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Guest Associate Jobs in Tennessee (NOW HIRING)

Skyland Ranch

Guest Services Associate

Pigeon Forge, TN · On-site

$13.75 - $16.75/hr

As a Guest Services Associate you will be our customers first impression of our company so you must exceed their expectations. You will greet every guest and educate them by explaining our ...

Skyland Ranch

Guest Services Associate

Sevierville, TN · On-site

$12.50 - $15.25/hr

As a Guest Services Associate you will be our customers first impression of our company so you must exceed their expectations. You will greet every guest and educate them by explaining our ...

SkyLand Ranch

Guest Services Associate

Sevierville, TN · On-site

$13 - $15.75/hr

As a Guest Services Associate you will be our customers first impression of our company so you must exceed their expectations. You will greet every guest and educate them by explaining our ...

European Wax Center

Guest Service Associate

Knoxville, TN · On-site

$13 - $15.75/hr

If you have a passion and drive to contribute to the ultimate guest experience and want to work for ... At European Wax Center, we are committed to the growth and well-being of our associates. Our front ...

Marriott

Guest Environment Expert

Brentwood, TN · On-site

$14 - $17/hr

Our Guest Environment Experts are skilled in a wide range of housekeeping functions with ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

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Guest Associate information

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What are the duties of a guest associate?

A guest associate is responsible for assisting customers, providing information about products or services, and ensuring a positive experience. They may handle transactions at the checkout, restock shelves, and address guest inquiries, often working in retail or hospitality environments. Good communication skills and customer service experience are important for this role.

What are the most commonly searched types of Guest jobs in Tennessee?

The most popular types of Guest jobs in Tennessee are:

What cities in Tennessee are hiring for Guest Associate jobs?

Cities in Tennessee with the most Guest Associate job openings:

Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Guest Services Associate

Skyland Ranch

Pigeon Forge, TN • On-site

$13.75 - $16.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Job Type
Full-time, Part-time
Description
We're building our team!!
Come be a team member of the most fun attraction in the Smokies, featuring the longest coaster in Tennessee!
As a Guest Services Associate you will be our customers first impression of our company so you must exceed their expectations. You will greet every guest and educate them by explaining our attractions and pricing. Using our Point-of-Sale system, you will efficiently process the customers transaction following appropriate company policies and procedures. Maintain a welcoming atmosphere for our guests and a great work environment for your fellow team members is a must.
Our park will be open year-round so we have positions that will fit your needs! Whether you are looking for a new career, extra hours, change of pace, or summer job we have something for you!

  • Full Time, Part Time, Seasonal
  • Day Shift, Mid-shift, Evening Shift
  • Medical, Dental, Vision, and Life insurance options for Full Time Team Members
  • Great Pay including bonus and incentive programs
  • Paid weekly
  • Opportunity for professional growth and advancement
  • Perfect for College Students looking to earn money during the Summer and School Breaks!
  • Great way for Teachers to stay busy during down times or get a break from the classroom!
  • Fun family work environment
  • Exchange Program with other local attractions
  • Team Member Events
  • PTO Program
  • 401(k) with 5% company match
Rocky Top Mountain Coaster is an equal opportunity employer and we value diversity. All employment is decided based on qualifications, merit, and business needs.
Requirements
  • Welcomes customers promptly with a professional and friendly attitude.
  • Asks and answers questions to educate our guests on all aspects of the attraction and options available.
  • Participate in upsell strategies as directed by management.
  • Properly operate the Point-of-Sale system and efficiently and accurately handle cash and other forms of payment.
  • Display knowledge of all coupons, vouchers, and other special ticket types available.
  • Maintain a clean and sanitary work environment.
  • Identify and handle any customer concerns and complaints involving Management when necessary.
  • Must be able to maintain a quick and efficient pace when completing transactions to ensure a great customer experience.

Management reserves the right to change and/or add to these duties at any time.

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