ZipRecruiter

Log In

1

Guest Service Associate Jobs in Mount Prospect, IL

European Wax Center

Guest Sales Associate, Geneva

Geneva, IL · On-site

$17.50/hr

  • Life

  • Retirement

The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This ...

Smashburger

Guest Service Expert

Oak Brook, IL

$15 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Eligibility based on tenure and hours worked What You'll Do As a Guest Service Expert, you'll create great experiences for every guest by: * Greeting guests with a friendly, positive attitude

The Abbey Resort

Guest Service Representative

Chicago, IL · On-site

$14 - $17/hr

  • Retirement

  • PTO

Guest Service Representatives are often the first in-person contact for hotel guests and support ... Use hotel communication log and verbal or electronic means to notify fellow associates and/or ...

The Abbey Resort

Guest Service Representative

Oak Brook, IL · On-site

$13.75 - $16.75/hr

  • Retirement

  • PTO

Guest Service Representatives are often the first in-person contact for hotel guests and support ... Use hotel communication log and verbal or electronic means to notify fellow associates and/or ...

Marriott

Guest Service Representative

Chicago, IL · On-site

$25.49/hr

Additional Information Job Number 26100635 Job Category Rooms & Guest Services Operations Location ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Smashburger 1745 Mayfair

Guest Service Expert

Chicago, IL

$15.25 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Eligibility based on tenure and hours worked What You'll Do As a Guest Service Expert, you'll create great experiences for every guest by: * Greeting guests with a friendly, positive attitude

Smashburger

Guest Service Expert

Oak Lawn, IL

$15 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Eligibility based on tenure and hours worked What You'll Do As a Guest Service Expert, you'll create great experiences for every guest by: * Greeting guests with a friendly, positive attitude

Smashburger 1128 Oak Lawn

Guest Service Expert

Oak Lawn, IL

$15 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Eligibility based on tenure and hours worked What You'll Do As a Guest Service Expert, you'll create great experiences for every guest by: * Greeting guests with a friendly, positive attitude

Smashburger

Guest Service Expert

Schaumburg, IL

$14.50 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Eligibility based on tenure and hours worked What You'll Do As a Guest Service Expert, you'll create great experiences for every guest by: * Greeting guests with a friendly, positive attitude

Smashburger 1742 Oakbrook

Guest Service Expert

Oak Brook, IL

$15 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Eligibility based on tenure and hours worked What You'll Do As a Guest Service Expert, you'll create great experiences for every guest by: * Greeting guests with a friendly, positive attitude

Marriott

Guest Service Aide

Chicago, IL · On-site

$15.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

Job Number 26100439 Job Category Rooms & Guest Services Operations Location 151 W Adams St, Chicago ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Smashburger 1741 Schaumburg

Guest Service Expert

Schaumburg, IL · On-site

$14.50 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Eligibility based on tenure and hours worked What You'll Do As a Guest Service Expert, you'll create great experiences for every guest by: * Greeting guests with a friendly, positive attitude

Smashburger

Guest Service Expert

Chicago, IL · On-site

$15.25 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Eligibility based on tenure and hours worked What You'll Do As a Guest Service Expert, you'll create great experiences for every guest by: * Greeting guests with a friendly, positive attitude

Marriott International

Guest Service Aide

Chicago, IL · On-site

$15.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

... laundry services). Transport guest luggage to and from guest rooms and/or designated bell area ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

previous page

Showing results 41-60

All JobsGuest Service Associate JobsGuest Service Associate Jobs in Mount Prospect, IL

Guest Service Associate information

See Mount Prospect, IL salary details

$9

$15

$20

How much do guest service associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for guest service associate in Mount Prospect, IL is $15.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $17.21 per hour, depending on experience, location, and employer.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What cities near Mount Prospect, IL are hiring for Guest Service Associate jobs?

Cities near Mount Prospect, IL with the most Guest Service Associate job openings:

Infographic showing various Guest Service Associate job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,869 per year, or $15.8 per hour.

Guest Sales Associate, Geneva

European Wax Center

Geneva, IL • On-site

$17.50/hr

Part-time

Life, Retirement

Re-posted 7 hours ago

Job description

The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include:

  • Develop a thorough understanding of European Wax Center services and products
  • Upsell and cross-sell retail products & various waxing services
  • Educate guests on benefits and savings of Wax Passes
  • Arrive to work timely following the appropriate dress code, including wearing of the required name tag
  • Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
  • Confirm each guest service(s) and offer recommended/related add on service(s)
  • Administer check-ins and check-outs, processing payments, refunds and reservation requests
  • Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
  • Organize the reservation book based on guest requests and associate availability
  • Perform opening and closing procedures for the center
  • Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms

Requirements

  • High school diploma or GED
  • 2+ years customer service experience or sales experience, preferably in a retail environment
  • Exceptional interpersonal skills
  • Excellent written and verbal communication with strong attention to detail
  • Good time management and organizational skills
  • Flexibility to perform external or internal events may be required
  • Ability to work flexible days and hours, including weekends/evenings
  • Exude a positive, friendly, and personable demeanor
  • Ability to receive and provide feedback
  • Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook

Physical Demands
While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.

Benefits

  • $17.50 per hour (determined based on experience) + up to $1,600 in annual commissions
  • Complementary Waxing Services
  • 50% Off Our Exclusive Skincare Retail Products
  • 401(k) Plan (for eligible employees)
  • Sick Leave
  • Company-Paid Life and Disability Insurance (for eligible employees)
  • Flexible Spending Accounts (FSA) and Dependent Care Benefits
  • Pre-Tax Commuter & Transportation Benefits
  • Ongoing training, recognition programs, and real career pathing opportunities

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.

#LI-DNI

Apply