Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ... We actively foster an environment where the unique backgrounds of our associates are valued and ...
New
Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ... We actively foster an environment where the unique backgrounds of our associates are valued and ...
New
Night Guest Experience Agent
Montreal, QC · On-site
Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ... We actively foster an environment where the unique backgrounds of our associates are valued and ...
Night Guest Experience Agent
Montreal, QC · On-site
Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ... We actively foster an environment where the unique backgrounds of our associates are valued and ...
$15/hr
Knowledge, Skills & Experience This position is well suited for someone with a friendly and ... Guest Services Associate shall complete their assigned duties to the best of their abilities ...
$15/hr
Knowledge, Skills & Experience This position is well suited for someone with a friendly and ... Guest Services Associate shall complete their assigned duties to the best of their abilities ...
$12 - $14/hr
A little customer service experience goes a long way - but if you're bursting with enthusiasm, we want to hear from you! * Attention to detail is your middle name, and you take pride in everything ...
$12 - $14/hr
A little customer service experience goes a long way - but if you're bursting with enthusiasm, we want to hear from you! * Attention to detail is your middle name, and you take pride in everything ...
... guest experience. You hold down the daily operations of the store as needed. You train, motivate and celebrate associates and you have a passion for driving killer sales results. Most importantly ...
... guest experience. You hold down the daily operations of the store as needed. You train, motivate and celebrate associates and you have a passion for driving killer sales results. Most importantly ...
... guest experience. You hold down the daily operations of the store as needed. You train, motivate and celebrate associates and you have a passion for driving killer sales results. Most importantly ...
... guest experience. You hold down the daily operations of the store as needed. You train, motivate and celebrate associates and you have a passion for driving killer sales results. Most importantly ...
Une experience anterieure dans le domaine du tourisme d'accueil est consideree comme un atout ... GUEST SERVICES ASSOCIATE Microtel Dorval, QC The Guest Services Associate will work diligently to ...
Une experience anterieure dans le domaine du tourisme d'accueil est consideree comme un atout ... GUEST SERVICES ASSOCIATE Microtel Dorval, QC The Guest Services Associate will work diligently to ...
Une experience anterieure dans le domaine du tourisme d'accueil est consideree comme un atout ... GUEST SERVICES ASSOCIATE Microtel Val-d'Or, QC The Guest Services Associate will work diligently to ...
New
Une experience anterieure dans le domaine du tourisme d'accueil est consideree comme un atout ... GUEST SERVICES ASSOCIATE Microtel Val-d'Or, QC The Guest Services Associate will work diligently to ...
New
... guest experience. You're entrepreneurial-minded and you create, manage and own your store ... OUR ASSOCIATES LOVE AEO BECAUSE: * They work with REAL people - there's nothing like your ...
... guest experience. You're entrepreneurial-minded and you create, manage and own your store ... OUR ASSOCIATES LOVE AEO BECAUSE: * They work with REAL people - there's nothing like your ...
... guest experience. You're entrepreneurial-minded and you create, manage and own your store ... OUR ASSOCIATES LOVE AEO BECAUSE: * They work with REAL people - there's nothing like your ...
... guest experience. You're entrepreneurial-minded and you create, manage and own your store ... OUR ASSOCIATES LOVE AEO BECAUSE: * They work with REAL people - there's nothing like your ...
... guest experience. You're entrepreneurial-minded and you create, manage and own your store ... OUR ASSOCIATES LOVE AEO BECAUSE: * They work with REAL people - there's nothing like your ...
... guest experience. You're entrepreneurial-minded and you create, manage and own your store ... OUR ASSOCIATES LOVE AEO BECAUSE: * They work with REAL people - there's nothing like your ...
... guest experience. You're entrepreneurial-minded and you create, manage and own your store ... OUR ASSOCIATES LOVE AEO BECAUSE: * They work with REAL people - there's nothing like your ...
... guest experience. You're entrepreneurial-minded and you create, manage and own your store ... OUR ASSOCIATES LOVE AEO BECAUSE: * They work with REAL people - there's nothing like your ...
Expérience requise * 1 à 2 ans d'expérience dans un poste axé sur le service à la clientèle ... GUEST SERVICES ASSOCIATE Microtel Val-d'Or, QC The Guest Services Associate will work diligently to ...
New
Quick apply
Expérience requise * 1 à 2 ans d'expérience dans un poste axé sur le service à la clientèle ... GUEST SERVICES ASSOCIATE Microtel Val-d'Or, QC The Guest Services Associate will work diligently to ...
New
Expérience requise * 1 à 2 ans d'expérience dans un poste axé sur le service à la clientèle ... GUEST SERVICES ASSOCIATE Microtel Dorval, QC The Guest Services Associate will work diligently to ...
Quick apply
Expérience requise * 1 à 2 ans d'expérience dans un poste axé sur le service à la clientèle ... GUEST SERVICES ASSOCIATE Microtel Dorval, QC The Guest Services Associate will work diligently to ...
Providing for and Managing the Guest Experience Participates as needed in the investigation of ... We actively foster an environment where the unique backgrounds of our associates are valued and ...
Providing for and Managing the Guest Experience Participates as needed in the investigation of ... We actively foster an environment where the unique backgrounds of our associates are valued and ...
Concierge
Montreal, QC · On-site
We actively foster an environment where the unique backgrounds of our associates are valued and ... If you're a team player who is excited to deliver a meaningful guest experience, we encourage you ...
Concierge
Montreal, QC · On-site
We actively foster an environment where the unique backgrounds of our associates are valued and ... If you're a team player who is excited to deliver a meaningful guest experience, we encourage you ...
Concierge
Montreal, QC · On-site
We actively foster an environment where the unique backgrounds of our associates are valued and ... If you're a team player who is excited to deliverameaningful guest experience, we encourage you to ...
Concierge
Montreal, QC · On-site
We actively foster an environment where the unique backgrounds of our associates are valued and ... If you're a team player who is excited to deliverameaningful guest experience, we encourage you to ...
Associe(e) des services aux invites/Verificateur(trice) de nuit | Guest Services Associate/Night ...
EXIGENCES: Experience requise * 1 a 2 ans d'experience dans un poste axe sur le service a la ... Handle all guest requests in an expedient and professional manner. Ensure special requests are ...
Associe(e) des services aux invites/Verificateur(trice) de nuit | Guest Services Associate/Night ...
EXIGENCES: Experience requise * 1 a 2 ans d'experience dans un poste axe sur le service a la ... Handle all guest requests in an expedient and professional manner. Ensure special requests are ...
Banquets Assistant Manager
Montreal, QC · On-site
We actively foster an environment where the unique backgrounds of our associates are valued and ... If you're a team player who is excited to deliverameaningful guest experience, we encourage you to ...
Banquets Assistant Manager
Montreal, QC · On-site
We actively foster an environment where the unique backgrounds of our associates are valued and ... If you're a team player who is excited to deliverameaningful guest experience, we encourage you to ...
Banquets Assistant Manager
Montreal, QC · On-site
We actively foster an environment where the unique backgrounds of our associates are valued and ... If you're a team player who is excited to deliver a meaningful guest experience, we encourage you ...
Banquets Assistant Manager
Montreal, QC · On-site
We actively foster an environment where the unique backgrounds of our associates are valued and ... If you're a team player who is excited to deliver a meaningful guest experience, we encourage you ...
Guest Experience Associate information
What is a guest experience associate?
A Guest Experience Associate is a customer service professional who ensures that guests have a positive and memorable experience at a venue, such as a hotel, museum, amusement park, or retail store. Their responsibilities typically include greeting guests, addressing questions or concerns, assisting with check-ins or tickets, and providing information about services or events. They play a key role in creating a welcoming atmosphere and resolving any issues that may arise during a guest's visit. Excellent communication and problem-solving skills are essential for this role.
What are the typical daily responsibilities of a guest experience associate, and how do they interact with other team members?
As a Guest Experience Associate, your daily responsibilities often include greeting guests, addressing their inquiries, resolving issues, and ensuring a welcoming environment. You’ll work closely with front desk staff, management, and housekeeping to coordinate guest requests and maintain high service standards. Collaboration and clear communication with team members are key to efficiently handling guest needs and delivering a seamless experience. This role requires adaptability, as you may need to manage multiple tasks simultaneously and respond to unexpected situations.
What are the key skills and qualifications needed to thrive as a guest experience associate, and why are they important?
To thrive as a Guest Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office applications is commonly required. Exceptional communication, problem-solving abilities, and a friendly, approachable demeanor help create positive guest interactions and resolve issues efficiently. These skills ensure guests have memorable experiences, fostering customer satisfaction and loyalty crucial for business success.
What is the difference between Guest Experience Associate vs Front Desk Agent?
| Aspect | Guest Experience Associate | Front Desk Agent |
|---|---|---|
| Primary Role | Enhances guest satisfaction through personalized service and engagement | Handles check-in/check-out, reservations, and guest inquiries |
| Required Skills | Customer service, communication, problem-solving | Customer service, administrative skills, attention to detail |
| Work Environment | Hotels, resorts, entertainment venues | Hotels, motels, hospitality establishments |
| Certifications | Customer service experience often preferred; no specific certifications required | Likewise, customer service experience; certifications are uncommon |
While both roles focus on guest interaction, the Guest Experience Associate emphasizes creating memorable experiences and personalized service, whereas the Front Desk Agent primarily manages reservations and check-in/out processes. Both positions require strong customer service skills and are common in hospitality settings, but their daily responsibilities differ slightly.
Is guest experience associate a stressful job?
A guest experience associate role involves interacting with customers and addressing their needs, which can sometimes be stressful during busy periods or when handling difficult guests. However, the job also offers opportunities for problem-solving and customer service skill development, and stress levels often depend on the work environment and individual resilience.
What are the most commonly searched types of Guest Experience jobs in Quebec?
The most popular types of Guest Experience jobs in Quebec are:
What job categories do people searching Guest Experience Associate jobs in Quebec look for?
The top searched job categories for Guest Experience Associate jobs in Quebec are:
What cities in Quebec are hiring for Guest Experience Associate jobs?
Cities in Quebec with the most Guest Experience Associate job openings:
Marriott International rating
6.4
Based on 1,186 frontline employees who took The Breakroom Quiz
54th of 108 rated hotels
Job description
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Notification to Applicants: Residence Inn by Marriott Trois-Rivieres takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.What Marriott International employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Marriott International
Sourced by ZipRecruiter
Industry
Traveler accommodation and hospitality services
Company size
10,000+ Employees
Headquarters location
Bethesda, MD, US