ZipRecruiter

Log In

1

Guest Operations Manager Jobs in Arizona (NOW HIRING)

Ulta Beauty, Inc.

Operations Manager

Glendale, AZ · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Execute the Guest Engagement Leader program flawlessly through business ownership, associate ...

Ulta Beauty, Inc.

Operations Manager

Glendale, AZ · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Execute the Guest Engagement Leader program flawlessly through business ownership, associate ...

Ulta Beauty, Inc.

Operations Manager

Gilbert, AZ · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Execute the Guest Engagement Leader program flawlessly through business ownership, associate ...

Ulta Beauty, Inc.

Operations Manager

Phoenix, AZ · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Execute the Guest Engagement Leader program flawlessly through business ownership, associate ...

New

Ulta Beauty, Inc.

Operations Manager

Gilbert, AZ · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Execute the Guest Engagement Leader program flawlessly through business ownership, associate ...

Marriott

Rooms Operations Manager

Chandler, AZ · On-site

Strives to continually improve guest and employee satisfaction and maximize the financial ... Managing Property Rooms Operations Function(s) Assists in managing the execution of all operations ...

Marriott

Rooms Operations Manager

Marana, AZ

Strives to continually improve guest and employee satisfaction and maximize the financial ... Managing Property Rooms Operations Function(s) Assists in managing the execution of all operations ...

Casino Del Sol

Restaurant Operations Manager

Tucson, AZ · On-site

$45K - $55K/yr

Ensures superior guest service and satisfaction by the management of operations and staff in the restaurants including the execution of all Gaming Enterprise Division (GED) and departmental policies ...

next page

Showing results 1-20

All JobsGuest Operations JobsGuest Operations Manager JobsGuest Operations Manager Jobs in Arizona

Guest Operations Manager information

What is the highest paying job in hotel management?

The highest paying roles in hotel management typically include general managers of luxury or large-scale hotels, executive directors, and regional or corporate executives, with salaries often exceeding six figures. These positions require extensive experience, leadership skills, and often advanced certifications or degrees in hospitality management or business.

What is the highest salary for an operations manager?

The highest salaries for operations managers can exceed $150,000 annually, especially in large corporations or specialized industries. Factors such as experience, location, industry, and company size influence compensation, with senior roles or those requiring advanced certifications often earning the most.

What does a guest manager do?

A Guest Operations Manager oversees guest services and ensures a positive experience for visitors. They handle guest inquiries, coordinate staff, resolve issues, and maintain service standards, often using management software and customer service skills. The role requires strong communication, problem-solving, and organizational abilities.

What is the highest paying job in hospitality management?

In hospitality management, executive roles such as General Manager, Regional Director, or Vice President typically have the highest salaries, often exceeding six figures annually. These positions require extensive experience, leadership skills, and often advanced certifications or degrees in hospitality or business management.
What cities in Arizona are hiring for Guest Operations Manager jobs? Cities in Arizona with the most Guest Operations Manager job openings:
Guest Operations Manager jobs near you
Operations Manager

Operations Manager

Marriott Hotels Resorts

Phoenix, AZ • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,180 frontline employees who took The Breakroom Quiz

52nd of 108 rated hotels

Job description

Description

JOB SUMMARY

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM & RD.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

What Marriott International employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply