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Guest Associate Jobs in Wisconsin (NOW HIRING)

Hotels

Mid-Shift Housekeeping Lead Full-Time

Milwaukee, WI · On-site

$17.50 - $21.25/hr

Promote excellent guest/associate rapport by reacting promptly, efficiently and courteously to all guest and associate requests. * Find creative solutions and suggest improvements. Recommend better ...

Dream Golf Resorts

Guest Services Associate

Nekoosa, WI · On-site

$15.25 - $18.50/hr

Guest Services Associate The Guest Services Associate supports the Guest Services Manager in delivering seamless and exceptional guest experiences. Based at Clark's Cabin, the central Guest Services ...

Milwaukee Rescue Mission

Guest Care Associate

Milwaukee, WI · On-site

$18.60 - $19.26/hr

GUEST CARE ASSOCIATE Safe Harbor - Division for Men. The Milwaukee Rescue Mission's programs for men range from meeting their short-term emergency needs, to providing longer term services that can ...

whri

Guest Services Associate

Wisconsin Dells, WI · On-site

$13.50 - $16.50/hr

The Guest Services Associate position is responsible for registering and assigning rooms to guests, issuing room keys, transmitting and receiving message, keeping records of occupied rooms, and guest ...

whri

Guest Services Associate

Wisconsin Dells, WI · On-site

$13.50 - $16.50/hr

The Guest Services Associate position is responsible for registering and assigning rooms to guests, issuing room keys, transmitting and receiving message, keeping records of occupied rooms, and guest ...

whri

Guest Services Associate

Wisconsin Dells, WI

$13.50 - $16.50/hr

The Guest Services Associate position is responsible for registering and assigning rooms to guests, issuing room keys, transmitting and receiving message, keeping records of occupied rooms, and guest ...

whri

Guest Services Associate

Wisconsin Dells, WI · On-site

$13.50 - $16.50/hr

The Guest Services Associate position is responsible for registering and assigning rooms to guests, issuing room keys, transmitting and receiving message, keeping records of occupied rooms, and guest ...

SpartanNash

Guest Care Associate

Madison, WI · On-site

$14.75 - $18.25/hr

Provide courteous guest service in person or by telephone; answer incoming calls to the retail ... The associate is required to stand and walk for extended periods of time and may bend, stoop, twist ...

TOCA Football

Guest Experience Associate

Madison, WI · On-site

$14.75 - $18.25/hr

Guest Experience Associate Location: Madison, WI Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

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Guest Associate information

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.
What are the most commonly searched types of Guest jobs in Wisconsin? The most popular types of Guest jobs in Wisconsin are:
What cities in Wisconsin are hiring for Guest Associate jobs? Cities in Wisconsin with the most Guest Associate job openings:
Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Mid-Shift Housekeeping Lead Full-Time

Hotels

Milwaukee, WI • On-site

$17.50 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you! We are seeking a dedicated Lead Housekeeper to join our dynamic team and contribute to the exceptional guest experience we're known for. As a Lead Housekeeper you support management by training and supervising the work activities of Room Attendants and Housekeepers to ensure clean, orderly, safe, attractive and well-maintained guestrooms, public and back-of-house areas.    

Connected to the newly expanded Baird Center, Hilton Milwaukee is Milwaukee's largest hotel. Originally built in 1927 as the Schroeder Hotel, the property features over 700 guest rooms, more than 34,000 square feet of meeting and event space, and hosts thousands of guests, associates, and visitors each year.

What you will be doing:

  • Provide supervision of assigned Housekeeping associates to ensure job duties are completed.
  • Ensure that all designated guestrooms receive service.
  • Inspect guest rooms, public and back-of-house areas as assigned and grade work performance to maintain high standards. Ensure furniture, facilities, and equipment are maintained and report defects for repair.
  • Train associates regarding job duties and quality standards.
  • Cover temporary staff shortages with manual duties.
  • Promote excellent guest/associate rapport by reacting promptly, efficiently and courteously to all guest and associate requests.
  • Find creative solutions and suggest improvements. Recommend better methods for guest/associate satisfaction.
  • Perform other duties as assigned per Manager.

What we are looking for: 

  • High school diploma or GED preferred.
  • Previous housekeeping experience required.
  • 1-2 years of supervisor/lead experience highly preferred.
  • Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.
  • Ability to provide clear direction, instruction, and guidance to subordinates.
  • Physical stamina to complete repetitive manual labor tasks.
  • Must be able to lift, push, pull, and/or carry up to 50 lbs.
  • Basic computer skills preferred.

What's in it for you?

  • A free, well-balanced meal every shift
  • Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
  • Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
  • Free parking
  • "Two for one" movie theater coupons at Marcus Theatres
  • Ability to grow your career and transfer from one property to another while maintaining your service with the company
  • Early wage access
  • Paid time off
  • Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
  • And more!

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. 

The Hilton Milwaukee is an equal opportunity employer.

Additional Information

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