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Guest Service Associate Jobs in Portland, OR (NOW HIRING)

Marriott

Guest Service Aide

Portland, OR · On-site

Additional Information Job Number 26091165 Job Category Rooms & Guest Services Operations Location ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott International

Guest Service Aide

Portland, OR · On-site

Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Service Aide

Portland, OR · On-site

Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

MKM Hotels

Guest Service Agent

Hillsboro, OR · On-site

$16.25 - $20.75/hr

Approach all encounters with guests and associates in a friendly, service-oriented manner ... Answer guest inquiries about hotel services, facilities, and hours of operation. * Answer inquiries ...

MKM Hotels

Guest Service Agent

Hillsboro, OR · On-site

$16.25 - $20.75/hr

Approach all encounters with guests and associates in a friendly, service-oriented manner ... Answer guest inquiries about hotel services, facilities, and hours of operation. * Answer inquiries ...

MKM Hotels

Guest Service Agent

Hillsboro, OR · On-site

$16.25 - $20.75/hr

Approach all encounters with guests and associates in a friendly, service-oriented manner ... Answer guest inquiries about hotel services, facilities, and hours of operation. * Answer inquiries ...

MKM Hotels

Night Audit Guest Service Agent

Portland, OR · On-site

$16 - $20.25/hr

Guest Service Agent Guest Service Agents are responsible for greeting and registering the guest ... Full-Time associates (30+ hours/week) * Paid Time Off (PTO) per OR State requirements. * Paid ...

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Guest Service Associate information

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How much do guest service associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for guest service associate in Portland, OR is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.37 per hour, depending on experience, location, and employer.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What are the most commonly searched types of Guest Service jobs in Portland, OR?

The most popular types of Guest Service jobs in Portland, OR are:

What cities near Portland, OR are hiring for Guest Service Associate jobs?

Cities near Portland, OR with the most Guest Service Associate job openings:

Infographic showing various Guest Service Associate job openings in Portland, OR as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,086 per year, or $16.9 per hour.

Guest Service Associate - Sales & Guest Experience

Lake Oswego, OR • On-site

ANCHOR POINT MANAGEMENT GROUP
See more jobs at ANCHOR POINT MANAGEMENT GROUPexternal

$15.95 - $17.50/hr

Full-time

Re-posted 3 days ago

Job description

Position Summary: 

 
The role of a Guest Service Associate (GSA) is to represent European Wax Center in a professional and consistent manner while upholding the company's core values.  The Guest Service Associate is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude.  A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin.  Even better, a Guest Service Associate shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin.  Please note that this is a sales position. 

 
Duties and Responsibilities: 

  • Responsible for selling wax passes. 

  • Responsible for all opening and closing procedures of the center. 

  • Responsible for managing the flow of guests in and out of the center and assisting with questions as needed. 

  • Responsible for managing the Reservation Book regarding the guest's requests and associate's availability. 

  • Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing. 

  • Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests. 

  • Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders. 

  • Responsible for educating guests on current in-center promotions. 

  • Responsible for checking their schedule on a weekly basis. 

  • Responsible for arriving to work on time wearing the appropriate dress code and name tag. 

  • Responsible for following all corporate policies and procedures. 

  • Participation in community events and street team marketing when requested. 

  • Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month). 

  • Participate on Strut Bloomfire by actively commenting on questions and posts. 

  • Responsible for creating a memorable guest experience by utilizing EWC terminology, and tailoring the scripts and standard responses while working in the location. 

  • Responsible for maintaining and exceeding center and individual goals. 

  • Responsible for center cleanliness 

  • Other duties as assigned. 

Knowledge and Skill Requirements: 

  • Ability to work flexible days and hours. 

  • Ability to work weekends. 

  • A positive, friendly, upbeat and personable demeanor. 

  • Ability to receive and implement feedback. 

  • An ability to work independently with limited supervision. 

  • Ability to work in a fun, fast-paced environment. 

  • A professional appearance at all times. 

  • A strong desire to work with others and engage new associates with energy and enthusiasm for EWC. 

  • Ability to communicate effectively through written and verbal interactions. 

  • Ability to learn and operate a POS system 

  • Full understanding of the EWC values, vision and strategy. 

  • Sales experience is preferred 

The duties of this position may change from time to time. Pacific Wax, LLC, Cascade Wax, LLC and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. 

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