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Guest Service Associate Jobs in Delaware (NOW HIRING)

Stonebridge Companies

Guest Services Agent

Frederica, DE · On-site

$15/hr

Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat ... Associate demonstrates excellent CUSTOMER SERVICE SKILLS * Responds to requests for service and ...

Stonebridge Companies

Guest Services Agent

Frederica, DE · On-site

$15/hr

Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat ... Associate demonstrates excellent CUSTOMER SERVICE SKILLS * Responds to requests for service and ...

Stonebridge Companies

Guest Services Agent

Fenwick Island, DE · On-site

$14.50 - $18.25/hr

Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat ... Associate demonstrates excellent CUSTOMER SERVICE SKILLS * Responds to requests for service and ...

Troon

Guest Services Attendant

Millsboro, DE

$15/hr

As an associate ofTroon, you'll contribute to a global leader in golf and community management. The Guest Services Attendant is responsible for delivering an exceptional golf experience through ...

New

Splash In

Guest Experience Supervisor (FT)

New Castle, DE · On-site

$18 - $22.50/hr

Support associates in meeting guest needs efficiently, maintaining a "no wait" experience. * Monitor customer flow and open registers as needed to ensure seamless service. * Uphold Dash In Brand ...

Splash In

Guest Experience Supervisor (FT)

New Castle, DE · On-site

$18 - $22.50/hr

Support associates in meeting guest needs efficiently, maintaining a "no wait" experience. * Monitor customer flow and open registers as needed to ensure seamless service. * Uphold Dash In Brand ...

GameStop Inc

Seasonal Sales Associate (Store 5885)

Dover, DE · On-site

$15 - $16.50/hr

Working under direct guidance and supervision, the Seasonal Sales Associate supports the store team on a short-term basis by consistently delivering outstanding guest service experiences in a sales ...

GameStop

Seasonal Sales Associate (Store 7808)

Middletown, DE · On-site

$14.25 - $15.50/hr

Working under direct guidance and supervision, the Seasonal Sales Associate supports the store team on a short-term basis by consistently delivering outstanding guest service experiences in a sales ...

GameStop

Seasonal Sales Associate (Store 4256)

Newark, DE · On-site

$14.75 - $16.25/hr

Working under direct guidance and supervision, the Seasonal Sales Associate supports the store team on a short-term basis by consistently delivering outstanding guest service experiences in a sales ...

GameStop

Seasonal Sales Associate (Store 5885)

Dover, DE · On-site

$15 - $16.50/hr

Working under direct guidance and supervision, the Seasonal Sales Associate supports the store team on a short-term basis by consistently delivering outstanding guest service experiences in a sales ...

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Guest Service Associate information

See Delaware salary details

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How much do guest service associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for guest service associate in Delaware is $15.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What are the most commonly searched types of Guest Service jobs in Delaware?

The most popular types of Guest Service jobs in Delaware are:

What cities in Delaware are hiring for Guest Service Associate jobs?

Cities in Delaware with the most Guest Service Associate job openings:

Infographic showing various Guest Service Associate job openings in Delaware as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,113 per year, or $15.9 per hour.

Guest Services Agent

Stonebridge Companies

Frederica, DE • On-site

$15/hr

Other

Re-posted yesterday

Job description

City, State:
Frederica, Delaware
Pay Range: $15/ hour
The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Operate the front desk according to standard operating procedures and with exceptional guest service.
  • Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
  • Check registration (folio) cards for completeness, accuracy, and legibility.
  • Maintain accurate cash sheet. Responsible for cash drawer balancing.
  • Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.
  • Know emergency procedures and how to respond.
  • Never say a guest's room number out loud.
  • Be knowledgeable of hotel promotions.
  • Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
  • Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
  • Complete daily reports, audits correspondences etc. as required by your shift.
  • Keep lobby and office area clean at all times,
  • Set wake-up calls as dictated by your shift.
  • Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
  • Take and confirm credit cards for validity and acceptability.
  • Lock and secure area if leaving the front desk, even if it is for a moment!
  • Create incident reports for guest injuries / issues when required.
  • Answer all calls within three (3) rings. All calls are to be answered in a "scripted" manner.
  • Take and record reservations with accuracy. Confirm as requested.
  • Resolve guest complaints.
  • Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
  • Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
  • Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
  • Demonstrates accuracy and thoroughness.
  • Monitors own work to ensure quality.
  • Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
  • Meets or exceeds productivity standards.
  • Produces adequate volume of work efficiently in a specific time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
  • Responds to requests for service and assistance.
  • Demonstrates the desire and ability to provide high quality service to both internal and external customers.
  • Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
  • Asks for and offers help when needed.
  • Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
  • Takes responsibility for own actions.
  • Performs work with little or no supervision; works independently.
  • Can be relied upon regarding task completion and follow up.
EDUCATION AND EXPERIENCE REQUIREMENTS:
  • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to speak English fluently.
  • Ability to interpret and perform basic computer and POS system functions.

WORK ENVIRONMENT:
The work environment normally entails the following:
• Indoor work environment
• May be exposed to and use of cleaning chemicals throughout the shift
• Minimal to moderate noise levels consistent with hotel environment
Top of Form
PHYSICAL DEMANDS:
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.
The physical activity normally entails the following attributes.
Position is expected to:
• Stand more than 2/3 of the time
• Walk less than 1/3 of the time
• Sit less than 1/3 of the time
• Lift up to 15 lbs
• Push / pull up to 10 pounds
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

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