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Guest Manager Jobs in Michigan (NOW HIRING)

Odawa Casino

Guest Services Manager

Mackinaw City, MI · On-site

Guest Services Manager Reports To:Director of Marketing Job Code:GSMGR Department:Marketing Status:Exempt Creation Date:01/26/2015 Revision Date:07/29/2026 Job Summary: The Guest Services Manager is ...

Odawa Casino

Guest Services Manager

Petoskey, MI · On-site

Guest Services Manager Reports To:Director of Marketing Job Code:GSMGR Department:Marketing Status:Exempt Creation Date:01/26/2015 Revision Date:07/29/2026 Job Summary: The Guest Services Manager is ...

Odawa Casino Resort

Guest Services Manager

Petoskey, MI · On-site

Guest Services Manager Reports To:Director of Marketing Job Code:GSMGR Department:Marketing Status:Exempt Creation Date:01/26/2015 Revision Date:07/29/2026 Job Summary: The Guest Services Manager is ...

SpringHill Camps

Guest Services Manager

Evart, MI · On-site

What You'll Do As a Guest Services Manager you are an important member of the Program and Guest Experience Team. Guest Services is primarily responsible for building relationships and providing ...

Midwest Shooting Center

Guest Services Manager

Lansing, MI · On-site

$60K - $75K/yr

Guest Services Manager Midwest Shooting Center Full-time | $60,000-$75,000 per year (base + performance incentives) About Us Midwest Shooting Center is redefining the modern shooting range experience.

Midwest Shooting Center

Guest Services Manager

Lansing, MI · On-site

$60K - $75K/yr

Guest Services Manager Midwest Shooting Center Full-time | $60,000-$75,000 per year (base + performance incentives) About Us Midwest Shooting Center is redefining the modern shooting range experience.

Pizza Ranch

Guest Service Manager

Muskegon, MI · On-site

As a Guest Services Manager, you will be challenged to exceed the expectations of our guests by delivering on the Pizza Ranch Product standards. You will also be expected to assist the Assistant ...

Rpillusionscorp

Guest Services Manager

Detroit, MI

Candidate Profile and Focus The Guest Services Manager is a key member of the Museum of Illusions operations team who supports daily museum activities with an elevated level of responsibility. While ...

Schulte

Assistant Guest Service Manager

Ann Arbor, MI · On-site

Schulte Hospitality Group is seeking a dynamic, service-oriented Assistant Front Office Manager to ... Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

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Guest Manager information

What are the key skills and qualifications needed to thrive as a guest manager, and why are they important?

To thrive as a Guest Manager, you need expertise in hospitality management, guest relations, and problem-solving, typically supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), reservation software, and customer feedback platforms is commonly required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure distinguish top performers in this role. These skills ensure exceptional guest experiences, efficient operations, and repeat business in a competitive hospitality industry.

What is the difference between Guest Manager vs Front Desk Agent?

AspectGuest ManagerFront Desk Agent
CredentialsCustomer service experience, hospitality trainingCustomer service skills, basic hospitality knowledge
Work EnvironmentOversees guest services, manages staff, handles guest issuesAssists guests at check-in/out, answers inquiries
Industry UsageHotels, resorts, hospitality establishmentsHotels, motels, inns
Search/Comparison IntentManagement, guest experience, leadershipCustomer service, front desk duties

The Guest Manager role involves overseeing guest services, managing staff, and resolving complex guest issues, requiring more experience and leadership skills. In contrast, a Front Desk Agent primarily handles guest check-ins, check-outs, and inquiries. While both roles focus on guest satisfaction within the hospitality industry, the Guest Manager has broader responsibilities and a higher level of oversight.

What are some common challenges faced by guest managers and how can they be effectively managed?

Guest Managers often encounter challenges such as handling last-minute changes in guest requirements, managing overbookings, and resolving guest complaints efficiently. To manage these issues, strong communication skills, adaptability, and a proactive approach to problem-solving are essential. Building good relationships with other departments, like housekeeping and maintenance, also helps in delivering seamless guest experiences. Regular training and utilizing guest management software can further streamline operations and improve guest satisfaction.

What does a guest manager do?

A Guest Manager is responsible for overseeing the guest experience at hotels, resorts, or other hospitality venues. Their main duties include greeting guests, handling check-ins and check-outs, addressing guest concerns, and ensuring that all visitors have a pleasant stay. They often coordinate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues promptly. Guest Managers also handle special requests, manage reservations, and may train staff to maintain high service standards.
What are the most commonly searched types of Guest jobs in Michigan? The most popular types of Guest jobs in Michigan are:
What cities in Michigan are hiring for Guest Manager jobs? Cities in Michigan with the most Guest Manager job openings:
Guest Manager jobs near you
Infographic showing various Guest Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Guest Services & Reservations

Bavarian Inn

Frankenmuth, MI • On-site

$15/hr

Other

Posted 28 days ago

Job description

Be the Voice of Bavarian Inn

Every memorable Bavarian Inn experience begins with a conversation.

As a member of our Guest Services & Reservations team, you'll be the first voice many of our guests hear and the first impression they'll have of Bavarian Inn. Whether you're helping a family plan a birthday celebration, anniversary dinner, holiday gathering, or simply a night out, you'll play an important role in creating enjoyable experiences before our guests even arrive.

Using our computer-based reservation and guest management systems, you'll coordinate reservations, personally connect with guests before their visit, answer questions, recommend thoughtful enhancements that make celebrations even more memorable, and ensure every interaction reflects the genuine warmth and hospitality that has made Bavarian Inn a family tradition for generations.

Pay & Schedule
  • Part Time: 16-35 hours per week
  • Shift Examples: 8am-4pm; 10am-6pm; 12pm-7pm/9pm
  • Wage: $15.00 per hour

(Current Hiring Need: Monday, Saturday, Sunday, and holiday availability)

We also offer time and a half on holidays, up to $10,000 in tuition reimbursement, up to $1,000 in referral incentives when friends you refer are hired, flexible scheduling, free meals during scheduled shifts, and many other great team member perks!

What You'll Do
  • Welcome guests with friendly, genuine Bavarian hospitality through both inbound and outbound phone conversations.
  • Manage reservations and guest information using our computer-based reservation and guest management systems.
  • Contact guests to confirm reservations, answer questions, and help personalize their upcoming visit.
  • Learn about guests' special occasions and recommend celebration enhancements such as cakes, balloon bouquets, and special event packages.
  • Provide helpful information about our restaurant, menus, events, and amenities.
  • Respond to guest questions and concerns with professionalism, empathy, and a commitment to creating positive experiences.
  • Complete administrative and clerical tasks with exceptional accuracy and attention to detail.
What You'll Bring

We're looking for someone who demonstrates:

  • A warm, friendly, and professional communication style.
  • Excellent customer service and interpersonal skills.
  • Confidence using computers and the ability to quickly learn reservation and guest management software.
  • Strong organizational skills with exceptional attention to detail.
  • The ability to multitask while maintaining accuracy in a fast-paced environment.
  • A positive attitude, sound judgment, and a genuine desire to create enjoyable experiences for every guest.
About Bavarian Inn Restaurant

For generations, Bavarian Inn has welcomed millions of guests with our famous family-style chicken dinners and warm Bavarian hospitality. Since 1950, our company has grown into one of the area's premier family-owned businesses, offering dining, retail, and lodging. What's our secret? Great team members.

When you become a team member at Bavarian Inn Restaurant, you've joined the family. Family-owned and operated, our leadership team continues to uphold the values and work ethic established by founders William and Dorothy Zehnder. Together, we create enjoyable experiences that guests remember for years to come.

Hello to Hired – Apply Today!

If you're interested in this position or other opportunities at Bavarian Inn Restaurant, apply online or visit our Team Services office in person. Office hours are Monday-Saturday, 9am-5pm, with on-the-spot interviews whenever possible.

Location:

BAVARIAN INN RESTAURANT

713 S. Main Street

Frankenmuth, MI 48734

(Please enter using the marked "Team Member Entrance" staircase at the rear of the building.)

Questions? Call 989-652-7215 to learn more or schedule an interview.

Apply