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Guest Service Assistant Jobs in San Rafael, CA (NOW HIRING)

El Pollo Loco

Service Assistant

San Pablo, CA · On-site

$20/hr

Service Assistant Service Assistant Job Summary: A friendly face in the dining room. Maintains ... Serves the needs of the guest in the restaurant in a friendly and effective manner.

Atelier Crenn

Service Assistant

San Francisco, CA · On-site

$23 - $25/hr

Set up the guest bathroom (soap, toilet paper, towels, candles). * Set up plates for the kitchen. * Assist sommelier during service with table maintenance (clearing, marking). * Constantly keeping an ...

Crenn Dining Group

Service Assistant

San Francisco, CA · On-site

$23 - $25/hr

Set up the guest bathroom (soap, toilet paper, towels, candles). * Set up plates for the kitchen. * Assist sommelier during service with table maintenance (clearing, marking). * Constantly keeping an ...

Denny's

Service Assistant (Dishwasher)

Emeryville, CA · On-site

$17.25 - $22/hr

DENNY'S SERVICE ASSISTANT POSITION At Denny's, we love feeding people. If you have a passion for ... Possesses excellent guest service skills * Able to learn basic tasks and follow instructions

Franchisee

Service Assistant (Dishwasher)

Emeryville, CA · On-site

$17.25 - $22/hr

DENNY'S SERVICE ASSISTANT POSITION At Denny's, we love feeding people. If you have a passion for ... Possesses excellent guest service skills * Able to learn basic tasks and follow instructions

Thorntons

Guest Service Representative

Vallejo, CA · On-site

$20.25 - $20.50/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... GSRs assist in maintaining brand standards through the execution of tasks within the Store ...

Thorntons

Guest Service Representative

Richmond, CA · On-site

$20.25 - $20.50/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... GSRs assist in maintaining brand standards through the execution of tasks within the Store ...

Thorntons LLC

Guest Service Representative

Vallejo, CA · On-site

$20.25 - $20.50/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand ...

Thorntons LLC

Guest Service Representative

Richmond, CA · On-site

$20.25 - $20.50/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand ...

Marriott

Guest Service Representative

San Francisco, CA · On-site

$16 - $19.50/hr

Process all guest requests and relay messages. Print contingency lists to have a record of all ... assist individuals with disabilities; thank guests with genuine appreciation. Speak with others ...

Marriott

Guest Service Representative

San Francisco, CA · On-site

$16 - $19.50/hr

... assist individuals with disabilities; thank guests with genuine appreciation. Speak with others ... service for all of its guests, delivered flawlessly by a team of gracious hosts that combine ...

Troon Golf

Guest Service Attendant

Napa, CA · On-site

$16.90 - $19.50/hr

... Part-Time Guest Service Attendant ! We are seeking a driven individual who is eager to learn ... assist guests at bag drop and stage clubs on golf cars, welcome guests on completion of round ...

Troon

Guest Service Attendant

Napa, CA · On-site

$16.90/hr

... Part-Time Guest Service Attendant ! We are seeking a driven individual who is eager to learn ... assist guests at bag drop and stage clubs on golf cars, welcome guests on completion of round ...

Marriott

Guest Service Representative

San Francisco, CA · On-site

$16 - $19.50/hr

Process all guest requests and relay messages. Print contingency lists to have a record of all ... assist individuals with disabilities; thank guests with genuine appreciation. Speak with others ...

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All JobsGuest Service JobsGuest Service Assistant JobsGuest Service Assistant Jobs in San Rafael, CA

Guest Service Assistant information

See San Rafael, CA salary details

$13

$20

$27

How much do guest service assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for guest service assistant in San Rafael, CA is $20.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $23.03 per hour, depending on experience, location, and employer.

What is a guest service assistant?

Guest Service Assistants are customer-facing staff members who ensure that guests have a positive and comfortable experience at a business, such as a hotel, resort, or entertainment venue. Their duties typically include greeting guests, handling check-ins and check-outs, answering queries, resolving issues, and assisting with special requests. They play a key role in maintaining high standards of customer service and satisfaction. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What skills and qualifications are needed to thrive as a guest service assistant?

To thrive as a Guest Service Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals excel in guest-facing situations. These skills ensure a positive guest experience, efficient operations, and repeat business for hospitality organizations.

What are some common challenges faced by guest service assistants, and how can I prepare for them?

Guest Service Assistants often encounter challenges such as managing high guest volumes during peak hours, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To prepare, it's helpful to develop strong communication and conflict-resolution skills, practice staying calm under pressure, and become familiar with the company's policies and procedures. Proactively learning about the property or service offerings can also help you provide quick and accurate assistance to guests, enhancing their overall experience.

What is the difference between Guest Service Assistant vs Front Desk Agent?

AspectGuest Service AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, hospitality, guest assistanceReception, check-in, guest support

Both Guest Service Assistants and Front Desk Agents work in hospitality settings, providing customer service and guest support. While their roles overlap in guest interaction, Guest Service Assistants often focus on broader guest experience tasks, whereas Front Desk Agents primarily handle check-ins, check-outs, and reservations. Both positions require similar credentials and are vital in ensuring guest satisfaction in the hospitality industry.

What skills are needed for guest service assistant?

A guest service assistant needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and a friendly attitude are essential, along with the ability to handle multiple tasks and work in a team environment. Basic computer skills and knowledge of the facility or service are also beneficial.

What are the most commonly searched types of Guest Service jobs in San Rafael, CA?

The most popular types of Guest Service jobs in San Rafael, CA are:

What job categories do people searching Guest Service Assistant jobs in San Rafael, CA look for?

The top searched job categories for Guest Service Assistant jobs in San Rafael, CA are:

What cities near San Rafael, CA are hiring for Guest Service Assistant jobs?

Cities near San Rafael, CA with the most Guest Service Assistant job openings:

Guest Service Assistant jobs near you

Service Assistant

El Pollo Loco

San Pablo, CA • On-site

$20/hr

Full-time

Re-posted 4 days ago

Job description

Service Assistant

Service Assistant Job Summary:

A friendly face in the dining room. Maintains sanitation and cleanliness of the dining room, restrooms and restaurant exterior. Serves the needs of the guest in the restaurant in a friendly and effective manner.


Responsibilities/Duties:

  • Follows company food handling, guest service and safety procedures.
  • Maintains a clean exterior of the restaurant including, windows, doors, sidewalks, walls, and a litter free parking lot/Drive thru/trash enclosure
  • Maintains a clean interior of the restaurant including, windows, doors, floors, walls, ceilings/vents, drink station, and restrooms. Periodically empties the trash bins in the dining areas.
  • Assist any guests in the dining room such as providing refills, utensils, condiments and/or cleaning spills. Guest service skills needed for answering questions, correcting mistakes and offering satisfaction to the guest.
  • Cleans and sanitizes tables following guests departures.
  • Assists in the training of new Service Assistants
  • Supports and assists peers such as expeditors, cashiers, etc.
  • Performs additional duties as assigned by the supervisor.
  • Has a proactive approach and anticipates guest needs in the dining room.

Physical Requirements:

  • Must have a high level of mobility/flexibility to reach, bend, scrub, wipe and lift 25 lbs.
  • Must be able to work both indoors and outdoors
  • Empties trash bags weighing up to 40 lbs.

Qualification Standards:

  • CA food handler certificate is required.
  • Communication in English is preferred, second language is a plus.
  • No experience is required, guest service experience preferred
  • No education is required, high school diploma and equivalent is preferred.
  • Must be able to observe products and use best judgement prior to presenting products to the guests to ensure a high level of food quality is maintained.

We are a licensed El Pollo Loco Franchisee company with 29 restaurants ( and many more in the pipeline ) over 500 team members strong and more joining our vision everyday. Located in Northern California, our name says it all TWS ( Together We Succeed ).
We are in an exponential growth mode and set to have at least 35 El Pollo Loco restaurants by the end of 2030 and eventually looking to a multi-brand expansion throughout the USA.

Education:no requirementsEmployment Type: FULL_TIME

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