ZipRecruiter

Log In

1

Guest Service Representative Marriott Jobs (NOW HIRING)

Marriott

Guest Service Representative

Irvine, CA

$29.15/hr

Additional Information Job Number 26056340 Job Category Rooms & Guest Services Operations Location Irvine Marriott, 18000 Von Karman Ave, Irvine, California, United States, 92612 VIEW ON MAP ...

Marriott

Guest Service Representative

Philadelphia, PA

$13.50 - $16.75/hr

Additional Information Evening and Overnight Shift Job Number 26061418 Job Category Rooms & Guest Services Operations Location Philadelphia Marriott Downtown, 1201 Market St, Philadelphia ...

Marriott

Guest Service Representative

Chicago, IL

$26.19 - $26.94/hr

... Rooms & Guest Services Operations Location Chicago Marriott Downtown Magnificent Mile, 540 N ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Guest Service Representative

Philadelphia, PA · On-site

$13 - $15.75/hr

POSITION SUMMARY Process all guest check-ins by confirming reservations in computer system ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Guest Service Representative

Philadelphia, PA · On-site

$13 - $15.75/hr

POSITION SUMMARY Process all guest check-ins by confirming reservations in computer system ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Guest Service Representative

Philadelphia, PA · On-site

$13 - $15.75/hr

Process all guest requests and relay messages. Print contingency lists to have a record of all ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Guest Service Representative

Irvine, CA · On-site

$14.50 - $17.75/hr

Process all guest requests and relay messages. Print contingency lists to have a record of all ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Guest Service Representative

Chicago, IL · On-site

$14 - $17/hr

Process all guest requests and relay messages. Print contingency lists to have a record of all ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

next page

Showing results 1-20

People also search for

All JobsGuest Service Representative Marriott Jobs

Guest Service Representative Marriott information

See salary details

$8

$14

$18

How much do guest service representative marriott jobs pay per hour?

As of May 28, 2026, the average hourly pay for guest service representative marriott in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Service Representative at Marriott, and why are they important?

To thrive as a Guest Service Representative at Marriott, you typically need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with property management systems like Opera, reservation platforms, and basic office software is important for daily operations. Excellent communication, a friendly demeanor, and problem-solving abilities help you stand out when assisting guests and resolving issues. These skills ensure a positive guest experience, efficient service, and uphold Marriott’s standards of hospitality.

What are some common challenges faced by Guest Service Representatives at Marriott, and how can they be addressed?

Guest Service Representatives at Marriott often encounter challenges such as managing high guest volumes during peak times, handling guest complaints, and adapting to rapidly changing situations. Success in this role depends on strong communication skills, patience, and the ability to remain calm under pressure. Marriott provides comprehensive training and supportive team structures, encouraging representatives to collaborate with colleagues and supervisors to resolve issues efficiently. Being proactive and seeking assistance when needed can help overcome these challenges and ensure a positive guest experience.

What are Guest Service Representatives at Marriott?

Guest Service Representatives at Marriott are frontline staff members responsible for welcoming guests, handling check-in and check-out procedures, answering questions, and resolving any guest concerns to ensure a pleasant stay. They play a key role in providing exceptional customer service, managing reservations, and maintaining a positive guest experience. These representatives often work at the front desk and are trained to handle a variety of guest needs while upholding Marriott's high standards of hospitality.

What is the difference between Guest Service Representative Marriott vs Front Desk Agent?

AspectGuest Service Representative MarriottFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, hospitality industryHotels, resorts, hospitality industry
Employer & Industry UsageMarriott and similar hotel chainsVarious hotel brands and independent hotels
Common Search & ComparisonYesYes

The Guest Service Representative Marriott and Front Desk Agent roles are similar, often requiring comparable skills and credentials. Both positions involve guest interactions, check-in/check-out procedures, and customer service in hotel settings. The main difference lies in branding; 'Guest Service Representative Marriott' specifically refers to roles within Marriott hotels, while 'Front Desk Agent' is a more general term used across various hotel brands. Both roles are essential for guest satisfaction and operational success in the hospitality industry.

What cities are hiring for Guest Service Representative Marriott jobs? Cities with the most Guest Service Representative Marriott job openings:
Guest Service Representative Marriott jobs near you
Infographic showing various Guest Service Representative Marriott job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 67% Full Time, 15% Part Time, 3% Temporary, and 14% Contract. Highlights an 94% Physical, and 6% Hybrid job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Guest Service Representative Marriott Hotel

MOXY ATLANTA DOWNTOWN

Atlanta, GA

$13 - $15.75/hr

Other

Posted 27 days ago

Job description

Description

Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.


Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.


PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

  • Experience in service, sales, telesales or guest relations type of industry preferred
  • High school diploma or equivalent of same


SUMMARY OF ESSENTIAL JOB FUNCTIONS

  • Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
  • Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
  • Must be able to stand for eight hours, bend, stretch, reach.
  • Must be able to see and hear.
  • Must be able to communicate with other associates and/or guests.


Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

  • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
  • Frequent Stay Program
  • Reservations procedures including cancellations and "walking" guest
  • Phone etiquette and answering procedures
  • Area shopping, dining, entertainment and travel directions to assist guest inquiries.
  • Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
  • Manager on Duty functions when necessary or as scheduled


Skills:

  • Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
  • Proficient in written and verbal English
  • Problem solving and conflict resolution skills


Abilities:

  • Multi task, remain associate and guest service centric.
  • Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books. 
  • Assist with guest issues with professionalism, maintaining hospitable attitude


SPECIFIC RESPONSIBILITIES 

  1. Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
  2. Promote and sell services/amenities of the hotel.
  3. Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
  4. Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
  5. Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
  6. Check all credit cards for validity before the end of the shift.
  7. Learn and utilize PMS.
  8. Ensure all cash, check and miscellaneous departments are in balance at shifts end.
  9. Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction. 
  10. Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
  11. Have a thorough working knowledge of emergency procedures.
  12. Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
  13. Report any unusual occurrences or request to the manager.
  14. Maintain certification from a responsible
  15. Utilize Service Recovery Log and other necessary communication logs from shift to shift.
  16. Maintain stock/cleanliness in the market area.
  17. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
  18. Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.


WORKING CONDITIONS/SPECIAL REQUIREMENTS

  • This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
  • Standing, walking for long periods of time while maintaining a friendly professional image.  
  • May be required to work any day/shift, including weekends.


POSITIONS FOR POSSIBLE ADVANCEMENT

  • Assistant General Manager
  • Guest Service Manager
  • Guest Service Supervisor


Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Apply