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Guest Experience Associate Jobs in Madison, WI (NOW HIRING)

TOCA Football

Guest Experience Associate

Madison, WI · On-site

$14.75 - $18.25/hr

Guest Experience Associate Location: Madison, WI Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

TOCA Football

Guest Experience Associate

Madison, WI

$15/hr

Guest Experience Associate Location: Madison, WI Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA -- the ...

TOCA Football

Guest Experience Associate

Madison, WI · On-site

$14.75 - $18.25/hr

Guest Experience Associate Location: Madison, WI Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

SpartanNash

Guest Care Associate

Madison, WI · On-site

$14.75 - $18.25/hr

Follow Guest Experience Guidelines * May be assigned tasks in other departments based on customer ... The associate is required to stand and walk for extended periods of time and may bend, stoop, twist ...

SpartanNash Company

Guest Care Associate

Madison, WI · On-site

$14.75 - $18.25/hr

Follow Guest Experience Guidelines * May be assigned tasks in other departments based on customer ... The associate is required to stand and walk for extended periods of time and may bend, stoop, twist ...

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Guest Experience Associate information

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How much do guest experience associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for guest experience associate in Madison, WI is $16.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $17.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest experience associate, and why are they important?

To thrive as a Guest Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office applications is commonly required. Exceptional communication, problem-solving abilities, and a friendly, approachable demeanor help create positive guest interactions and resolve issues efficiently. These skills ensure guests have memorable experiences, fostering customer satisfaction and loyalty crucial for business success.

What are the typical daily responsibilities of a guest experience associate, and how do they interact with other team members?

As a Guest Experience Associate, your daily responsibilities often include greeting guests, addressing their inquiries, resolving issues, and ensuring a welcoming environment. You’ll work closely with front desk staff, management, and housekeeping to coordinate guest requests and maintain high service standards. Collaboration and clear communication with team members are key to efficiently handling guest needs and delivering a seamless experience. This role requires adaptability, as you may need to manage multiple tasks simultaneously and respond to unexpected situations.

Is guest experience associate a stressful job?

A guest experience associate role can be stressful at times due to handling customer complaints, managing multiple tasks, and maintaining a positive attitude in a fast-paced environment. However, stress levels vary depending on the workplace, workload, and individual skills in communication and problem-solving.

What is a guest experience associate?

A Guest Experience Associate is a customer service professional who ensures that guests have a positive and memorable experience at a venue, such as a hotel, museum, amusement park, or retail store. Their responsibilities typically include greeting guests, addressing questions or concerns, assisting with check-ins or tickets, and providing information about services or events. They play a key role in creating a welcoming atmosphere and resolving any issues that may arise during a guest's visit. Excellent communication and problem-solving skills are essential for this role.

What is the difference between Guest Experience Associate vs Front Desk Agent?

AspectGuest Experience AssociateFront Desk Agent
Primary RoleEnhances guest satisfaction through personalized service and engagementHandles check-in/check-out, reservations, and guest inquiries
Required SkillsCustomer service, communication, problem-solvingCustomer service, administrative skills, attention to detail
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
CertificationsCustomer service experience often preferred; no specific certifications requiredLikewise, customer service experience; certifications are uncommon

While both roles focus on guest interaction, the Guest Experience Associate emphasizes creating memorable experiences and personalized service, whereas the Front Desk Agent primarily manages reservations and check-in/out processes. Both positions require strong customer service skills and are common in hospitality settings, but their daily responsibilities differ slightly.

What are the most commonly searched types of Guest Experience jobs in Madison, WI? The most popular types of Guest Experience jobs in Madison, WI are:
What are popular job titles related to Guest Experience Associate jobs in Madison, WI? For Guest Experience Associate jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Guest Experience Associate jobs in Madison, WI look for? The top searched job categories for Guest Experience Associate jobs in Madison, WI are:
What cities near Madison, WI are hiring for Guest Experience Associate jobs? Cities near Madison, WI with the most Guest Experience Associate job openings:
Guest Experience Associate jobs near you
Infographic showing various Guest Experience Associate job openings in Madison, WI as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,337 per year, or $16 per hour.

Guest Experience Associate

TOCA Football

Madison, WI • On-site

$14.75 - $18.25/hr

Other

Posted 26 days ago

Job description

About TOCA Soccer:
At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the "third home" for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
What makes a TOCA Teammate? We value an individual that seeks to...
Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences
Why You'll love being apart of the TOCA Team:
You'll have full access to our TOCA Treats, which includes (but is not limited to!):
  • Competitive Pay & On Demand Pay
  • Part Time, Flexible Scheduling
  • Career Growth & Development
  • Employee Assistance Program
  • Active & Fit Membership
  • Benefits Hub Discount Marketplace
  • So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew!
Job Highlights:
Job Title: Guest Experience Associate
Location: Madison, WI
Report To: General Manager
Hours Required: Candidates must be able to work evenings and weekends
Position Overview:
You're the face of TOCA - the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you're all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.
What You'll Be Doing:
Guest Experience Hero (60%)
  • Greet like a champ, answer like a pro, and make every guest feel like an MVP
  • Handle questions, feedback, and concerns with good vibes and care
  • Jump in to fix issues quickly or tag in a teammate
  • Work together to keep things flowing and guests happy
  • Work in concessions (as needed)
Operations Guru (30%)
  • Keep the space clean, stocked, and ready for action
  • Help with scheduling, check-ins, sign-ups, and events
  • Own the front desk like it's your stage
Admin But Make It Snappy (5%)
  • Waivers, payments, reports = no big deal for you
Training + Growth (5%)
  • Learn the TOCA way and level up your game
  • Gain development to keep your career going with TOCA
TOCA Culture (100%!):
  • Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
  • Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.
You'll Crush This Role If You:
  • Love people and good vibes
  • Have top-tier communication skills
  • Can stay cool under pressure
  • Know your way around Google Suite & scheduling tools (on-site training)
  • Are down for evening/weekend shifts (that's our peak time!)
  • Can lift 30+ lbs and move with energy

#twentry

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