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Guest Associate Jobs in Worcester, MA (NOW HIRING)

Global Partners

Guest Service Associate

Waltham, MA · On-site

$17.17 - $20.61/hr

Our Guest Service Associate will be responsible for driving top notch guest experience while facilitating the completion of all store-level tasks. At Global Partners, business starts with people.

Global Partners LP

Guest Service Associate

Waltham, MA · On-site

$17.17 - $20.61/hr

Our Guest Service Associate will be responsible for driving top notch guest experience while facilitating the completion of all store-level tasks. At Global Partners, business starts with people.

Global Partners

Guest Service Associate

Waltham, MA

$17.17 - $20.61/hr

Our Guest Service Associate will be responsible for driving top notch guest experience while facilitating the completion of all store-level tasks. At Global Partners, business starts with people.

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All JobsGuest Associate JobsGuest Associate Jobs in Worcester, MA

Guest Associate information

See Worcester, MA salary details

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How much do guest associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for guest associate in Worcester, MA is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $17.26 per hour, depending on experience, location, and employer.

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.
What are the most commonly searched types of Guest jobs in Worcester, MA? The most popular types of Guest jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Guest Associate jobs? Cities near Worcester, MA with the most Guest Associate job openings:
Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,012 per year, or $15.9 per hour.

Engineering Associate | Hilton Garden Inn, Marlborough

CSM Lodging Services Incorporated

Marlborough, MA

$18 - $22/hr

Full-time

Re-posted 17 days ago

Job description

This position is responsible for providing assistance in engineering operations; including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection. Follows CSM high standards of quality to ensure guest satisfaction.
• Learns and demonstrates the ability to maintain property assets.
• Works with the Chief Engineer to understand preventive maintenance, equipment repairs, routine inspections and capital expenditures.
• Learns the impact of maintaining company assets and how it impacts the overall financial success of the hotel property.
• Assists and responds to guests requests in a friendly and positive manner, while providing the highest level of service.
• Ability to assist guests by having knowledge of hotel property, guest room repairs and common area maintenance.
• Personally sets a strong example for other associate through exceptional guest service.
• Assesses and evaluates property assets through preventative maintenance.
• Works with appropriate managers in a respectful and courageous manner to recommend maintenance service solutions.
• Works with the Chief Engineer to learn, understand and execute on all engineering SOP’s.
• Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
• Completes all assigned duties inside or outside the normal scope of responsibilities within the engineering department.
• Drives carts, bobcats, and ice surfacing machines.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Uses personal protective equipment when needed.
• Follows all CSM procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties as presented by the Chief Engineer.
• Adheres to CSM attendance policy, general work rules and department procedures.
• Attends all required department and hotel meetings.
Competencies/Skills Required: 2+ years of maintenance experience is preferred. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Education: High School diploma or GED required. CPO, and appliance repair certification is desired, or the ability to obtain certification based on property needs. Must have a current and valid drivers’ license with safe driving record.
Physical Requirements: Ability to push, pull, and lift up to 100 pounds on a regular basis throughout shift.

Rate: $18.00 - $22.00 per hour