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Guest Manager Jobs in Michigan (NOW HIRING)

My Place Hotels

Guest Services Representative

Wixom, MI · On-site

$16 - $16.50/hr

Record messages accurately and manage guest wake-up requests Cash Handling & Records * Process credit card authorizations and cash transactions * Maintain accurate shift paperwork including call logs ...

Community Action House

Guest Services Associate

Holland, MI · On-site

$13.75 - $16.75/hr

Manage the Guest Services area, including the front desk, Opportunity Hub, coffee station, and reception spaces to ensure they remain organized, clean, and welcoming. * Balance the cash drawer and ...

My Place Hotel

Guest Services Representative

Wixom, MI · On-site

$16 - $16.50/hr

Record messages accurately and manage guest wake-up requests Cash Handling & Records * Process credit card authorizations and cash transactions * Maintain accurate shift paperwork including call logs ...

BRISA BAR

Guest Service Ambassador

Detroit, MI

$18 - $20/hr

Work closely with management to address issues and communicate any concerns.* Support and uphold ... Provide excellent guest interaction by being approachable, respectful, and solution oriented.

ZUZU DETROIT

Guest Service Ambassador

Detroit, MI

$18 - $20/hr

Work closely with management to address issues and communicate any concerns.* Support and uphold ... Provide excellent guest interaction by being approachable, respectful, and solution oriented.

Stand Out for Good, Inc

Guest Lead

Ann Arbor, MI · On-site

$15.75 - $20.25/hr

Position Overview Reporting to Store Leadership, the Guest Lead plays an important role in ... Completes opening/closing procedures as directed by management * Adheres to loss prevention ...

Populus Hotel

Guest Services Ambassador

Detroit, MI · On-site

$13.50 - $17/hr

GUEST SERVICES AMBASSADOR Reports to Director of Rooms and Guest Service Managers; position is non-exempt WHO WE ARE Hotels done differently. It's not just a slogan or catchphrase, it is who we are ...

APARIUM HOTEL GROUP

Guest Services Ambassador

Detroit, MI · On-site

$14.50 - $18.25/hr

GUEST SERVICES AMBASSADOR Reports to Director of Rooms and Guest Service Managers; position is non-exempt WHO WE ARE Hotels done differently. It's not just a slogan or catchphrase, it is who we are ...

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Guest Manager information

What does a guest manager do?

A Guest Manager is responsible for overseeing the guest experience at hotels, resorts, or other hospitality venues. Their main duties include greeting guests, handling check-ins and check-outs, addressing guest concerns, and ensuring that all visitors have a pleasant stay. They often coordinate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues promptly. Guest Managers also handle special requests, manage reservations, and may train staff to maintain high service standards.

What are the key skills and qualifications needed to thrive as a guest manager, and why are they important?

To thrive as a Guest Manager, you need expertise in hospitality management, guest relations, and problem-solving, typically supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), reservation software, and customer feedback platforms is commonly required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure distinguish top performers in this role. These skills ensure exceptional guest experiences, efficient operations, and repeat business in a competitive hospitality industry.

What are some common challenges faced by guest managers and how can they be effectively managed?

Guest Managers often encounter challenges such as handling last-minute changes in guest requirements, managing overbookings, and resolving guest complaints efficiently. To manage these issues, strong communication skills, adaptability, and a proactive approach to problem-solving are essential. Building good relationships with other departments, like housekeeping and maintenance, also helps in delivering seamless guest experiences. Regular training and utilizing guest management software can further streamline operations and improve guest satisfaction.

What is the difference between Guest Manager vs Front Desk Agent?

AspectGuest ManagerFront Desk Agent
CredentialsCustomer service experience, hospitality trainingCustomer service skills, basic hospitality knowledge
Work EnvironmentOversees guest services, manages staff, handles guest issuesAssists guests at check-in/out, answers inquiries
Industry UsageHotels, resorts, hospitality establishmentsHotels, motels, inns
Search/Comparison IntentManagement, guest experience, leadershipCustomer service, front desk duties

The Guest Manager role involves overseeing guest services, managing staff, and resolving complex guest issues, requiring more experience and leadership skills. In contrast, a Front Desk Agent primarily handles guest check-ins, check-outs, and inquiries. While both roles focus on guest satisfaction within the hospitality industry, the Guest Manager has broader responsibilities and a higher level of oversight.

What are the most commonly searched types of Guest jobs in Michigan?

The most popular types of Guest jobs in Michigan are:

What cities in Michigan are hiring for Guest Manager jobs?

Cities in Michigan with the most Guest Manager job openings:

Guest Manager jobs near you
Infographic showing various Guest Manager job openings in Michigan as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Guest Services Representative

My Place Hotels

Wixom, MI • On-site

$16 - $16.50/hr

Other

Re-posted 2 days ago

My Place Hotels rating

5.5

Company rating: 5.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Guest Service Representative
My Place Hotel - Wixom, Michigan
Currently looking to fill Saturday from 4pm to midnight and Sundays 8am to 4pm
Position Summary
My Place Hotel in Wixom is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property. Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift.
What You'll Do
Front Desk & Guest Experience
  • Serve as the first point of contact for guests during arrival, stay, and departure
  • Complete reservations, check-ins, and check-outs using hotel systems
  • Post and verify charges including room rates, taxes, My Store purchases, and pet fees
  • Explain hotel amenities, rewards program participation, and local dining, shopping, and attractions
  • Address guest concerns professionally and escalate issues when appropriate
  • Complete Laundry and cleaning tasks
Operational & Cleaning Assistance
  • Complete laundry, stocking supplies, and sanitizing common areas
  • Maintain the coffee bar and lobby
  • Clear snow and ice from entrances and sidewalks as needed
  • Deliver guest items such as towels, cribs, and toiletries
  • Issue and track keys and key cards for housekeeping and maintenance
  • Support housekeeping with guest room cleaning during high occupancy or staffing shortages
Communication & Phone Support
  • Answer and route incoming calls using proper phone etiquette
  • Record messages accurately and manage guest wake-up requests
Cash Handling & Records
  • Process credit card authorizations and cash transactions
  • Maintain accurate shift paperwork including call logs, cash logs, and Night Audit documentation
  • Keep the Front Desk Log current and report operational or maintenance concerns to the General Manager
Safety, Security & Property Support
  • Follow all safety and security procedures
  • Conduct routine walkthroughs of floors, stairwells, entrances, and exterior areas
  • Monitor doors and lighting to ensure a secure environment
Qualifications
Basic computer proficiency (Microsoft Office)
Strong customer service and communication skills
Ability to multitask, stay organized, and work independently
Reliable attendance and professional conduct
Comfortable handling cash and maintaining accurate records
Pay & Benefits
  • Monthly bonus potential
  • Bi-weekly direct deposit
  • Flexible scheduling
  • Cross-training and advancement opportunities
  • $16.00 to $16.50 per hour

Join a team where your work directly impacts guest satisfaction and daily hotel success. If you're dependable, service-driven, and looking for growth in hospitality, we encourage you to apply today.

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