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Guest Associate Jobs in Chicago, IL (NOW HIRING)

ZMC Hotels

Guest Services Associate

Wilmette, IL · On-site

$15/hr

We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you ... Regular opportunities for bonuses * $250 referral bonus for you and a referred associate * DailyPay ...

Rush

Guest Relations Associate

Chicago, IL · On-site

$16.48 - $25.96/hr

The Guest Relations Associate is responsible for providing a welcoming and supportive service experience for patients, families, visitors, and staff. The position is responsible for greeting and ...

TOCA Football

Guest Experience Associate

Evanston, IL · On-site

$14.25 - $17.25/hr

Guest Experience Associate Location: Evanston, IL Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

TOCA Football

Guest Experience Associate

Evanston, IL · On-site

$14 - $17.25/hr

Guest Experience Associate Location: Evanston, IL Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA -- the ...

RF Mortgage

Guest Service Associate

Chicago, IL · On-site

$52K/yr

Position Summary: Renovo's Guest Service Associate is responsible for providing best-in-class service to borrowers and internal stakeholders. This position requires an assertive and highly ...

TOCA Football

Guest Experience Associate

Naperville, IL · On-site

$15/hr

Guest Experience Associate Location: Naperville, IL Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA -- the ...

AEG Presents

Guest Experience Associate

Evanston, IL · On-site

$13.75 - $17/hr

Guest Experience Associate Location: Evanston, IL Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

Kohl Children's Museum

Guest Experience Associate

Glenview, IL · On-site

$14.50 - $17.50/hr

Guest Experience Associate Reports To: Guest Experience Manager Scheduling: Part-time, Non-exempt Shifts available: Varied days and hours, some nights and weekends Kohl Children's Museum of Greater ...

TOCA Football

Guest Experience Associate

Naperville, IL · On-site

$14.75 - $18/hr

Guest Experience Associate Location: Naperville, IL Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

AEG

Guest Experience Associate

Evanston, IL · On-site

$14 - $17.25/hr

Guest Experience Associate Location: Evanston, IL Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

TOCA Football

Guest Experience Associate

Evanston, IL · On-site

$13.75 - $17/hr

Guest Experience Associate Location: Evanston, IL Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

AEG

Guest Experience Associate

Naperville, IL · On-site

$14.75 - $18/hr

Guest Experience Associate Location: Naperville, IL Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

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Showing results 21-40

All JobsGuest Associate JobsGuest Associate Jobs in Chicago, IL

Guest Associate information

See Chicago, IL salary details

$9

$16

$21

How much do guest associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for guest associate in Chicago, IL is $16.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $17.84 per hour, depending on experience, location, and employer.

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What are the duties of a guest associate?

A guest associate is responsible for assisting customers, providing information about products or services, and ensuring a positive experience. They may handle transactions at the checkout, restock shelves, and address guest inquiries, often working in retail or hospitality environments. Good communication skills and customer service experience are important for this role.

What are the most commonly searched types of Guest jobs in Chicago, IL?

The most popular types of Guest jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Guest Associate jobs?

Cities near Chicago, IL with the most Guest Associate job openings:

Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,082 per year, or $16.4 per hour.

Guest Services Associate

Wilmette, IL • On-site

ZMC Hotels
Traveler Accommodation • 501 - 1,000 employees
Learn more about ZMC Hotelsexternal

$15/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

ZMC Hotels rating

5.9

Company rating: 5.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Job Title

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic "customer service" smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities
  • Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
  • Address all guest concerns and ensure follow up is complete
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
  • Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.
Qualifications
  • Highly organized.
  • Must possess a thorough knowledge of guest service and satisfaction.
  • Requires good communication skills, both verbal and written.
  • Most tasks are performed in a team environment with the employee acting as a team leader.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
Benefits/Perks
  • Medical, Dental, and Vision options for full-time employees
  • Paid time off and 401(k) for full-time employees
  • All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
  • Regular opportunities for bonuses
  • $250 referral bonus for you and a referred associate
  • DailyPay: access to your already earned wages before payday
  • Opportunities for upward mobility and growth within the company

Compensation: $15.00 per hour

What ZMC Hotels employees say

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