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Guest Associate Jobs in Indiana (NOW HIRING)

ZMC Hotels

Guest Services Associate 3p-11p

Mishawaka, IN · On-site

$14/hr

We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you ... Regular opportunities for bonuses * $250 referral bonus for you and a referred associate * DailyPay ...

ZMC Hotels

Guest Services Associate 7am-3pm

Fort Wayne, IN · On-site

$13 - $15/hr

Job Title Fast, Fun, and Friendly Guest Service Representative We provide the best in hospitality ... Regular opportunities for bonuses * $250 referral bonus for you and a referred associate * DailyPay ...

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All JobsGuest Associate JobsGuest Associate Jobs in Indiana

Guest Associate information

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.
What are the most commonly searched types of Guest jobs in Indiana? The most popular types of Guest jobs in Indiana are:
What cities in Indiana are hiring for Guest Associate jobs? Cities in Indiana with the most Guest Associate job openings:
Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Bistro Server - AM - Bistro

White Lodging Services Corp

Indianapolis, IN • On-site

Full-time

Re-posted 25 days ago

White Lodging rating

6.9

Company rating: 6.9 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

33rd of 108 rated hotels

Job description

Summary:
This position is responsible for assisting guests in the Bistro in an efficient and courteous manner. Effectively promotes the Bistro, takes orders, and prepares/delivers food and beverage orders. Adheres to all health regulations, and follows White Lodging's high standards of quality to ensure guest satisfaction.
Responsibilities:
• Guest Service/Point of Sale: Greets all guests in a courteous and friendly manner. Accurately and quickly takes, enters, prepares and delivers guest orders according to standards. Responds to guest needs and provides the highest level of quality service. Assists other associates as needed to meet guest's needs. Effectively operates micros operating system and cash register. Follows all cash handling/POS procedures to ensure accurate closing of all guest checks.
• Counter Sales/Food Preparation: Responsible for answering all questions about menu items, specials, and prices. Familiar with preparation methods and ingredients to meet guest's dietary/allergy questions. Actively up-sells food and beverage items to maximize revenue. Monitors and replenishes stock of prepared menu items. Prepares all food in a timely manner, and operates the Turbo Chef according to standards.
• Barista/Beverage Duties: Brews coffee and prepares coffee/other drinks according to the specific recipes. Assists Bartender when necessary with serving alcoholic beverages, and follows local liquor laws.
• Bussing/Cleaning: Responsible for disposal of garbage, picking up trays, re-stocking dishes on the line, and clearing/wiping down tables and counter. Transfers full dish tubs to the dish room, and assists as needed with washing dishes.
• Paperwork: Completes all required paperwork in an accurately and timely manner. Assists with inventory, completes inventory par sheets, and other responsibilities as needed.
• Safety/Risk Management: Maintains a clean and safe work area, and handles all food/beverage in compliance with White Lodging, brand, local, state and federal regulations. Assists in maintaining sanitation and cleanliness of the Bistro, kitchen, and dish room. Follows all appropriate procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
• Self-Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to White Lodging grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.
• Miscellaneous/Other Duties: Completes all required side work, and takes initiative to assist wherever necessary. Works as a team player and actively contributes to the success of the Bistro experience. This position also may be responsible for the set-up, maintenance, and take down of banquet areas according to function specifications. Also provides food and beverage service to clients in a business of social function in a friendly manner.
Other information:
COMPETENCIES
• Job Knowledge
• Flexibility/Adaptability
• Quality of Work
• Perseverance
• Quantity of Work
• Organization Skills
• Guest Focus/Customer Service
• Effort
• Reliability/Dependability
• Judgment/Problem Solving
• Motivation/Initiative
• Cooperation/Teamwork
SKILLS
• Must pass certification quiz/test for position.
• Have a thorough knowledge of emergency procedures.
• Complete Chemical Training and Blood borne Pathogen Training.
EDUCATION/EXPERIENCE
• None required.
WORKING CONDITIONS
• Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

What White Lodging employees say

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