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Guest Relations Manager Jobs in Silver Spring, MD

The Park at 14th

Guest Relations Manager

Washington, DC · On-site

Guest Relations Manager (Onsite - Washington, DC) The Park at 14th is a vibrant, upscale casual restaurant known for its exceptional food, craft cocktails, and lively atmosphere. We are committed to ...

The Park at 14th

Guest Relations Manager

Washington, DC · On-site

Guest Relations Manager (Onsite - Washington, DC) The Park at 14th is a vibrant, upscale casual restaurant known for its exceptional food, craft cocktails, and lively atmosphere. We are committed to ...

Marriott

Guest Relations Manager

Washington, DC · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front ...

TEAM FX

Guest Relations Teammate

Baltimore, MD · On-site

Job Type Full-time, Part-time Description The Guest Relations Teammate possesses excellent customer ... Demonstrate accuracy and consistency in all CRM software transactions. * Effectively communicate to ...

TEAM FX

Guest Relations Teammate

Baltimore, MD · On-site

Job Type Full-time, Part-time Description The Guest Relations Teammate creates a welcoming, high ... Accurately manage check-ins, scheduling, member notes, and other transactions within applicable CRM ...

TEAM FX

Guest Relations Teammate

Baltimore, MD

Description The Guest Relations Teammate possesses excellent customer service skills to develop ... Demonstrate accuracy and consistency in all CRM software transactions. * Effectively communicate to ...

TEAM FX

Guest Relations Teammate

Baltimore, MD · On-site

Job Type Full-time, Part-time Description The Guest Relations Teammate creates a welcoming, high ... Accurately manage check-ins, scheduling, member notes, and other transactions within applicable CRM ...

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Guest Relations Manager information

See Silver Spring, MD salary details

$23.8K

$56.6K

$86.3K

How much do guest relations manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for guest relations manager in Silver Spring, MD is $56,604.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,200.00 and $76,000.00 per year, depending on experience, location, and employer.

What does a guest relations manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What does a guest relations manager do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are the key skills and qualifications needed to thrive as a guest relations manager?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What are some common challenges faced by guest relations managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

More about Guest Relations Manager jobs

What are the most commonly searched types of Guest Relations jobs in Silver Spring, MD?

The most popular types of Guest Relations jobs in Silver Spring, MD are:

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For Guest Relations Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

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The top searched job categories for Guest Relations Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Guest Relations Manager jobs?

Cities near Silver Spring, MD with the most Guest Relations Manager job openings:

Guest Relations Manager jobs near you
Infographic showing various Guest Relations Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $56,604 per year, or $27.2 per hour.

Guest Relations Manager

Washington, DC • On-site

The Park at 14th
See more jobs at The Park at 14thexternal

Full-time

Re-posted 22 days ago

Job description

Guest Relations Manager (Onsite Washington, DC)

The Park at 14th is a vibrant, upscale casual restaurant known for its exceptional food, craft cocktails, and lively atmosphere. We are committed to providing our guests with an unforgettable dining experience through impeccable service and a warm, welcoming ambiance.

Job Summary:

We are seeking an exceptional individual to join our team as a Guest Relations Manager. As a Guest Relations Manager, you will be responsible for providing a premium level of service and personalized attention to our esteemed guests. You will ensure that their needs are met and that they have a memorable and enjoyable experience. This position requires excellent interpersonal skills, attention to detail, and the ability to deliver outstanding service in a high-end hospitality environment.

Responsibilities:

  • Serve as the primary point of contact for our guests, providing personalized and attentive service throughout their visit.
  • Greet guests upon arrival, ensuring a warm and friendly welcome.
  • Escort guests to their respective areas, such as seating area, private dining room, or bottle service table.
  • Anticipate guests' needs and preferences, providing personalized recommendations and assistance throughout their visit.
  • Coordinate with various departments and managers to ensure seamless guest experiences.
  • Arrange and oversee special requests, such as private events or access to exclusive amenities or services.
  • Maintain a comprehensive knowledge of the establishment's offerings, including menu items, entertainment options, and any special promotions.
  • Foster strong relationships with new and existing guests, remembering their preferences and building loyalty.
  • Create and maintain a comprehensive list of guest information, including preferences, allergies, special occasions, and any other relevant details.
  • Proactively communicate with guests before, during, and after their visits to ensure their satisfaction and address any concerns.
  • Ensure that all areas are meticulously prepared and presented, paying attention to every detail to create a luxurious and welcoming ambiance.
  • Provide exceptional customer service, promptly addressing any issues or complaints that may arise.
  • Collaborate with the team to share and implement best practices to continuously improve the guest experience.

Qualifications:

  • Excellent communication and interpersonal skills with the ability to build rapport and maintain professional relationships with guests.
  • Ability to work in a fast-paced and dynamic environment.
  • Strong organizational and multitasking abilities.
  • Impeccable appearance and demeanor.
  • Adept at handling confidential and sensitive information with discretion.
  • High level of attentiveness, responsiveness, and excellent attention to detail.
  • Strong conflict resolution and problem-solving skills.
  • Ability to work well under pressure and maintain composure in high-stress situations.
  • Ability to work evenings, weekends, and holidays is required.
  • Proficient in using reservation and guest management systems is a plus.
  • Previous experience in a high-end hospitality role is not required and also a plus!