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Guest Relations Manager Jobs in Dothan, AL (NOW HIRING)

GPS Hospitality

Restaurant Assistant Manager

Dothan, AL · On-site

Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ... management by following cash control/security procedures, maintaining inventory, managing labor ...

Mabo Investments LLC

Shift Leader

Enterprise, AL · On-site

$11 - $13.50/hr

The Shift Lead manages the restaurant in the absence of the General Manager and/or Assistant ... appearance, guest relations, suggested selling techniques, safety, etc., increasing their ...

Mabo Investments LLC

Shift Leader

Ozark, AL · On-site

$12.25 - $15.25/hr

The Shift Lead manages the restaurant in the absence of the General Manager and/or Assistant ... appearance, guest relations, suggested selling techniques, safety, etc., increasing their ...

Mabo Investments LLC

Shift Leader

Dothan, AL · On-site

$12.50 - $15.50/hr

The Shift Lead manages the restaurant in the absence of the General Manager and/or Assistant ... appearance, guest relations, suggested selling techniques, safety, etc., increasing their ...

Mabo Investments LLC

Shift Leader

Dothan, AL · On-site

$12.50 - $15.50/hr

The Shift Lead manages the restaurant in the absence of the General Manager and/or Assistant ... appearance, guest relations, suggested selling techniques, safety, etc., increasing their ...

Mabo Investments LLC

Shift Leader

Dothan, AL · On-site

$12.50 - $15.50/hr

The Shift Lead manages the restaurant in the absence of the General Manager and/or Assistant ... appearance, guest relations, suggested selling techniques, safety, etc., increasing their ...

Pizza Hut

Restaurant Assistant Manager

Dothan, AL · On-site

... guest relations, and ensuring products are consistent with company quality standards • Ensures ... management by following cash control/security procedures, maintaining inventory, managing labor ...

Mabo Investments LLC

Shift Leader

Dothan, AL · On-site

$12.50 - $15.50/hr

The Shift Lead manages the restaurant in the absence of the General Manager and/or Assistant ... appearance, guest relations, suggested selling techniques, safety, etc., increasing their ...

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Guest Relations Manager information

See Dothan, AL salary details

$20.9K

$49.8K

$75.9K

How much do guest relations manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for guest relations manager in Dothan, AL is $49,776.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,800.00 and $66,800.00 per year, depending on experience, location, and employer.

What does a guest relations manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What does a guest relations manager do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are the key skills and qualifications needed to thrive as a guest relations manager?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What are some common challenges faced by guest relations managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

More about Guest Relations Manager jobs

What job categories do people searching Guest Relations Manager jobs in Dothan, AL look for?

The top searched job categories for Guest Relations Manager jobs in Dothan, AL are:

What cities near Dothan, AL are hiring for Guest Relations Manager jobs?

Cities near Dothan, AL with the most Guest Relations Manager job openings:

Guest Relations Manager jobs near you
Infographic showing various Guest Relations Manager job openings in Dothan, AL as of June 2026, with employment types broken down into 56% Full Time, 41% Part Time, 2% Temporary, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $49,776 per year, or $23.9 per hour.

Front Office Manager

TownePlace Suites - Dothan, RAM Hotels

Dothan, AL • On-site

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Job description

Who AreWe?
RAM Hotels - a dynamic, thriving, innovative hotelmanagement company headquartered in Columbus, Georgia. Over the last few years, we have quietly andsteadfastly taken our place as a leader in the hospitality industry ofcorporate America; while serving some of the most well-known midscale hotelbrands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands whilecontinuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more thansimply switch companies to advance your career, you become part of the RAMHotels family!
POSITION: Front Office Manager
JOBSUMMARY
Are you friendly andenjoy "rolling out the red carpet" to guests? Do you enjoy creating stellar guestexperiences? Being a Guest Services Manager with us may be the job foryou! Guest Services Managers promotes apositive work environment amongst the Guest Services Team and with other teammembers. The Guest Services Manager isresponsible for responding to all guest requests, inquiries, problems and/or complaints,etc. with the ability to influence andprovide positive resolution. The GuestServices Manager will motivate, encourage, and mentor the Guest Services Teamto ensure we are providing excellent customer service to our guests in aprofessional and courteous manner. The GuestServices Manager will accommodate our guests to ensure their visit with us isnot just a "stay" but an awesome experience! Think you've got what it takes?
JOB RESPONSIBILITIES
  • Ensures Guest Services and Guest Services Front Office operate in an attentive, friendly, efficient, courteous and seamless manner that provides all guests with exceptional service prior to arriving and throughout the time that guests will spend with us; while maximizing room revenue and occupancy; establish and maintain key control system
  • Operate all aspects of the front office system, including software maintenance, report generation and analysis, and basic programming; ability to perform all jobs within the Guest Services and PBX Departments when needed; monitor proper operation of the PBX system to ensure that team members maintain standard operation procedures for its use
  • Manages and organizes large turn days to include guest check-ins and guest check-outs; maintain safety deposit boxes per established standards; assists in preparation of revenue and occupancy forecasts, manage sell out opportunities, review arrival reports, and check rooms inventory; ensures accurate cash handling at the Front Desk; maximize room revenue and occupancy by reviewing daily statuses; ability to analyze discrepancies, monitors credit reporting, and maintain the daily house statistics; ensures no-show revenue is maximized through consistent and accurate billing;
  • Ability to develop, implement, and maintain an effective Guest Relations Program utilizing persistent hospitality services, guest comment forms, and guest response program; be familiar with all brand specific programs and have knowledge of the procedures for each program and ensure the Guest Services team members are knowledgeable in understanding and implementing the programs;
  • Ensures logging and delivery of all messages, packages, and mail in a professional and timely manner; monitor "out of order" or "out of service" areas to be knowledgeable and available to assist guests if needed; knowledgeable of the Accident Prevention Program including the safety committee, education/enforcement, and communication of safety issues within departmental meetings
  • Knowledgeable and understanding of all policies and procedures - including the Equal Opportunities and Fair Treatment Policy; enforce this policy by communicating consistently with the Guest Services Department
  • Maintain a clean, welcoming lobby and front desk presence during peak hours and as needed; maintain constant communication with the Housekeeping Department and the General Manager; knowledge of night audit responsibilities and procedures; willingness to cover shifts at a moment's notice when the shift is understaffed due to various circumstances
  • Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE
  • High-school graduate or equivalent and three years of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial - strongly preferred)
  • Proficient in MS Word, Excel, PowerPoint
  • Data Entry, Database Management experience

INDUSTRY EXPERIENCE
  • Understanding of the hospitality industry (preferred)
  • Previous experience in the hospitality industry (preferred)
  • Previous experience as a Guest Services Manager
  • Bilingual communication skills (preferred)

REQUIRED SKILLS
  • Experience preparing team schedules according to business forecast and business need
  • Leadership experience with thorough follow- up
  • Must be flexible to work varied schedules
  • Excellent written and oral communication skills
  • Excellent organization skills
  • Must have the physical ability to walk, sit, and stand during scheduled shift
  • Must be able to lift up to 40 lbs.

ESSENTIAL SKILLS
  • Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
  • Engage guests in conversation and recognition of their choice with us - be consistent; resolve any guest issues immediately and to the best of your ability
  • Promote the property by demonstrating a "top-notch" attitude toward our guests which includes anticipating the guests needs - be proactive
  • Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS
RAM Hotels hiresthe best people, we work extremely hard to provide benefits that make work-lifebalance that much more enjoyable. As aleader in the hospitality industry, we promote advancement opportunities, weoffer our eligible employees comprehensive health benefit packagesfor you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels.
RAM Hotels is anEqual Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin, disability, orprotected veteran status.

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