ZipRecruiter

Log In

1

Guest Service Associate Jobs in Mount Prospect, IL

Crescent Services

Guest Service Agent

Evanston, IL · On-site

$14 - $17.75/hr

  • Retirement

More than that, we know our Associates are the shining stars of what we do! We understand what it ... deliver outstanding guest service and financial profitability. Specifically, you would be ...

New

Residence Inn Wilmette, IL

Guest Services Associate

Wilmette, IL · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the ... We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you ...

ZMC Hotels

Guest Services Associate

Wilmette, IL · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the ... We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you ...

Residence Inn Wilmette, IL

Guest Services Associate

Wilmette, IL · On-site

$14 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the ... We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you ...

GOODMAN THEATRE

Guest Services Associate

Chicago, IL · On-site

$19.73/hr

Dearborn and providing customer service to all patrons and visitors at both locations. The Guest Services Associate greets and proactively anticipates the needs of guests and offers thoughtful ...

New

Goodman Theatre

Guest Services Associate

Chicago, IL · On-site

$19.73/hr

Dearborn and providing customer service to all patrons and visitors at both locations. The Guest Services Associate greets and proactively anticipates the needs of guests and offers thoughtful ...

New

Hilton Orrington/Evanston

Guest Service Agent

Evanston, IL · On-site

$14 - $17.75/hr

  • Retirement

More than that, we know our Associates are the shining stars of what we do! We understand what it ... deliver outstanding guest service and financial profitability. Specifically, you would be ...

New

Goodman Theatre

Guest Services Associate

Chicago, IL · On-site

$19.73/hr

Dearborn and providing customer service to all patrons and visitors at both locations. The Guest Services Associate greets and proactively anticipates the needs of guests and offers thoughtful ...

New

Nobu Hotel Chicago

Guest Service Agent

Chicago, IL · On-site

$21.45 - $25.20/hr

Job Summary The Guest Service Agent is responsible for providing exemplary service to each guest ... All Associates are required to fully comply with hotel and departmental rules, regulations and ...

Crescent Hotels & Resorts

Guest Service Agent

Evanston, IL · On-site

$14 - $17.75/hr

  • Retirement

More than that, we know our Associates are the shining stars of what we do! We understand what it ... deliver outstanding guest service and financial profitability. Specifically, you would be ...

Crescent

Guest Service Agent

Evanston, IL · On-site

$20/hr

  • Retirement

More than that, we know our Associates are the shining stars of what we do! We understand what it ... deliver outstanding guest service and financial profitability. Specifically, you would be ...

previous pagenext page

Showing results 21-40

All JobsGuest Service Associate JobsGuest Service Associate Jobs in Mount Prospect, IL

Guest Service Associate information

See Mount Prospect, IL salary details

$9

$15

$20

How much do guest service associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for guest service associate in Mount Prospect, IL is $15.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $17.21 per hour, depending on experience, location, and employer.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What cities near Mount Prospect, IL are hiring for Guest Service Associate jobs?

Cities near Mount Prospect, IL with the most Guest Service Associate job openings:

Infographic showing various Guest Service Associate job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,869 per year, or $15.8 per hour.

Guest Service Agent

Crescent Services

Evanston, IL • On-site

$14 - $17.75/hr

Other

Retirement

Posted 3 days ago

New

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are looking for our next great team member to join us on our Front Office team. We are offering the following:

  • Highly competitive wages
  • An exceptional benefit plan for eligible associates & your family members
  • 401K matching program for eligible associates
  • Flexible scheduling to allow you to focus on what is important to you
  • Discounts with our Crescent managed properties in North America for you & your family members and Marriott brand properties worldwide
  • Free meals for our associates in our cafeteria

Here is what you will be doing each day:
As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards. You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Does this sound like you?
You have prior experience as a Front Desk Agent in a hotel or in a high-volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for some flexibility in a job, so working a variety
of different shifts, including days, evenings and weekends works for your personal life. You have excellent computer skills and have a team spirit. Hilton brand experience a plus.
Our Differences Are What Make Us Great:
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply