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Guest Service Associate Jobs in Missouri (NOW HIRING)

ZMC Hotels

Guest Services Associate

Independence, MO · On-site

$13.50 - $16.50/hr

We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the ... We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you ...

Marriott

Guest Service Expert

Kansas City, MO · On-site

$7.50/hr

At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If ...

ZMC Hotels

Guest Services Associate

Independence, MO · On-site

$13.50 - $16.50/hr

We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the ... We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you ...

St. Louis Marriott West

Guest Service Agent

Saint Louis, MO · On-site

$14 - $17.75/hr

We are seeking a Guest Service Agent to assist our guests at the Front Desk. The position duties ... While performing job duties, the associate speaks, listens, completes documents, processes requests ...

Marriott

Guest Service Agent

Saint Louis, MO · On-site

$14 - $17.75/hr

We are seeking a Guest Service Agent to assist our guests at the Front Desk. The position duties ... While performing job duties, the associate speaks, listens, completes documents, processes requests ...

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Guest Service Associate information

See Missouri salary details

$8

$14

$19

How much do guest service associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for guest service associate in Missouri is $14.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $16.25 per hour, depending on experience, location, and employer.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What skills are needed for a guest service associate?

A guest service associate needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, patience, and a friendly attitude, along with basic computer skills and the ability to handle cash transactions if required. Customer service experience and a professional appearance are also important for success in this role.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.
What are the most commonly searched types of Guest Service jobs in Missouri? The most popular types of Guest Service jobs in Missouri are:
What cities in Missouri are hiring for Guest Service Associate jobs? Cities in Missouri with the most Guest Service Associate job openings:
Infographic showing various Guest Service Associate job openings in Missouri as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $31,033 per year, or $14.9 per hour.

Guest Services Associate

ZMC Hotels

Independence, MO • On-site

$13.50 - $16.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

ZMC Hotels rating

5.9

Company rating: 5.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • Wellness resources
  • 401(k)
  • Dental insurance
Company Overview
We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.
Job Summary
Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic "customer service" smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.
These are 8 hour shifts that range from 8am-4pm and 4pm-12am.
Responsibilities:
  • Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
  • Address all guest concerns and ensure follow up is complete
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
  • Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.
Qualifications:
  • Highly organized.
  • Must possess a thorough knowledge of guest service and satisfaction.
  • Requires good communication skills, both verbal and written.
  • Most tasks are performed in a team environment with the employee acting as a team leader.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
Benefits/Perks:
  • Medical, Dental, and Vision options for full-time employees
  • Paid time off and 401(k) for full-time employees
  • All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
  • Regular opportunities for bonuses
  • $250 referral bonus for you and a referred associate
  • DailyPay: access to your already earned wages before payday
  • Opportunities for upward mobility and growth within the company

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

What ZMC Hotels employees say

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