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Guest Associate Jobs in Oregon (NOW HIRING)

Oregonstate

Guest Experience Associate

Corvallis, OR · On-site

$15.25 - $18.75/hr

Guest Experience Associates will help with event setup, ticket scanning, ushering, housekeeping, and support the Box Office and Guest Experience Manager and Front of House Coordinator with on and off ...

CSM Corporation

Restaurant Server

Portland, OR · On-site

$16.80/hr

Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures. Produces required volume of work by planning, organizing and prioritizing work duties Adheres to ...

MKM Hotels

Maintenance

Portland, OR · On-site

$21 - $23/hr

Follows all CSM procedures for guest/associate incidents. Knowledge of hotel emergency procedures. Benefits for Hourly Team Members You are a valued asset, and we strive to let you know it. All ...

MKM Hotels

Maintenance

Portland, OR · On-site

$21/hr

Follows all CSM procedures for guest/associate incidents. Knowledge of hotel emergency procedures. Benefits for Hourly Team Members You are a valued asset, and we strive to let you know it. All ...

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Guest Associate information

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What are the duties of a guest associate?

A guest associate is responsible for assisting customers, providing information about products or services, and ensuring a positive experience. They may handle transactions at the checkout, restock shelves, and address guest inquiries, often working in retail or hospitality environments. Good communication skills and customer service experience are important for this role.

What are the most commonly searched types of Guest jobs in Oregon?

The most popular types of Guest jobs in Oregon are:

What cities in Oregon are hiring for Guest Associate jobs?

Cities in Oregon with the most Guest Associate job openings:

Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Night Auditor, Part-Time Weekends | Residence Inn, Lake Oswego

Lake Oswego, OR • On-site

CSM Corporation
Real Estate • 1 - 5K employees
Learn more about CSM Corporationexternal

$15.75 - $19.75/hr

Other

Re-posted 7 days ago

Job description

Job Title

This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction.

• Performs the manager-on-duty role during 3rd shift.

• Anticipates and responds to guests in a friendly and positive manner.

• Responsible for providing the highest level of service.

• Process check-ins and check-outs, verify billing, create reservations, and process special requests.

• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.

• Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.

• Understands and follows CSM guest service recovery program.

• Accountable for accurately balancing all revenue sources and completing daily financial reports.

• Process no-show reservations, prepare financial reports for managerial review.

• Close the financial day for the hotel.

• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.

• Monitors room availability, follows restrictions, and all booking policies and procedures.

• Drives sales and maximizes revenue by up-selling rooms and amenities.

• CSM procedures when handling cash and processing financial transactions.

• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.

• Produces required volume of work by planning, organizing and prioritizing work duties.

• After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.

• Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings.

• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.

• Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Competencies/Skills Required: 1+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education: High school diploma or GED required.

Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis.

Scheduled: Weekends

Rate: 19.00 per hour

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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