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Guest Relations Associate Jobs in Phoenix, AZ (NOW HIRING)

Crescent

Banquet Server- On Call

Phoenix, AZ · On-site

Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should ...

Crescent Hotels

Banquet Server

Tempe, AZ · On-site

$14 - $17.50/hr

Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should ...

New

Crescent

On-Call - Banquet Server - Westin Tempe

Tempe, AZ · On-site

$14 - $17.50/hr

Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should ...

New

Crescent Hotels

Banquet Server

Phoenix, AZ · On-site

$14.75 - $18.25/hr

Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should ...

Intuit

Retail Services Associate

Scottsdale, AZ · On-site

$9/hr

Experience in a hospitality, retail service, or guest-relations environment preferred Role Requirements * Full availability for a flexible schedule of at least 20 hours per week, including afternoons ...

Intuit

Retail Services Associate

Phoenix, AZ · On-site

$9/hr

Experience in a hospitality, retail service, or guest-relations environment preferred Role Requirements * Full availability for a flexible schedule of at least 20 hours per week, including afternoons ...

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All JobsGuest Relations Associate JobsGuest Relations Associate Jobs in Phoenix, AZ

Guest Relations Associate information

See Phoenix, AZ salary details

$8

$14

$18

How much do guest relations associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for guest relations associate in Phoenix, AZ is $14.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $16.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest relations associate, and why are they important?

To thrive as a Guest Relations Associate, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and sometimes multilingual capabilities are valuable technical assets. Exceptional communication, patience, and a positive attitude help build rapport and resolve guest concerns effectively. These skills are vital for ensuring guest satisfaction, enhancing the guest experience, and fostering repeat business in hospitality environments.

What are some common challenges faced by guest relations associates, and how can they effectively address them?

Guest Relations Associates often encounter challenges such as managing difficult guest situations, handling high volumes of inquiries during peak times, and balancing multiple tasks simultaneously. To address these, it's important to develop strong communication and problem-solving skills, remain calm under pressure, and prioritize tasks effectively. Collaborating closely with team members and other departments can also help ensure quick resolutions and maintain a positive guest experience.

What is the difference between Guest Relations Associate vs Customer Service Representative?

AspectGuest Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, corporate offices
Employer & Industry UsageHospitality and tourism industryVarious industries including retail, telecom, finance
Common Search & ComparisonFocuses on guest experience in hospitalityBroader customer support roles across industries

While both roles involve assisting customers, a Guest Relations Associate primarily works in hospitality settings, focusing on guest satisfaction and experience. A Customer Service Representative typically handles inquiries across various industries, often via phone or online. The roles share similar skills but differ in industry focus and work environment.

Is guest relations a stressful job?

Guest Relations Associates often work in fast-paced environments that require strong communication and problem-solving skills, which can lead to stressful situations, especially during busy periods or when handling difficult guests. However, the level of stress varies depending on the workplace, individual resilience, and support systems in place.

What does a guest relations associate do?

A guest relations associate is responsible for providing excellent customer service to guests, addressing their needs, resolving issues, and ensuring a positive experience. They often handle check-ins, answer questions, and may use communication tools like phones or computers to assist guests efficiently.

What are the most commonly searched types of Guest Relations jobs in Phoenix, AZ?

The most popular types of Guest Relations jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Guest Relations Associate jobs?

Cities near Phoenix, AZ with the most Guest Relations Associate job openings:

Guest Relations Associate jobs near you
Infographic showing various Guest Relations Associate job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,604 per year, or $15.7 per hour.

Guest Relations Agent

Marriott Phoenix Resort Tempe at the Buttes

Tempe, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

POSITION OVERVIEW:
The Guest Relations Agent  will provide hotel support and services in accordance with Marriott’s Core Ambitions, Purpose, Brand Identity, Values, and Sprit to Serve.
 
The Guest Relations Agent together with the front desk takes responsibility for all aspects of the Guest Recognition operations. Be pro-active, creative and results driven. The Guest Relations Agent is responsible for, but not limited to, the overall guest experience from arrival to departure.
 
RESPONSIBILITIES:
  • Maintain clear communication between all departments within the hotel to ensure consistency, transparency, and unity.
  • Assist and maintain all guest requests, comments, and concerns in a courteous and efficient manner.
  • Conduct all day-to-day operations duties as directed.
  • Work at the front desk, compelte assigned duties, arrivals and departures
  • Ability to step in and assist fellow associates as directed or necessary to ensure a smooth operation.
  • Attend all daily, monthly, and yearly trainings and meetings as directed.
  • Uphold and enforce all hotel policies and procedures as stated in handbook.
  • Ability to support and collaborate with all departments within the hotel to ensure unity and high standards.
  • Genuinely creating the Marriott Experience through coordination with various departments in personalizing guests' visit. Pre-arrival preparation.
  • Responsible for maintaining the highest quality database relating to guest history and implementing guest recognition programs in line with Marriott guidelines. 
  • Profile building and management.
  • Responsible for ensuring a very clear and open, positive communication between Front Office and Housekeeping department.
  • Develops new ideas for amenity program and gifting program.
  • Responsible for a seamless execution of amenity delivery, welcome experience, pampering guests throughout their stay, and providing guests with a warm farewell.
  • Meets and greets guests.
  • Must have excellent communication skills, verbal and written. Answering to Guest Satisfaction correspondence.
  • Analyzes guest preferences and prepares reports for improvement on Guest Satisfaction through reviewing guest opportunity/GSS reports. 
  • Communicate and follow up with each department to ensure they are in good standing and always performing to the highest of quality of standards.
  • Responsible for achieving and maintaining high guest retention ratio.
  • Monitor correct handling of all guests' requests.
  • Assist with the Front of House operation as needed.

Benefits:
  • 401(k).
  • Dental insurance.
  • Employee discount with Marriott brands.
  • Health insurance.
  • Paid time off.
  • Vision insurance.

E.O.E.