other hospitality settings. Their main responsibilities include greeting guests, checking them in and out, addressing inquiries, handling reservations, and ensuring guests have a pleasant stay. They often resolve guest complaints and coordinate with other departments to fulfill guest needs. Strong communication and problem-solving skills are essential for this customer-facing role.

How does a guest service representative typically collaborate with other hotel departments to ensure guest satisfaction?

Guest Service Representatives regularly coordinate with housekeeping, maintenance, and management teams to address guest needs and resolve issues promptly. For example, they may relay special room requests to housekeeping or report facility issues to the maintenance staff. Open communication and teamwork are crucial in this role to maintain a seamless guest experience and ensure that all guest concerns are handled efficiently. This cross-departmental collaboration helps create a welcoming and responsive environment for guests.

What are the key skills and qualifications needed to thrive as a guest service representative, and why are they important?

To thrive as a Guest Service Representative, you need strong customer service abilities, attention to detail, and usually at least a high school diploma or equivalent. Familiarity with property management systems, reservation software, and telephone systems is typically required. Excellent communication, problem-solving skills, and a friendly demeanor help you stand out in this role. These competencies ensure positive guest experiences, smooth front desk operations, and contribute to guest satisfaction and loyalty.

What is the difference between Guest Service Representative vs Front Desk Agent?

AspectGuest Service RepresentativeFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, customer service centersHotels, motels, hospitality establishments
Employer & IndustryHospitality, travel, customer serviceHospitality, travel, lodging
Search & Comparison IntentYesYes

Both Guest Service Representatives and Front Desk Agents work in hospitality settings, providing customer service and assisting guests. While their roles are similar, the term "Guest Service Representative" often emphasizes broader customer interactions, whereas "Front Desk Agent" specifically refers to front desk duties in hotels. Both positions require similar credentials and are used interchangeably in many establishments, but understanding the specific job description can help in choosing the right role or job listing.

Is guest service representative a stressful job?

A guest service representative role can be stressful due to handling customer complaints, managing multiple tasks, and maintaining a positive attitude in a fast-paced environment. Good communication skills and the ability to stay calm under pressure help manage job-related stress.

What are popular job titles related to Guest Service Representative jobs in Boston, MA?

For Guest Service Representative jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Guest Service Representative jobs in Boston, MA look for?

The top searched job categories for Guest Service Representative jobs in Boston, MA are:

Guest Service Representative jobs near you
Infographic showing various Guest Service Representative job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,707 per year, or $15.7 per hour.

Guest Service Representative

Lexington, MA • On-site

Bella Sante Day Spas
See more jobs at Bella Sante Day Spasexternal

$15.25 - $18.50/hr

Full-time

Re-posted 9 days ago

Job description

 

Bella Sante is looking for energetic, focused individuals to join our Guest Services Team. Our Guest Service Representatives are the first line of support responsible for providing accurate and thorough information via telephone to current and prospective guests. Each Guest Service Rep is expected to answer caller questions regarding products, services, policies and appointments.  Each Guest Service Representative is expected to take responsibility for every interaction with guests by delivering outstanding service as a means to build loyalty, improve retention, and satisfy our guest’s needs. 

Would you like to be part of the team?  Here’s what we need:

  • Serve as Bella Sante’s first line of response to all external calls. Book and/or change guest appointments, answer questions on products and services, and promote/upgrade clients on services and special promotions
  • Resolve customer issues, confirm identity of caller and details of future appointment(s) to ensure requests are correct
  • Responds to a high volume of incoming calls and guest inquiries from current and prospective clientele in a courteous and professional manner‚ sees those calls through to completion (call length can vary widely from less than a minute to 5 minutes)
  • Enters confidential personal and financial information into software system with a high rate of accuracy. Complies with federal and local laws in ensuring guest privacy
  • Resolves customer inquiries and problems through effective interaction with both internal staff and Guest Service Center leadership
  • Make out-bound calls to confirm and/or reschedule appointments when necessary
  • Remind caller of cancellation/no-show policy

Do these describe you?

  • Strong computer skills necessary; appointment booking software knowledge preferred but not required
  • Ability to quickly analyze needs and at ease with verbal discussions and answering questions
  • Superior customer service skills; ability to stay composed and calm
  • Employs strong interpersonal skills in order to handle difficult calls courteously and professionally
  • Enjoy consistency and thrive on routine, focused on delivering quality service
  • Comfortable working in a detail-driven environment 
  • Ability to document calls in accordance with departmental policies
  • Works with peers to solve problems and promotes teamwork
  • Embrace Bella Sante’s philosophy, CARE standards, and mission
  • Meets or exceeds department’s quality and productivity goals
  • Flexible with day and evening shifts and some weekends

Apply