ZipRecruiter

Log In

1

Guest Service Assistant Jobs in Madison, WI (NOW HIRING)

Legacy Ventures

Guest Service Agent

Madison, WI

$15 - $19.25/hr

Guest Service Agents are the face of the hotel, responsible for providing exceptional service from ... Provide local area information and assist with dining, transportation, and tour arrangements

Bergstrom Automotive

Service Assistant

Middleton, WI · On-site

$17/hr

Welcome every guest with a friendly smile and assist with check-in for service appointments. * Support the Service Team: Aid service advisors and technicians in both the main shop and the express ...

Bergstrom Auto

Service Assistant

Middleton, WI · On-site

$17/hr

Welcome every guest with a friendly smile and assist with check-in for service appointments. * Support the Service Team: Aid service advisors and technicians in both the main shop and the express ...

BERGSTROM AUTO

Service Assistant

Middleton, WI · On-site

$17/hr

Welcome every guest with a friendly smile and assist with check-in for service appointments. * Support the Service Team: Aid service advisors and technicians in both the main shop and the express ...

next page

Showing results 1-20

All JobsGuest Service JobsGuest Service Assistant JobsGuest Service Assistant Jobs in Madison, WI

Guest Service Assistant information

See Madison, WI salary details

$12

$18

$25

How much do guest service assistant jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for guest service assistant in Madison, WI is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $20.82 per hour, depending on experience, location, and employer.

What is a guest service assistant?

Guest Service Assistants are customer-facing staff members who ensure that guests have a positive and comfortable experience at a business, such as a hotel, resort, or entertainment venue. Their duties typically include greeting guests, handling check-ins and check-outs, answering queries, resolving issues, and assisting with special requests. They play a key role in maintaining high standards of customer service and satisfaction. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What skills and qualifications are needed to thrive as a guest service assistant?

To thrive as a Guest Service Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals excel in guest-facing situations. These skills ensure a positive guest experience, efficient operations, and repeat business for hospitality organizations.

What are some common challenges faced by guest service assistants, and how can I prepare for them?

Guest Service Assistants often encounter challenges such as managing high guest volumes during peak hours, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To prepare, it's helpful to develop strong communication and conflict-resolution skills, practice staying calm under pressure, and become familiar with the company's policies and procedures. Proactively learning about the property or service offerings can also help you provide quick and accurate assistance to guests, enhancing their overall experience.

What is the difference between Guest Service Assistant vs Front Desk Agent?

AspectGuest Service AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, hospitality, guest assistanceReception, check-in, guest support

Both Guest Service Assistants and Front Desk Agents work in hospitality settings, providing customer service and guest support. While their roles overlap in guest interaction, Guest Service Assistants often focus on broader guest experience tasks, whereas Front Desk Agents primarily handle check-ins, check-outs, and reservations. Both positions require similar credentials and are vital in ensuring guest satisfaction in the hospitality industry.

What skills are needed for guest service assistant?

A guest service assistant needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and a friendly attitude are essential, along with the ability to handle multiple tasks and work in a team environment. Basic computer skills and knowledge of the facility or service are also beneficial.

What job categories do people searching Guest Service Assistant jobs in Madison, WI look for?

The top searched job categories for Guest Service Assistant jobs in Madison, WI are:

What cities near Madison, WI are hiring for Guest Service Assistant jobs?

Cities near Madison, WI with the most Guest Service Assistant job openings:

Guest Service Assistant jobs near you
Infographic showing various Guest Service Assistant job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 2% Temporary, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $38,102 per year, or $18.3 per hour.

Guest Service Representative - Substitute

Janesville, WI • On-site

Tricoci University of Beauty Culture
See more jobs at Tricoci University of Beauty Cultureexternal

$12.50 - $15.25/hr

Other

Re-posted 23 days ago

Job description

Substitute Guest Service Representative

Become a Substitute Guest Service Representative at Tricoci University!

About Tricoci University: At Tricoci University of Beauty Culture, we are committed to delivering exceptional beauty education and creating a nurturing environment for our students and clients. Our mission is to support students in achieving their professional goals while providing outstanding service to our guests.

Position Overview: As a Substitute Guest Service Representative, you will step in to provide essential support during busy times or staff shortages. Your role will involve delivering excellent customer service, managing guest interactions, and ensuring a seamless experience for visitors at our campus.

Key Responsibilities:

  • Welcome guests and students with warmth and professionalism.
  • Answer phone calls and handle inquiries regarding our programs and services.
  • Assist in scheduling and confirming appointments for beauty services.
  • Maintain accurate records of client interactions and services rendered.
  • Address any guest concerns or feedback promptly and effectively.
  • Collaborate with team members to ensure a positive guest experience.
  • Support administrative tasks as needed based on the operational requirements of the university.

Why Work With Us?

  • Join a well-respected institution that emphasizes beauty education and professional growth.
  • Work in a supportive environment with a commitment to teamwork and excellence.
  • Flexible scheduling that allows for work-life balance.
  • Opportunities for learning and development in the beauty industry.
  • Enjoy exclusive discounts on beauty services and products.
  • Fill in when available

Apply