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Guest Associate Jobs in Indiana (NOW HIRING)

Northview Church

Guest Experience Coordinator

Fishers, IN · On-site

$15.75 - $20.50/hr

Establish Guest Experience guidelines that include creating volunteer responsibilities, recruitment, onboarding, training, and caring for Guest Experience team members and Ministry Associates.

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Guest Associate information

How does a Guest Associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a Guest Associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What are Guest Associates?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.
What are the most commonly searched types of Guest jobs in Indiana? The most popular types of Guest jobs in Indiana are:
What cities in Indiana are hiring for Guest Associate jobs? Cities in Indiana with the most Guest Associate job openings:
Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Guest Service Manager

Guest Service Manager

General Hotels Corporation

Jasper, IN • On-site

Other

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago

Job description

Guest Service Manager
The Guest Service Manager will manage Front Desk operations to ensure quality service and standards while delivering a stellar guest experience. They will directly supervise the Guest Services team. This position reports directly to the General Manager and is part of the property's Senior Leadership Team.
DUTIES AND RESPONSIBILITIES
  • Oversee all aspects of the operation and service for the Rooms and Guest Services Departments.
  • Assure effective orientation and training for new staff and develop activities for experienced staff.
  • Provide mentoring, coaching and regular feedback to help improve team member performance and morale.
  • Support department managers, including but not limited to greeting guests, covering shifts, providing direction, and overseeing all aspects of customer service and property cleanliness.
  • Work closely with all departments of the hotel to ensure group, guest and employee satisfaction.
  • Address team member and guest complaints and advise the General Manager about appropriate corrective actions taken.
  • Work to ensure guest billing is accurate; complete daily, weekly, and monthly accounting responsibilities.
  • Work closely with Sales Department to manage occupancy and group room blocks, balancing room type availability.
  • Participate in weekly Revenue Management Meetings.
  • Complete weekly room and public space inspections with the Executive Housekeeper.
  • Complete accurate monthly forecasting for each of the department's revenue outlets.
  • Monitor budget and control expenses with a focus on room rate, guest service scores and labor cost.
  • Review and approve all product invoices before submitting to accounting department. Maintain department expense budget.
  • Ensure Brand Standards are followed and maintained in each department.
  • Participate in all Quality Inspections.
  • Participate in Manager on Duty Program, with responsibility for monthly scheduling of managers on duty.
  • Ensure that all legal requirements are consistently adhered to including wage & hour laws and federal, state & local laws pertaining to room safety & sanitation.
  • Ensure compliance with all federal, state and local regulations concerning health, safety, or other requirements.
JOB REQUIREMENTS
  • Experience in hotel Housekeeping and Front Desk supervisory position is required.
  • Must be guest focused while being creative and able to problem solve during challenging times.
  • Must be able to multitask and make difficult decisions on the spur of the moment.
  • Experience with PMS computer systems is required.
  • Guest relations skills are required.
  • Previous experience working with budgets and P&L is preferred.
  • Must have valid driver's license and current insurance.
  • A minimum of an Associate's Degree in Hospitality is a plus.
  • Must speak fluent English; bi-lingual in Spanish is a plus.
  • Must have reliable transportation.
  • Must be able to regularly work evenings and weekends
BENEFITS
  • Medical, Dental, and Vision Insurance Options
  • Company Paid Life Insurance
  • Company Paid Telemedicine
  • Supplemental Life Insurance
  • 401(k) with company match
  • Earned Wage Access (“on-demand pay”)
  • Hotel Room Discounts
  • Company Paid Employee Assistance Program
  • Perks through Benefit Hub
  • Generous Time Off Package
General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.
General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

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