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Guest Service Associate Jobs in Champlin, MN (NOW HIRING)

Home2 Suites By Hilton

Guest Service Representative

Ramsey, MN · On-site

$13.75 - $16.75/hr

Guest Service Representative Home2 Suites By Hilton - Ramsey, MN Working somewhere you'd rather not ... We know we work in an increasingly competitive industry and guests and associates have more options ...

Hilton Worldwide Holdings

Guest Service Representative

Anoka, MN · On-site

$13.75 - $16.75/hr

Guest Service Representative Home2 Suites By Hilton - Ramsey, MN Working somewhere you'd rather not ... We know we work in an increasingly competitive industry and guests and associates have more options ...

The Abbey Resort

Guest Service Representative

Minneapolis, MN · On-site

$14 - $17.25/hr

Guest Service Representatives are often the first in-person contact for hotel guests and support ... Use hotel communication log and verbal or electronic means to notify fellow associates and/or ...

Smashburger

Guest Service Expert

Plymouth, MN · On-site

$15.50 - $18.75/hr

Eligibility based on tenure and hours worked What You'll Do As a Guest Service Expert, you'll create great experiences for every guest by: * Greeting guests with a friendly, positive attitude

Schulte

Guest Service Representative

Minneapolis, MN · On-site

$14 - $17.25/hr

Guest Service Representative Schulte Hospitality Group is seeking a dynamic, service-oriented Guest ... Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Schulte

Guest Service Representative

Minneapolis, MN · On-site

$14 - $17.25/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to ... Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

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All JobsGuest Service Associate JobsGuest Service Associate Jobs in Champlin, MN

Guest Service Associate information

See Champlin, MN salary details

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How much do guest service associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for guest service associate in Champlin, MN is $16.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $17.64 per hour, depending on experience, location, and employer.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What cities near Champlin, MN are hiring for Guest Service Associate jobs?

Cities near Champlin, MN with the most Guest Service Associate job openings:

Infographic showing various Guest Service Associate job openings in Champlin, MN as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,735 per year, or $16.2 per hour.

Guest Service Representative

Home2 Suites By Hilton

Ramsey, MN • On-site

$13.75 - $16.75/hr

Part-time

Medical, Dental, Vision, PTO

Re-posted 23 hours ago

Home2 Suites by Hilton rating

5.4

Company rating: 5.4 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

77th of 107 rated hotels

Job description

Guest Service Representative
Home2 Suites By Hilton - Ramsey, MN
Working somewhere you'd rather not be? Are you looking for your next opportunity?
We offer a fun place to work, an extraordinary team with decades of service and stability, and the ability to grow your career.
Home2 Suites By Hilton - Ramsey, MN is a franchised hotel, managed by First Call Hospitality. As an established hotel management company, First Call Hospitality has developed, owned or managed over 50 properties that offers its employees great training, development opportunities, and a long-term home-base for those who like to work hard with and for a quality organization.
We are known for the great care we take with our hotels as well as for the owners, the guests and associates alike.
  • We know we work in an increasingly competitive industry and guests and associates have more options than ever before. We also know that our success is directly tied to the performance and behaviors of our associates. You are more than an employee! Our unique culture gives you the opportunity to impact our continuously evolving company but most importantly we give you room to be yourself!
  • We believe in "Bringing Our Best" every day and "Know that we work better when we work together" - which are two of our core values.
  • Finally, we work hard - and CELEBRATE our success together!!

The Position: We're looking for a Guest Service Representative to perform the various functions of hotel reception including; registration, guest accounting, telephone and concierge services to deliver an exceptional experience for our guests. Additionally, Guest Service Representatives contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.
The Perks: In return for your hard work we offer a competitive benefits package which can be tailored to your needs.
  • We Invest in Your Future Success! Training and development programs available.
  • Enjoy the Holidays! We offer 6 holidays (paid at time and half for hours worked).
  • Employee Social Events! Who can't use a great party!?
  • Exceptional benefits including elective Medical, Dental, Vision and Supplemental Insurance.
  • Paid Time Off (PTO) accrual starting on your first day of work.

The Responsibilities:
  • Attending to guest registration, room assignments, and special requests
  • Take, modify, and update room reservations
  • Accurately record and process guest charges, credits, and payments
  • Protect and securely handle all guest information
  • Assist and respond to all guest inquiries in person, phone, or email as appropriate
  • Find the win-win in resolving guest concerns or complaints
  • Deliver the Brand and Company promises

The Requirements:
  • Must have a professional, warm, and approachable disposition
  • Fluently read, write, and speak English
  • Demonstrated ability to remain level-headed in hectic and tense situations

Equal Employment Opportunity
We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.
We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including termination.
Apply...come on...see if this position is a good fit?

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