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Guest Service Representative Marriott Jobs (NOW HIRING)

Marriott

Guest Service Representative

Los Angeles, CA · On-site

$14.50 - $17.75/hr

Process all guest requests and relay messages. Print contingency lists to have a record of all ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Guest Service Representative (Full-Time)

Waikoloa, HI · On-site

$13.75 - $16.75/hr

Process all guest requests and relay messages. Print contingency lists to have a record of all ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Guest Service Representative

National Harbor, MD · On-site

$13.75 - $16.75/hr

Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Guest Service Representative

Detroit, MI · On-site

$13.25 - $16.25/hr

Process all guest requests and relay messages. Print contingency lists to have a record of all ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Guest Service Representative

Honolulu, HI · On-site

$13.25 - $16.25/hr

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ... service. If you're a team player who is excited to deliver a meaningful guest experience, we ...

Marriott

Guest Service Representative

Oxon Hill, MD

$22.20 - $26.15/hr

Additional Information Job Number 26053154 Job Category Rooms & Guest Services Operations Location ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Guest Service Representative

Washington, DC · On-site

$15.25 - $18.75/hr

Process all guest requests and relay messages. Print contingency lists to have a record of all ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Guest Service Representative

Manhattan, NY

$30 - $33/hr

Additional Information Job Number 26051319 Job Category Rooms & Guest Services Operations Location ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Guest Service Representative

Manhattan, NY

$14.75 - $18.25/hr

Process all guest requests and relay messages. Print contingency lists to have a record of all ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

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How much do guest service representative marriott jobs pay per hour?

As of May 28, 2026, the average hourly pay for guest service representative marriott in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Service Representative at Marriott, and why are they important?

To thrive as a Guest Service Representative at Marriott, you typically need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with property management systems like Opera, reservation platforms, and basic office software is important for daily operations. Excellent communication, a friendly demeanor, and problem-solving abilities help you stand out when assisting guests and resolving issues. These skills ensure a positive guest experience, efficient service, and uphold Marriott’s standards of hospitality.

What are some common challenges faced by Guest Service Representatives at Marriott, and how can they be addressed?

Guest Service Representatives at Marriott often encounter challenges such as managing high guest volumes during peak times, handling guest complaints, and adapting to rapidly changing situations. Success in this role depends on strong communication skills, patience, and the ability to remain calm under pressure. Marriott provides comprehensive training and supportive team structures, encouraging representatives to collaborate with colleagues and supervisors to resolve issues efficiently. Being proactive and seeking assistance when needed can help overcome these challenges and ensure a positive guest experience.

What are Guest Service Representatives at Marriott?

Guest Service Representatives at Marriott are frontline staff members responsible for welcoming guests, handling check-in and check-out procedures, answering questions, and resolving any guest concerns to ensure a pleasant stay. They play a key role in providing exceptional customer service, managing reservations, and maintaining a positive guest experience. These representatives often work at the front desk and are trained to handle a variety of guest needs while upholding Marriott's high standards of hospitality.

What is the difference between Guest Service Representative Marriott vs Front Desk Agent?

AspectGuest Service Representative MarriottFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, hospitality industryHotels, resorts, hospitality industry
Employer & Industry UsageMarriott and similar hotel chainsVarious hotel brands and independent hotels
Common Search & ComparisonYesYes

The Guest Service Representative Marriott and Front Desk Agent roles are similar, often requiring comparable skills and credentials. Both positions involve guest interactions, check-in/check-out procedures, and customer service in hotel settings. The main difference lies in branding; 'Guest Service Representative Marriott' specifically refers to roles within Marriott hotels, while 'Front Desk Agent' is a more general term used across various hotel brands. Both roles are essential for guest satisfaction and operational success in the hospitality industry.

What cities are hiring for Guest Service Representative Marriott jobs? Cities with the most Guest Service Representative Marriott job openings:
Guest Service Representative Marriott jobs near you
Infographic showing various Guest Service Representative Marriott job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 67% Full Time, 15% Part Time, 3% Temporary, and 14% Contract. Highlights an 94% Physical, and 6% Hybrid job distribution, with an average salary of $30,106 per year, or $14.5 per hour.
Guest Service Representative

Guest Service Representative

Marriott International

Wailea, HI • On-site

$31.61/hr

Full-time

Posted 3 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,127 frontline employees who took The Breakroom Quiz

51st of 104 rated hotels

Job description

Job Description
POSITION SUMMARY
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About the Team
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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