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Guest Associate Jobs in Wisconsin (NOW HIRING)

CSM Corporation

Engineering Associate

Waukesha, WI

$19 - $22/hr

Follows CSM high standards of quality to ensure guest satisfaction. Schedule Requirements: Must be ... Uses personal protective equipment when needed. • Follows all CSM procedures for guest/associate ...

CSM

Engineering Associate

Waukesha, WI · On-site

Follows CSM high standards of quality to ensure guest satisfaction. Schedule Requirements: Must be ... Uses personal protective equipment when needed. • Follows all CSM procedures for guest/associate ...

Dream Golf Resorts

Guest Services Associate

Nekoosa, WI · On-site

$15.25 - $18.50/hr

Guest Services Associate The Guest Services Associate supports the Guest Services Manager in delivering seamless and exceptional guest experiences. Based at Clark's Cabin, the central Guest Services ...

whri

Guest Services Associate

Wisconsin Dells, WI · On-site

$13.50 - $16.50/hr

The Guest Services Associate position is responsible for registering and assigning rooms to guests, issuing room keys, transmitting and receiving message, keeping records of occupied rooms, and guest ...

whri

Guest Services Associate

Wisconsin Dells, WI · On-site

$13.50 - $16.50/hr

The Guest Services Associate position is responsible for registering and assigning rooms to guests, issuing room keys, transmitting and receiving message, keeping records of occupied rooms, and guest ...

SpartanNash

Guest Care Associate

Madison, WI

$14.75 - $18.25/hr

Provide courteous guest service in person or by telephone; answer incoming calls to the retail ... The associate is required to stand and walk for extended periods of time and may bend, stoop, twist ...

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Guest Associate information

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What are the duties of a guest associate?

A guest associate is responsible for assisting customers, providing information about products or services, and ensuring a positive experience. They may handle transactions at the checkout, restock shelves, and address guest inquiries, often working in retail or hospitality environments. Good communication skills and customer service experience are important for this role.

What are the most commonly searched types of Guest jobs in Wisconsin?

The most popular types of Guest jobs in Wisconsin are:

What cities in Wisconsin are hiring for Guest Associate jobs?

Cities in Wisconsin with the most Guest Associate job openings:

Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Engineering Associate

CSM Lodging Services Incorporated

Waukesha, WI • On-site

Full-time

Posted 13 days ago

Job description

This position is responsible for providing assistance in engineering operations; including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection. Follows CSM high standards of quality to ensure guest satisfaction.

Schedule Requirements:  Must be available to work weekends on a rotation, and have flexibility.

• Learns and demonstrates the ability to maintain property assets.
• Works with the Chief Engineer to understand preventive maintenance, equipment repairs, routine inspections and capital expenditures.
• Learns the impact of maintaining company assets and how it impacts the overall financial success of the hotel property.
• Assists and responds to guests requests in a friendly and positive manner, while providing the highest level of service.
• Ability to assist guests by having knowledge of hotel property, guest room repairs and common area maintenance.
• Personally sets a strong example for other associate through exceptional guest service.
• Assesses and evaluates property assets through preventative maintenance.
• Works with appropriate managers in a respectful and courageous manner to recommend maintenance service solutions.
• Works with the Chief Engineer to learn, understand and execute on all engineering SOP’s.
• Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
• Completes all assigned duties inside or outside the normal scope of responsibilities within the engineering department.
• Drives carts, bobcats, and ice surfacing machines.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Uses personal protective equipment when needed.
• Follows all CSM procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties as presented by the Chief Engineer.
• Adheres to CSM attendance policy, general work rules and department procedures.
• Attends all required department and hotel meetings.
Competencies/Skills Required: 2+ years of maintenance experience is preferred. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Education: High School diploma or GED required. CPO, and appliance repair certification is desired, or the ability to obtain certification based on property needs. Must have a current and valid drivers’ license with safe driving record.
Physical Requirements: Ability to push, pull, and lift up to 100 pounds on a regular basis throughout shift.