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Guest Associate Jobs in Excelsior, MN (NOW HIRING)

CSM Corporation

Banquet Server

Minneapolis, MN · On-site

$16.37/hr

Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures. Produces required volume of work by planning, organizing and prioritizing work duties Adheres to ...

CSM

Restaurant Server (PM Shift)

Minneapolis, MN · On-site

$16.37/hr

... for guest/associate incidents. • Knowledgeable of hotel emergency procedures. • Produces required volume of work by planning, organizing and prioritizing work duties. • Adheres to CSM ...

CSM Corporation

Banquet Bartender

Minneapolis, MN · On-site

$16.37/hr

Assists other associates as needed to ensure guest needs are met. Takes direction and feedback from hotel management when given. Responsible for disposal of garbage, picking up trays, re-stocking ...

Marcus Hotels

Houseperson

Bloomington, MN · On-site

$17/hr

Promote excellent guest/associate rapport by reacting promptly, efficiently, and courteously to all requests. * Take responsibility for all chemicals and equipment assigned. * Deliver clean linens to ...

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All JobsGuest Associate JobsGuest Associate Jobs in Excelsior, MN

Guest Associate information

See Excelsior, MN salary details

$10

$17

$23

How much do guest associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for guest associate in Excelsior, MN is $17.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.33 per hour, depending on experience, location, and employer.

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What are the duties of a guest associate?

A guest associate is responsible for assisting customers, providing information about products or services, and ensuring a positive experience. They may handle transactions at the checkout, restock shelves, and address guest inquiries, often working in retail or hospitality environments. Good communication skills and customer service experience are important for this role.

What cities near Excelsior, MN are hiring for Guest Associate jobs?

Cities near Excelsior, MN with the most Guest Associate job openings:

Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Excelsior, MN as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,989 per year, or $17.8 per hour.

Restaurant Server (PM Shift)

CSM Corporation

Minneapolis, MN • On-site

$16.37/hr

Part-time

Posted 4 days ago

Job description

The Renaissance Minneapolis Hotel, The Depot is searching for a motivated and enthusiastic Restaurant Server for our busy upscale hotel restaurant. Key duties and responsibilities include:
• Anticipates and responds to guests in a friendly, positive and timely manner.
• Provides the highest quality service and establishes appropriate rapport with all guests.
• Understands and follows CSM guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores.
• Listens attentively, takes orders accurately, and uses proper serving techniques.
• Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential.
• Adheres to all health regulations and local liquor laws.
• Follows all CSM cash handling/POS procedures.
• Completes all required side work including but not limited to: cleaning restaurant, server stations, coffee stations, trays and coolers; vacuuming, trash removal, and stocking of supplies.
• Follows CSM procedures when handling cash and processing financial transactions.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Dispenses/delivers food and beverages and maintains a clean and safe work area in accordance with CSM, local, state, and federal regulations.
• Follows all CSM procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to CSM attendance policy, grooming/appearance standards, general work rules and department procedures.
• Attends all required department and hotel meetings.
• Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
• Completes all assigned duties within or outside the normal scope of responsibilities.
Competencies/Skills Required: TIPS or CARE beverage service certification desired, or the ability to obtain certification is required. Must have one or more years of previous guest service experience. Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment. Must be able to be able to constantly be walking while prepping, and delivering food and beverage to guests. Must have the ability to speak, understand, and write English in order to meet guest’s needs.
Education: High school diploma/GED or equivalent experience required.
Physical Requirements: Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift. Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.

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