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Guest Relations Associate Jobs in New Rochelle, NY

Rapport

GUEST RELATIONS OFFICER (part-time)

New York, NY · On-site

$25 - $27/hr

Ensure that First Class Guest/Client service levels are maintained during peak & off-peak periods ... Associates must portray an extremely positive and professional image; creating a five-star ...

Japan Society, Inc

Gallery Associate

Manhattan, NY · On-site

$60K - $65K/yr

Overview Japan Society seeks a bilingual Gallery Associate to support the operational and ... Guest Relations & Event Logistics: Coordinate comprehensive travel itineraries for gallery guests ...

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All JobsGuest Relations Associate JobsGuest Relations Associate Jobs in New Rochelle, NY

Guest Relations Associate information

See New Rochelle, NY salary details

$9

$16

$21

How much do guest relations associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for guest relations associate in New Rochelle, NY is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.32 per hour, depending on experience, location, and employer.

Is guest relations a stressful job?

Guest Relations Associates often work in fast-paced environments that require strong communication and problem-solving skills. The job can be stressful during busy periods or when handling difficult guests, but effective training and experience can help manage these pressures.

What are some common challenges faced by guest relations associates, and how can they effectively address them?

Guest Relations Associates often encounter challenges such as managing difficult guest situations, handling high volumes of inquiries during peak times, and balancing multiple tasks simultaneously. To address these, it's important to develop strong communication and problem-solving skills, remain calm under pressure, and prioritize tasks effectively. Collaborating closely with team members and other departments can also help ensure quick resolutions and maintain a positive guest experience.

What are the key skills and qualifications needed to thrive as a guest relations associate, and why are they important?

To thrive as a Guest Relations Associate, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and sometimes multilingual capabilities are valuable technical assets. Exceptional communication, patience, and a positive attitude help build rapport and resolve guest concerns effectively. These skills are vital for ensuring guest satisfaction, enhancing the guest experience, and fostering repeat business in hospitality environments.

What is the difference between Guest Relations Associate vs Customer Service Representative?

AspectGuest Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, corporate offices
Employer & Industry UsageHospitality and tourism industryVarious industries including retail, telecom, finance
Common Search & ComparisonFocuses on guest experience in hospitalityBroader customer support roles across industries

While both roles involve assisting customers, a Guest Relations Associate primarily works in hospitality settings, focusing on guest satisfaction and experience. A Customer Service Representative typically handles inquiries across various industries, often via phone or online. The roles share similar skills but differ in industry focus and work environment.

What does a guest relations associate do?

A guest relations associate is responsible for providing excellent customer service to guests, addressing their needs, resolving issues, and ensuring a positive experience. They often handle check-ins, answer questions, and may use communication tools like phone or computer systems to assist guests efficiently.
What are the most commonly searched types of Guest Relations jobs in New Rochelle, NY? The most popular types of Guest Relations jobs in New Rochelle, NY are:
What cities near New Rochelle, NY are hiring for Guest Relations Associate jobs? Cities near New Rochelle, NY with the most Guest Relations Associate job openings:
Guest Relations Associate jobs near you
Infographic showing various Guest Relations Associate job openings in New Rochelle, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $34,800 per year, or $16.7 per hour.

GUEST RELATIONS OFFICER (part-time)

Compass Group

Manhattan, NY • On-site

$25 - $27/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,088 frontline employees who took The Breakroom Quiz

344th of 488 rated business services

Job description

Salary: $25 - $27 / hour

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members.  Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.

Key Responsibilities:
  • Welcome clients and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging
  • Provide a prompt and courteous welcome to all guests upon their arrival
  • Acting as way-finders and hospitality services resource for all guests
  • Assist with lobby flow including employee and visitor cues to elevators
  • Building and maintaining a relationship with employees and repeat guests, enhancing their over-all experience; use surnames when obtained
  • Be actively engaged with guests, employees & clients; identifying and anticipating their needs, aiming to exceed expectations at every opportunity
  • Escort guests to their destination as required
  • Handle all in person, phone and email communications with professionalism, ensuring that information is gathered accurately
  • Ensure that First Class Guest/Client service levels are maintained during peak & off-peak periods of the day
  • Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.Operate the Evening Meal Program Operation from 6pm - pm
  • Retrieve food deliveries from personnel
  • Organize food deliveries by alphabetical order to ensure ease in employees retrieving their food delivery
  • Responsible for all general Lobby & Evening Meal Program duties as required
  Preferred Qualifications:
  • Must have the ability to stand for at least 5 hours or more as required and willing to stand outside in varying outdoor weather conditions.
  • Associates must portray an extremely positive and professional image; creating a five-star impression on a daily basis is a must
  • Strong organizational and technical skills with ability to prioritize and multi-task in a fast-paced environment
  • Excellent listening and oral communication skills.
  • Basic computer skills and knowledge of office technology / equipment.
  • Punctual, dependable and dedicated to achieving operational excellence
  • Discreet, ethical and committed to maintaining a high degree of confidentiality.
  • 1-2 years experience in a client service / front of the house position within a hospitality or corporate environment.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

  • Medical 
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1557330

Rapport a specialized division of FLIK Hospitality Group

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