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Guest Service Associate Jobs in Indiana (NOW HIRING)

ZMC Hotels

Guest Services Associate 3pm11pm

Fort Wayne, IN · On-site

$13.50 - $16.50/hr

We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the ... We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you ...

IGA

Ace Customer Service Associates

Evansville, IN · On-site

$12/hr

... service associate. Have a general knowledge of the following: * Paint * Electrical * Plumbing * Lighting * Power Tools * Making Keys * Replacing Screens * DIY Projects • Give "Superior Guest ...

ZMC Hotels

Guest Services Associate 7am-3pm

Fort Wayne, IN · On-site

$13 - $15/hr

Job Title Fast, Fun, and Friendly Guest Service Representative We provide the best in hospitality ... Regular opportunities for bonuses * $250 referral bonus for you and a referred associate * DailyPay ...

IGA Southeast

Ace Customer Service Associates

Evansville, IN · On-site

$13.75 - $19/hr

... associate. Have a general knowledge of the following: Paint Electrical Plumbing Lighting Power Tools Making Keys Replacing Screens DIY Projects • Give "Superior Guest Service" and hold your ...

ZMC Hotels

Guest Services Associate 3p-11p

Mishawaka, IN · On-site

$14/hr

Checking in guests during peak hours, showing that classic "customer service" smile, and always ... We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you ...

ZMC Hotels

Guest Services Associate Swing Shift

Fort Wayne, IN · On-site

$13.50 - $16.50/hr

We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the ... We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you ...

ZMC Hotels

Guest Services Associate 3pm-11pm

Fort Wayne, IN · On-site

$13 - $15/hr

We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the ... We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you ...

ZMC Hotels

Guest Services Associate 3pm-11pm

Fort Wayne, IN · On-site

$13 - $15/hr

We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the ... We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you ...

IGA

Ace Customer Service Associates

Evansville, IN

$13.75 - $19/hr

... associate. Have a general knowledge of the following: Paint Electrical Plumbing Lighting Power Tools Making Keys Replacing Screens DIY Projects • Give "Superior Guest Service" and hold your ...

IGA

Ace Customer Service Associates

Evansville, IN

$12/hr

... associate. Have a general knowledge of the following: Paint Electrical Plumbing Lighting Power Tools Making Keys Replacing Screens DIY Projects • Give "Superior Guest Service" and hold your ...

SpartanNash Company

Guest Care Associate

Elkhart, IN · On-site

$14 - $17.25/hr

Provide courteous guest service in person or by telephone; answer incoming calls to the retail ... The associate is required to stand and walk for extended periods of time and may bend, stoop, twist ...

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All JobsGuest Service Associate JobsGuest Service Associate Jobs in Indiana

Guest Service Associate information

See Indiana salary details

$8

$15

$19

How much do guest service associate jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for guest service associate in Indiana is $15.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $16.49 per hour, depending on experience, location, and employer.

What are some common challenges faced by Guest Service Associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What are the key skills and qualifications needed to thrive as a Guest Service Associate, and why are they important?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

Is a guest service associate entry level?

Yes, a guest service associate position is typically entry level and often requires minimal prior experience. It usually involves customer service skills, communication, and basic computer knowledge, making it accessible to those new to the workforce.

What is the work of a guest service associate?

A guest service associate is responsible for assisting customers or guests by providing information, resolving issues, and ensuring a positive experience. They often handle check-ins, answer questions, and address concerns, typically working in hospitality, retail, or service environments. Good communication skills and customer service experience are important for this role.

What are Guest Service Associates?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

Is a guest service associate the same as a receptionist?

A guest service associate is a customer-facing role that involves assisting guests, answering questions, and providing information, often in hospitality or retail settings. A receptionist typically handles front desk duties such as greeting visitors, managing phone calls, and administrative tasks. While both roles involve customer interaction, their specific responsibilities and work environments differ.

Can I be a receptionist with no experience?

Guest Service Associate positions often do not require prior experience, as on-the-job training is common. Employers typically look for good communication skills, a friendly attitude, and basic computer knowledge, making it possible to start without previous experience in the role.
What are the most commonly searched types of Guest Service jobs in Indiana? The most popular types of Guest Service jobs in Indiana are:
What cities in Indiana are hiring for Guest Service Associate jobs? Cities in Indiana with the most Guest Service Associate job openings:
Infographic showing various Guest Service Associate job openings in Indiana as of June 2026, with employment types broken down into 5% As Needed, 71% Full Time, 14% Part Time, and 10% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $31,482 per year, or $15.1 per hour.
Guest Services Associate 3pm11pm

Guest Services Associate 3pm11pm

ZMC Hotels

Fort Wayne, IN • On-site

$13.50 - $16.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

ZMC Hotels rating

5.9

Company rating: 5.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities:

Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.

Address all guest concerns and ensure follow up is complete

Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.

Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

Highly organized.

Must possess a thorough knowledge of guest service and satisfaction.

Requires good communication skills, both verbal and written.

Most tasks are performed in a team environment with the employee acting as a team leader.

Must possess basic computational ability.

Must possess basic computer skills.

Benefits/Perks:

Medical, Dental, and Vision options for full-time employees

Paid time off and 401(k) for full-time employees

All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels

Regular opportunities for bonuses

$250 referral bonus for you and a referred associate

DailyPay: access to your already earned wages before payday

Opportunities for upward mobility and growth within the company

Apply